Customer Service Sales Associate
Resume:
Sreya Hossain (C) 713-***-**** ac0tso@r.postjobfree.com
Objective: To seek a position in logistics/supply chain management to increase efficiency for the company through my skills and experience.
Education: Bachelor of Business Administration: Operations and Supply Chain Management - University of North Texas, Denton Texas- December 2014.
Logistics Experience:
January 2016-Current Ryder Systems Inc., Houston, TX
Transportation Analyst- ExxonMobil (Full- Time)
Weekly retail reports to provide analysis of carrier performance to ensure target goal of 95-98% is reached.
Monthly Key Performance Indicators review to clients for Chemicals and Lubricants division.
Monitoring daily metrics for pickup, delivery and pre-tender acceptance performance.
Day to day communication with carriers to classify if any issue is negatively impacting weekly, daily or monthly scorecard.
2-3 lane analysis for carrier performances.
Operations analysis.
Monthly analysis to determine procurement and audit savings.
Provided weekly/monthly scorecard to contracted carriers.
Tableau software updated daily, extracting data from access database to perform any analysis per customer’s request.
January 2015-December 2015 Ryder Systems Inc., Fort Worth, TX
Shipment Management Coordinator- Hewlett Packard (Full-Time)
Execution- Tendering loads to carriers and scheduling appointments with shipper and receiver.
Resolving issues with customers/carriers/warehouse through business communications.
Conducting qualitative and quantitative analysis of logistics operations.
Monitoring warehouse activity by providing forecasts of truckloads and LTL freights.
Communication with trucking companies to ensure 98% carrier compliance.
Maintaining logistics procedure to meet 100% customer’s satisfaction.
Overseeing shipment transportation and expediting freights.
2010-2014 A1 Logistics & Customs Brokerage, Houston, TX
Office Assistant (Part-time)
Assisted in shipment of commodities from USA internationally.
Booked containers from various ocean shipping lines.
Arranged logistics support in the capacity of freight forwarder.
Monitored intermodal container movement.
Prepared documentation such as bill of lading, packing list and commercial invoice.
Arranged and maintained payment systems for ocean freight and domestic transportation.
Retail Experience:
Spring 2014 JC Penney, Fairview, TX
Sales Associate (Part-Time)
Performed customer services and all associate duties.
Fall 2013 NY & Company, Fairview, TX
Sales Associate (Part-Time)
Restocked inventories and customer service.
2009 – 2010 Healing Center, Houston, TX
Clerical (Part-Time)
Maintained filing and assisted in all patient matters.
2007 – 2009 Palais Royal, Katy, TX
Sales Associate (Part-Time)
Maintained customer service and stocked inventories.
Activities & Awards:
Peer nomination award- Employee of the Month- October 2015- Ryder Systems Inc., Fort Worth, TX.
Finalist of Case Competition- Fall 2014 Business Policy- UNT- Denton, TX.
Member of ISM Student Organization 2013- 2014- UNT- Denton, TX.
Technical Skills:
Toolkit software
TM-Transportation Management software
Microsoft Excel, Word and PowerPoint
Access Database
Tableau software
Reference:
Brian Shipley- Director- Ryder Systems Inc.- Houston, TX
Steven Zylker- Group Logistics Manager- Ryder Systems Inc.- Fort Worth, TX
Amir Hossain- Manager- A1 Logistics – Houston, TX
Contact this candidate