JOAN DUCEY-MUNDE

908-***-****

Chester, New Jersey 07930 ac0ttn@r.postjobfree.com

VP INFORMATION TECHNOLOGY

SUMMARY

Improve enterprise value and performance by translating organizational vision into strategic and tactical IT reality. Prioritize and implement IT initiatives to enable business strategy. Build, lead and optimize global teams. Initiate and lead change by focusing on quality improvements and establishing structure, roles, processes and standards to support business success. Listen to customers, focus on needs and deliver solutions within tight financial constraints. Collaborate with global enterprise customers and stakeholders, create and implement policy. Career strengths include IT shared service delivery, infrastructure and operations. Possess deep industry expertise in pharmaceuticals, clinical research and financial services. Strong vendor management with a focus on accountability and performance.

SPECIALIZED SKILLS

Business Value Prioritization • Business/IT Transformation • IT Strategy Development

IT Tactical Execution • Global Project Management • Organizational Optimization

IT ROI • Service Delivery • Vendor Management

PROFESSIONAL EXPERIENCE

Senior Consultant (post Shire acquisition) 2015 - Present

Independent Senior Consultant working with a boutique firm primarily servicing the Pharmaceutical and Financial sectors. Firm is heavily focused on client CEO’s critical path items/situation management. Current portfolio deliverables include but are not limited to:

Commercial website re-write/re-branding, subsequent build and launch.

Supply chain business process review, recommendations and corresponding system selection.

ERP requirements gathering, business process review, establishment of best practices, and system selection/implementation.

IT Security Audit review and recommendations post breech.

NPS Pharmaceuticals, Bedminster, New Jersey (acquired by Shire 03/15) 2009 – 2015

Orphan Drug Company specializing in pioneering and delivering innovative therapies that transform the lives of patients with rare diseases worldwide.

Vice President, Information Technology - Global

Responsible for providing strategic direction, conception and execution for the corporation’s technology as well as operational support for all IT infrastructure and business applications used worldwide.

Built the IT Team, system support and operational governance from the ground up in support of the business as it moved from a US based R&D focused company to a global commercial entity with two drugs on the US market. The IT operational and project support teams included: Infrastructure, Network (Voice and Data), DBA, Desktop Engineering, Service Delivery and Global Support Center (Help Desk).

Selected as the leader of a cross-functional team comprised of Business owners (Finance, Manufacturing and Quality) for the selection and implementation of an ERP system that was deemed business critical to NPS’s first US commercial launch. Delivered the system on time and under budget prior to launch.

Key member of the US Gattex launch team that in 9 months established the Company’s first commercial supply chain including the supporting systems (sources of truth). The Supply Chain included a US Patient Enrollment (Call) Center, REMS program including a validated prescriber training application, packager, 3PL for Distribution, 5 Specialty Pharmacies, Sales, Medical Information, and validated systems for both Adverse Events (AE’s) and Product Complaints (PC’s).

Core member of the global launch team which included the infrastructure build out and ongoing technical support for Sales, Regulatory and Supply Chain personnel in EMEA (15 countries), Latin America, Canada and Japan.

Responsible for the build out of the first corporate data center and corresponding Disaster Recovery (DR) site. Won the President’s Award for the successful use of the DR site during Hurricane Sandy.

Maintained operational oversight for application development/solutioning, functional analysis, production support and maintenance. Provided the direction, vision and leadership to implement technology systems capable of delivering the highest caliber solutions to the corporation. Collaborated with business partners to drive the review of people, process and technology solutions that ultimately led to the implementation of the following strategic systems/solutions: Sales CRM (Salesforce), Grants Management, Medical Information Publications, Project Server, SAS Server, SharePoint and company Intranet site.

Established a vision for the NPS technology architecture and business solutions. Developed and implemented as scalable, cost efficient and solid investments for a growing company.

Proficient at developing business requirements to be delivered through technology with a focus on effective interaction and communication between the technology team and internal customers as well as external vendors/partners. Possesses a strong strategic understanding of technology systems development and excel at their practical application.

Provided leadership, guidance and development to the technology team and promoted effective teamwork particularly to critical project teams.

Played an active role in the forward looking aspects of the business and made recommendations to Senior Management to ensure the company’s technology strategies and efforts were structured to meet the future needs and growth of the business.

Held a strong leadership role/key spokesperson for the all technology activities of the organization.

Demonstrated track record with constructive change management skills and a continuous improvement mindset. Significant experience in driving and implementing change initiatives in both a business process and technology leadership role.

Comfortable delivering multiple high level initiatives simultaneously.

Able to operate effectively at both the strategic and tactical execution level.

Responsible for the review and approval of all major contracts for computing and information technology services and equipment.

COVANCE, INC., Princeton, New Jersey 2006 – 2008

Global Clinical Research Organization (CRO) reporting $2 billion in sales.

