Customer Service Sales

Demetrice Davis

**** ******** *******

Cincinnati, Ohio 45226

773-***-****

**********@*****.***

Objective: Dedicated to Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Experience: Verizon Wireless Kenwood,Ohio

Solution Specialist 11/2015 to 8/2016

Talked with customers on sales floor and by phone.

Recommended, selected, and helped locate and obtain merchandise based on customer needs and desires.

Met monthly sales goals

Completed purchases with cash, credit and debit payment methods.

Comcast Cable Schumburg, Illinois

Retail Sales Consultant 09/2014 to 10/2015

Worked as a team member to provide the highest level of service to customers.

Shared product knowledge while making personal recommendations.

Exceeded targeted monthly sales goal by 50% monthly

AT&T Chicago, Illinois

Retail Sales Consultant 11/2010 to 07/2013

Opened and closed the store, including counting cash.

Described use and operation of merchandise to customers.

Offered exceptional customer service to differentiate and promote the company brand

Exercised sound judgement in issuing credits.

Assest Acceptance Chicago, Illinois

Collections Representative 08/2008 to 09/2010

Completed on average 250 daily outbound calls generating paid of past due accounts.

Educated customers on the variety of pay off and available credit options.

Maintained confidentiality of bank records and client information.

Education: Kennedy King College Chicago, IL

GED 2001

References: Available upon request

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