Customer Service Data Entry

Mary Pegeen Dorsch

**** **** **** ****, *******, MS 39553

Cell: 228-***-**** ******.****.***@*****.***

Career Overview

Office Assistant with 10+ years of experience in an office environment. Areas of expertise include typing, filing, photo-copying, multi-line telephone, customer-service and data entry.

Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness along with a high level of adaptability.

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Skills Highlights

Microsoft Office, Excel, Power Point

Word Perfect

MAS 90/200

LS2 Library Software knowledge

Power Point presentations

Business correspondence

Excellent communication skills

QuickBooks

Administrative operations

Type 60 WPM

10-key proficient

Broad ranging industry experience includes:

steamship accounting, legal, customer service

Filing and data archiving

Self-starter with professional manner

Highly organized with superior attention to detail

Core Accomplishments

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment

Document Organization

Developed and created effective filing system to accelerate paperwork processing.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing, photocopying and scanning documents.

Customer Service

Serviced customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Professional Experience

Secretary – Office Work

March 2017 – Present

Brooke Staffing, - Metairie, LA

Outlook calendar/scheduling; telephones; Humanity-Shift Planning for scheduling; mail distribution to doctors/fellows; faxing; filing; scanning.

Library Clerk 1

June 2012 – August 2015

Jackson-George Regional Library System, - Moss Point, MS

Shelving of books, Internet Explorer and Mozilla Firefox knowledge to do research, assisting patrons, cash register, photocopying, instructing patrons in how to use computer, helping to train new associates,

Steamship Accounting Clerk

November 2007 to August 2011

Maritime Endeavors Shipping Co. – Metairie, LA

Steamship accounting (escrow agent), accounts payable, data entry, recording revenue, phone, and general office duties.

Data Entry

December 2006 to February 2007

Office Team- Harrah’s Corporate – Germantown, TN

Use of company-specific software to input confidential employee data.

General Clerical

July 2006 to December 2006

Gulf States Marine – Kenner, LA

Assisted in all areas of administrative duties including data entry, receptionist duties, and file organization.

Receptionist

October 2005 to December 2005

Reichard Staffing – Jacksonville, FL

Answered and directed incoming phone calls, greeted incoming clients, maintained files and light bookkeeping.

Call Receiver

April 2005 to October 2005

AAA – Metarie, LA

Use of company-specific software to input roadside calls from clients. Use of internet for directions/lodging.

Contract Work

January 2005 to April 2005

Brooke Staffing – New Orleans, LA

Assisted in all areas of office work including receptionist duties and file organization.

Education

University of New Orleans, December 2007

New Orleans, LA, USA

General Studies – Writing

Bachelors of General Studies

Keywords

Switchboard, Inventory, office supplies, type 60WPM, reception, front desk, executive assistance, Microsoft Office, data entry, Bachelors, computer proficiency, filing, proofreading, telephone skills.

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