Director, Service Delivery – Americas

Delivered IT Services to five Clinical Research Business Units (Central Labs, Early Development, Late Stage, Commercialization, and Corporate) in 27 sites in US, Canada and South America. Directed Service Delivery Management, Global Help Desk and Desktop Teams; controlled $30mm budget. Key member on management/steering committees including: Global IT Leadership Team (GITLT), IT Standards Committee, Global Change Advisory Board and IT Vendor Governance Board.

Increased system availability for key business applications, reduced meantime to repair from 5.1 to 1.77 hours in 4 months and developed/enhanced customer service at all IT organization levels, which gained confidence and credibility in IT’s capabilities from business units.

Led transition team, which in-sourced all infrastructure services from 3rd party vendor back to Corporate IT. Collaborated with cross-functional stakeholders to create virtual organization that reduced critical outages (Sev 1’s) by 50% and overall server footprint by 18%.

Assumed dual role of Senior Director, Data Center Operations - Americas. Managed operational team of ~58 technical staff including Intel, Messaging, DBA’s and UNIX SA’s.

Created governance, processes, and management of Shared Services Corporate Portfolio (project related deliverables).

Delivered key infrastructure projects including, but not limited to: upgraded 800+ servers to current supported OS/AV versions; engineered and deployed Global DST solution Corporate wide for non-supported Microsoft Desktop, Messaging and Blackberry environments. Collaborated with Corporate Law Department to complete all eDiscovery operational requirements.

Created and communicated performance metrics and key indicators (service level agreements) throughout all organization levels based on ITIL and Six Sigma standards.

WYETH, Madison, New Jersey 1999 – 2006

Global pharmaceutical company reporting $22 billion in revenues.

Associate Director, Technology, Engineering & Deployment

Led strategic and tactical direction for Wyeth Consumer Healthcare Technology Engineering organization which included divisional Support Center (Help Desk), Network Services, Desktop Engineering, Security, Production Control, DBA’s, UNIX SA’s and Project Management. Deployed business applications and provided international support.

Increased division productivity by eliminating, collapsing or retiring applications not supporting core business strategy. Reduced application portfolio content from 283 to 63 which saved $2 million in software licenses, consolidated servers and reduced physical plant costs. Received Division Team of Year Award.

Enabled increase in sales force productivity and size by streamlining support in-house to eliminate multiple outside vendors, which yielded first year savings of $1.8 million used to fund new team hires.

Improved application and infrastructure reliability, performance and availability by 45%. Achieved this through designing and implementing divisional change management process, based on business calendar, for validated and non-validated systems and all Level 3 applications.

Inaugurated metrics and monitoring standards for key system availability reporting with emphasis on identifying previously unreported trends and implementing root cause analysis for resolution.

Marketed centralized help desk concept, created SLA’s and trained users. Built Support Center organization, resulting in 32% call volume increase and 92% first call closed rate after two years.

Managed all levels of support for nine US remote sites, including business critical Regional Business and Distribution Centers.

Reduced litigation risk and spend by planning and creating restoration strategy for all archived and current documents. Established process to select documents to be saved, used, tracked and flagged for legal matters.

Reduced IT spend (22% desktop, 38% server) while improving service levels by implementing shared services model.

CHASEMELLON SHAREHOLDERS SERVICES, Ridgefield Park, New Jersey 1997 – 1998

Vice President, Network Operations

Designed, implemented and managed network supporting over 1,500 internal business partners and sales offices located in 9 US cities. Designed and engineered redundant backbone and client server connectivity for over 66 system applications servicing areas including but not limited to Stock Options, Employee Stock Purchase Plans, Dividend Reinvestment, Revenue Billing, Communications Center IVR and Sales.

Collapsed NYC call center to NJ, while doubling the capacity and implemented new technology, which delivered faster, more reliable and accurate information to customers, while projecting millions in savings over two-year period.

SHAW DATA SERVICES, SUNGARD COMPANY, Fairfield, New Jersey 1992 – 1996

Privately-owned portfolio management services firm selling to financial services industry. Later acquired by SunGard.

Vice President, Client Services/Partner

Supported 280+ domestic and international clients, including banks, large institutional money managers, back office operations and traders, managing over $650 billion in assets. Built relationships; ensured client satisfaction and retention. Resolved client problems for all product lines and platforms. Collaborated with clients to research, design and modify product features to fit needs and solve business issues. Supported sales force to establish new clients, maintain existing relationships, up-sell new products and ensure quality service. Guided client preparation for regulatory (SEC, NASD) audits, inquiries and examinations. Directed 35 resources; managed budget in excess of $4.3mm.

SHAW DATA SERVICES, SUNGARD COMPANY, Fairfield, New Jersey 1980 – 1992

Assistant Vice President, Network Operations

Directed technical staff of 30+ and $5.6 million departmental budget.

Established Network Operations Cost Center as firm’s second largest revenue-producing department.

Previously held, and promoted to, various management positions within Shaw Data Services (after joining the firm in 1980). Hired after college graduation as assistant to founding partner in his role as VP of Sales & Marketing.

EDUCATION

BA, Journalism/Political Science St. Bonaventure University, Olean, New York.

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