LEOLA FARMER

**** *. ******** **. #** ALEXANDRIA, VA 22311

Email: ac0tt3@r.postjobfree.com Tel: 703-***-**** (H)

SUMMARY OF QUALIFICATIONS

Results-oriented, Administrative / Information Technology business environments that demand strong organizational, technical, and interpersonal skills. Collaborate with various levels of management to gather information pertaining to key issues. Possess a strong work ethic and unwavering commitment to customer service excellence. Interacts well with cross functional personnel, exercising a high degree of professionalism, discretion, and problem resolution capabilities. Detail-oriented and resourceful with a proven ability to complete independent and team projects on time and in accordance with desired goals.

EDUCATION

Liberty University, Lynchburg, VA

MA, Cyber Security

Expected graduation date: December 2016

Regent University, Virginia Beach, VA

BS, Information Systems Technology

Minor in Information Systems Security, December 2013

GPA: 3.1

Northern Virginia Community College, Alexandria, VA

AS, Information Technology, May 2011

Cum Laude Honor Graduate; GPA: 3.365

TECHNICAL SKILLS

Software: Commercial off The Shelf (COTS) Software Installation; Active Directory; Virus Prevention; System Installations and Configurations; Windows 95 / 98 / 2000 / 2003 / NT4 / XP / Vista / 7; Backup and Restoring Data. Internet Explorer 7x; Netscape Navigator; Microsoft Office 2003 / 2007 / 2010; AIS; SIS; FIS; Microsoft Publisher; PeopleSoft; Harvard Graphic; Dbase II; Lotus Notes; QuickBooks; McAfee Help Desk Suite

Hardware: Repair, service, and restore parts, boards, and equipment; Computer Configuration; Assembly; Hardware Installation & Configuration; Scanners, Printers, Webcams, Barcode readers, and Modems (DSL & Dial-Up) configuration; DVD/CD/RW, memory, and hard drive replacement; Wireless Router setup, configuration & authentication. IBM PCs; Macintosh

PROFESSIONAL EXPERIENCE

ACPS, Alexandria, VA

IT Technician I, Technology Services April 2016 to present

As an IT Technician, I provide user support in resolving software and hardware problems encountered by district employees, resolves problems and/or determines appropriate action(s) for resolution; conducts application training; and installs program upgrades and service releases.

Assist users with computer hardware and/or software applications (e.g, PC, website access, email setup, troubleshooting, etc.) to provide immediate problem resolution and/or referral for resolution; diagnoses hardware and/or software malfunctions; installs hardware and software products on a variety of hardware platforms to provide updated enhanced and/or upgraded computer capabilities; maintains records (e.g. email users identification, security access, licenses, contracts, hardware specifications, vendor lists, help desk log, work order system, etc.) to provide audit trails, control mechanisms and document department activities.

Prepares documentation (e.g. instructions, notices, reminders, memos, etc) to provide written support and/or convey information; researches hardware and software applications and recommends standardized equipment and applications in accordance with the district's technology goals; perform service-related site visits to all ACPS properties; schedule activities and gather and/or collate data.

NORTHERN VIRGINIA COMMUNITY COLLEGE, Alexandria, VA

Administrative Assistant, International Student Office December 2010 – April 2016

First point of contact for students, parents, faculty, staff, and other constituents for the Outreach and International Affairs office providing extensive knowledge of the policies and procedures related to our current as well as prospective International students and the Virginia Community College System (VCCS). Provide accurate information and document assistance to students that utilize the services offered by the International Student Office making appropriate referrals to other departments. Provide International Students with the proper documents needed to obtain I-20s or F-1 Visas to apply to attend school. Maintain an International student database and manage the correspondence that comes into and out of the office. Participate in the planning of campus visits, draft meeting notes and provide relevant information to investigative officers and prepare College Common Applications for students that are transferring out to other schools. Provide investigative reports for Special Agents for students or former students that are seeking federal employment in a confidential manner.

Office Administrative Specialist, Office of the Provost July 2009 – December 2010

Provided high-level administrative support to the Provost. Used independent judgment to apply college policies and personal knowledge in the administration of the office and to effectively resolve issues that were presented to the Office of the Provost using extensive interpersonal communication skills to provide a high level of customer service for the college. Kept the budget for the campus. Hired and supervised work study students, identifying placement for them throughout the campus. Maintained and updated the administrative files, attended meetings, drafted minutes, received distribution of incoming and outgoing mail, as well as monitoring of the room schedule book. Responded to internal requests for information in a timely manner.

CITY OF ALEXANDRIA, Alexandria, VA

Help Desk Support Assistant August 2003 – September 2004

Provided support for the IT Help Desk department being responsible for using the McAfee Help Desk application to log and track all problem calls for Tier I technicians to resolve and troubleshoot. In charge of checking Lotus Notes Help Desk email and assigning tickets to the technicians according to the problem for resolution. Tracked of all Microsoft installation, maintained equipment inventory for all computers and peripherals and handled laptop and projector reservations. Assisted the Fiscal Analyst with the ordering and tracking of equipment using an Excel spreadsheet. Logged all invoices into an access database for tracking payments by logging check numbers and date of payment. Ran a daily help desk reporting and statistics report for the director to track all open and closed tickets before being logged. Changed and reset passwords, relocated computers from one department into another and verified internet access in the active directory for users.

ACCOMPLISHMENTS

Phi Theta Kappa Honor Society, Member and Advisor, 2008 – Present

CERTIFICATIONS

Notary Public, Commonwealth of Virginia

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