Customer Service Sales

Richard Diaz

Cell: *** (***-****) *** East Amber, San Antonio, Texas 78221

E-Mail: ac0trh@r.postjobfree.com

Objective

To obtain a challenging position within an organization as an Operations Manager, where I can apply twelve years of retail and operations management experience, that will be utilized to achieve organizational goals and maximize productivity. PROFESSIONAL EXPERIENCE

Wal-Mart. Inc. Schertz, Texas August/2013- Present Assistant Manager

Responsible for the supervision of the store, including the opening and closing procedures, along with mo nitoring the activity of the associates, constant follow up, assuring that customer service provided exceeds company standards. Assigning and delegating tasks to other members of management, responsible for ma intaining and enforcing a safe work environment according to company policies for both customers and as sociates Responsible for driving sales through effective merchandising, in-stock of product, accurate budg eting, visual merchandising, and forecasting of sales. Responsible for hiring and training of new associate s while providing direction, and guidance to assure company procedures are met and exceeded. Responsib le for enforcing and upholding, Wal-Mart’s, Open Door Policy, while supporting new and innovative wa ys to increase sales, reduce shrink, and reach are profit goals. Dillard’s Inc. San Antonio, Texas October/2011-August/2013 Loss Prevention and Operations Specialist

I am responsible for monitoring, and maintaining continuous observation of all external and internal theft, and communicating thoroughly with arresting officers. Responsible for all detailed written reports of sho plifters, and obtaining any CCTV camera footage pertaining to the apprehension. Communicate diligently with all associates and upper management regarding high areas of shrink, and theft rings that are occurrin g in the area. My position entails the execution of a shrink reduction process within a retail establishment of 190 employees while maintaining integrity with all internal cases. I am responsible for all safety issues that pertain to customer and associate accidents within the store. Conducts routine audits, throughout the s tore, utilizing exception reports to help capture losses. Coaches and trains new hire associates of safety pr ocedures according to company policy.

The Home Depot, San Antonio, Texas March/2006-December/2010 Asset Protection Specialist

As an Asset Protection Specialist I am responsible for all aspects of the company that pertain to loss. I am directly responsible to secure over $12 million of company property through the asset protection process. I am responsible for the apprehensions of internal and external shoplifters in accordance with company p olicy. I work closing with local law enforcement agencies regarding external theft, to file cases against su spected individuals. I provide management with feedback on to pursue legal action with local authorities on external and internal cases by preparing detailed reports on observations conduct by myself or witness es in person for law enforcement authorities. I am responsible for new innovative ideas to execute a shrin k reduction process within a retail establishment consisting of 150 employees. I am responsible for comm unicating with management and associates to maintain a safety awareness program that enforces a safe sh opping environment for all employees and customers. Review exception reports, with CCTV to help elimi nate theft and fraud and complete cycle counts on high theft merchandise J.C. Penney Incorporated. San Antonio, Texas October/1999-February/2006 Department Supervisor

Supervises and participates in providing customer service, assuring that the service provided exceeds the s tandards set by the company to maximize sales and profit. I Supervises and perform support functions of a ssigned division such as staffing, training, and recruiting, along with the implementation of the set sale pl anners. Responsible for the opening and closing procedures of the store, and maintain safe workplace envi ronment. I assist and support in all promotional programs including event planning set by the company. R esponsible for approving returns, price adjustments, refunds, in a positive manner within the support of th e Company’s Satisfaction Policy. I worked closely with upper management to handle inventory control, a nd any internal fraudulent cash transactions. Assist Loss Prevention in shrinkage control, and apprehensio ns set by the company in the External Guidelines.

Education

Bachelors in Business Administration University of Phoenix San Antonio, Texas

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