Richard Quantrill

***, *** ***** ***** **** NW, Calgary, AB, T3G 5K7

Cell: 1-403-***-**** E-Mail: ac0ttj@r.postjobfree.com LinkedIn: ca.linkedin.com/in/richardquantrill OPERATIONS AND GENERAL MANAGEMENT EXECUTIVE

An experienced business leader who has demonstrated commitment to organizational excellence. Passionate about organizational effectiveness, service delivery, achieving outcomes, employee development and engagement. A strong communicator who thrives in a dynamic environment and inspires teams, partners and individuals to achieve quality outcomes aligned with corporate strategy. PROFESSIONAL PROFILE

High-performing management executive with expertise in building and optimizing organizational processes to maximize business results in different functional areas of organizations.

Senior-level leader with strong P&L, operations, administrative and sales & marketing management skills with the ability to meet unique demands through extensive experience in retail, warehousing, direct sales and contractual service organizations.

Skilled strategist who transforms strategic plans into workable solutions and benchmarks performance against key operational targets/goals.

Recognized leader and mentor who effectively manages multiple remote locations.

Top performer with proven track record in increasing revenues, improving profit contributions, reducing operational costs and maximizing customer satisfaction through process redesign, savvy contract negotiation, organizational reengineering and human- resources management.

Take-charge manager who resolves difficult situations under adverse conditions.

Exceptional interpersonal communicator with proven ability to motivate diverse groups.

Enthusiastic problem-solver with keen ability to rapidly assess diverse situational challenges, develop action plans, and lead team to meet or exceed targeted goals.

Highly motivated self-starter who maintains high team morale during difficult times

Skilled team leader who has recruited, trained, led, and developed teams in diverse business environments

Effective communicator and relationship-builder with superior detail orientation who gathers and imparts information effectively across senior and junior discipline levels and encourages collaborative spirit, consistently resulting in extraordinary outcomes. AREAS OF EXPERTISE – TRANSFERABLE SKILLS

Business Management with 100% accountability over multiple branch locations

Management of Staff Compliments of 20-120 personnel in various business sectors

Operational Management

Organizational and Process Redesign, Change Management, Business Process and Strategy Development, Mentoring and Motivation, Business Expansion, Revenue Growth, Problem Solving, Decision Making

Financial Management

Annual Budget Development, P&L Management and Development, Cost Reduction & Risk Management and Ratio & Margin Management, Cash Flow Management, Capital Expenditure Management, Profit Management

Inventory & Warehouse Management

Inventory Ordering, Inventory Control, Inventory Levels, Receiving & Dispatch Control Logistics, Coordinating a Fleet of 12 Distribution Vehicles, Fleet Management.

Human Resource Management

Payroll, Recruitment and Talent Development, Training & Development, Performance Management, Disciplinary Hearings, Labour Law Management, Organizational Development, Succession Planning, Assessment Specialist.

Customer Service

Solution Management, Technical Support, Warranty Management, Dispute Resolution, Initiative and Loyalty Plans

Administration Management

Policies & Procedures Development and Implementation, Point of Sale Control, Financial Reconciliation, Document Management, Contract Management

Supplier Relations

Product Analysis, Contract Negotiation, Price Negotiation

Debtor and Creditor Management - Accounts Receivable and Accounts Payable

Sales Management, Key Account Management, Performance Tracking, Sales Budgets & Incentives, Sales Motivation, Client Negotiations & Presentations, Marketing Management, Communication and Negotiation

Training

Leadership Development, Product Training, Cross-Functional Team Leadership, Internal & External Business Training Facilitation PROFESSIONAL EXPERIENCE

General Manager, Sears Canada, (Sunridge, Brentwood and Glendeer) Calgary, AB October 2014 – May 2017

Developed operational business plan for the new business division.

Direct various business departments to ensure optimal strategic and operational performance.

Responsible for achieving all performance related targets and developed a sales focused environment.

Developed positive direct relationships with key business contacts to grow business performance.

Training and leading a large team, providing discipline and performance feedback.

Ensuring that best practice is followed in health and safety.

Developed a cross functional culture of continuous improvement through training and development. Provide performance reviews with development plans. Scheduled workload to meet priorities and targets Vice President Operations and Co-Founder, Elemental Recruitment and Assessment Centre, Halifax, NS June 2012 – June 2015

Developed and created operational business model for the new start-up business.

Provided strategic direction and implemented strategic-planning process.

Identified market opportunity, assembled leadership and administrative teams, secured capital investment and built business/financial infrastructure.

Oversee financial and administrative management, human-resources administration, office and facilities management; provide training of new hires and new clients.

Developed and delivered needs-assessment and developmental training to clients, realizing 40 percent staff-satisfaction increase and 13 percent staff-productivity increase.

Ensured revenue growth, through the development of website and social media marketing campaigns.

Participated in developing and implementing unique computerized recruitment system.

Sourced, screened, assessed and hired staff for open positions.

Designed and implemented new training and management mentoring program.

Developed and implemented policies, procedures, and operating performance standards.

Cultivated and maintained excellent relationships with employees, vendors, clients and government departments. Director of Operations, Thomas International Maritimes, Halifax, NS July 2011 – June 2015

Developed operational business plan for the new business division.

