Cynthia Poole

Tier * Specialist - Samsung USA

Greenville, SC 29617

ac0tvt@r.postjobfree.com - 864-***-****

To obtain a career that will allow me to utilize my professional skills and my communication ability. Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative (Medicare Claim Specialist) Concentrix - Greenville, SC - September 2015 to Present Responsibilities

Assist members with their claims

Call Doctors and nurses regarding patients appointments

Set up P.A. (prior authorization) for RX Drugs

Schedule appointments for patients to get too their doctors appointments

Send out memberships kits to new members

Help patients find Providers in and out of their network

Take payments using credit cards and checking accounts for members premiums Tier 2 Specialist

Samsung USA - May 2009 to Present

Troubleshoot on all Samsung products with the customer.

Attach Bill of Sales to the customer's account.

SARI reports to win back Samsung customers.

Set up repair service for the customer's product.

Speak with Authorized Service Centers regarding the customer's repair. Medical Records Specialist

Carolina Cardiology - 2006 to 2009

Handle claims for lawyers, insurance companies, disability, and veterans affairs.

Prepare schedules for doctors, nurses, and nuclear technicians.

Distribute schedules for echo technicians.

Take calls regarding patient records.

Keep charts and medical papers in a numerical filing system. Medical Records Receptionist

Bon Secure St. Francis Hospital - 2000 to 2006

Answered multiple phone lines.

Transferred calls appropriately.

Took messages.

Greeted visitors and assisted with inquiries.

Filed medical charts and records.

Made patient appointments.

Customer Service

Qwest Communications - 1997 to 2000

Handled inbound calls regarding long distance service.

Assisted customers with their account.

Offered win back promotions to keep customers with the company.

Member of the Saves Team.

A Bay trainer for three quarters.

Recognition: Rewarded quarterly at Qwest Communications for excellent customer service skills. EDUCATION

Greenville Senior High School - Greenville, SC

1985 to 1989

SKILLS

Customer Service (10+ years), Medical Records (10+ years)