Oversee financial and administrative management; human-resources administration; office and facilities management; provide training of new hires and new clients.

Certified specialist in Behavioural, Cognitive and Emotional Intelligence Assessments General Manager, Steiner Hygiene (Pty) LTD, Northern Cape, South Africa February 2008 to March 2011

Achieved phenomenal turnaround within six months in employee morale, reduced staff turnover, increased promotions, enhanced employee satisfaction, and boosted results, client satisfaction/client-turnover.

Achieved every financial and operational goal that had been set by executive management team, growing business revenue by 118% and profitability by 200%. This was achieved through improved administrative process controls, expense control within the organisation, a strong sales strategy to increase sales revenue, staff training and development.

Conducting regular training sessions to obtain team-member feedback and improve skills, implemented morale-boosters and incentives, offsite manager meetings and consistent communication.

Handled full P&L accountability, as well as regional and individual center budgeting.

Developed a cost effective distribution network to ensure each clients services were delivered within a preferred time frame. These changes increased the branches fleet size from 6 to 12 vehicles and reduced response time which was previously two weeks to within 24 hours.

Taught managers to focus on business’s bottom line by training them to read and audit monthly financial reports to identify reducible G&A expenses.

Played key role as member of senior management team overseeing corporate redesign, operating performance and leadership of 32 branches with more than 3000 employees.

Exceeded Year on Year sales budget by 130% over 3 years.

Supervised and trained 40+ employees and expertly integrated new sales, administration and distribution teams.

Transformed “office-manager type” individuals into successful, well-trained, self-directed, motivated, entrepreneurial businesspeople.

Developed and implemented employee training programs.

Managed all properties and facilities, including renovations and improvements.

Orchestrated three project teams in improving business processes and ensuring optimum operational performance. Successfully aligned business planning and financial processes with performance improvement and business risk-management activities.

Spearheaded process-improvement projects to ensure accurate, timely service delivery, reduced production expense, and effective relationships with regulatory organizations and vendors.

Played key role in successfully merging three individual companies into one business unit.

Planned and implemented policies, procedures, and operating performance standards. Business Unit Manager, Action Bolt (Pty) LTD, Richards Bay, South Africa November 2005 to November 2007

Recruited by CEO to implement enterprise-wide quality system, improve cost structure, enhance operating performance, increase revenue, oversee regulatory compliance, and build training capability.

Handled full P&L accountability, as well as individual on-site vendor distribution budgets. Evaluated monthly financial reports, prepared annual budgets and ensured timely collection of accounts receivable at an average of 98 percent.

Took ownership of region in entrepreneurial manner and performed without supervision.

Supervised and trained 20+ employees and expertly integrated new sales, administration and vendor distribution teams.

Redesign the warehousing and distribution network to ensure a 24 hour service delivery to clients.

Changed the inventory control processes and reduced stock loss to under 0.5% from its former levels of between 2 and 7%.

Developed and implemented employee training programs over multiple industrial and mining sites.

Quickly evaluated existing management team and changed culture in four months to overcome low morale, poor financial results, and high staff turnover. Recruited, screened, and hired staff to open new offices.

Taught employees to focus on business’s bottom line by training them to identify cost effective ways to operate.

Oversaw office and facilities management, as well as human-resources administration, providing training of new hires and existing staff.

Managed project resources, progress, completion timeframes, and budget while exceeding key operational performance targets.

Collaborated in developing and implementing unified corporate computer system.. Assistant Business Unit Manager, Hi Fi Corporation, Durban, South Africa April 2003 to November 2005

Supervised, trained and schedules rosters for 120+ employees and expertly integrated new sales, administration and warehouse distribution teams for optimal retail coverage.

Introduced unique leadership skills to reduce high staff turnover and quickly developed team of marketing driven, participatory employees that boosted monthly average services by 73 percent, increased general revenues by 16 percent, and reduced collections and late charges by 99 percent within first year.

Deliver how-to seminar on staff interaction with employees and clients.

Oversee 120 employees and $4 million budget to drive process improvements across operation, as well as improve application processing, policy issuance, billing, commissions, and customer service.

Delivered 16 percent annual revenue growth in mature market by co-developing and implementing sales/marketing strategy.

Trained extensively in Human Resources department mastering human-resource management concepts.

Recruited, screened, and hired staff to open new offices. Developed and implemented employee training programs.

Developed inventory control procedures to ensure shrinkage of less than 1%.

Implemented successful anti-fraud program; created and implemented audit and self-audit Programs. Key Account Manager, Mustek Electronics (Mecer Computers), Durban, South Africa August 2002 to April 2003

Sales Executive, Incredible Connection, Durban, South Africa November 2000 to August 2002

Lecturer, Durban Technical College, Durban, South Africa January 2000 to February 2001 (Contract)

EDUCATION

National Technical Diploma in Instrumentation and Electronics Subjects: Mathematics, Digital Electronics, Industrial Instrumentation, Industrial Electronics / Digital Electronics

Durban Technical College: Completed NTC 4- NTC 5 (Tertiary – with Distinction)

Durban Technical College: Completed NTC 1- NTC 3 (Technical Matric - with Distinction) Received a Merit Award in the field of Engineering Studies from the Durban Technical College

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