Customer Service Professional Experience

Crystal Betts

******@**********.*** https://www.linkedin.com/in/crystalb929/ 1-518-***-**** Waterford, NY 12188

Resourceful professional, experienced in customer service, client management, and clerical duties. Achieve outstanding results through open communication and a positive attitude. Participate in the development of projects focused on building relationships, and promoting synergy in the workplace. Highly skilled in a variety of industries, including Hospitality, Education, and Retail. First Aid and CPR Certified from the Red Cross with Certifications in Therapeutic Crisis Training and Mandated Reporting and currently sitting on the NY Civil Service Exam.

Areas of Expertise include:

Client Service & Engagement

Customer Satisfaction

Administrative Support

Stakeholder Management

Effective Communication

Documentation & Reporting

Reporting & Administration

Project Participation

Problem Solving

Professional Experience

BJ’S WHOLESALES CLUB Northway Mall Albany 04/2017-Present

Bakery Clerk

Responsible for sales, packaging, and display of bakery goods while engaging with clients and delivering outstanding customer service. Manage stock planning with a focus on cost efficiency. Maintain a clean and clutter free work area in accordance with health and safety standards.

Key Accomplishments:

Demonstrated exceptional customer service, through the resolution of client orders and complaints, ensuring repeat business and future sales.

Provided a high level of excellence by creating a welcoming, professional, and courteous environment.

SAINT COLMANS EDUCATION PROGRAM Watervliet, NY 1/2015-1/2017

Teacher’s Assistant

Contributed to educational and coaching programs for students with special needs by leading group work and one-to-one tutoring. Assisted and managed projects for individual development in daily living, including self-care, managing money, preparing meals, personal hygiene, and cleanliness in the home.

Key Accomplishments:

Encouraged and supported students to progress in the field of education through Science, Social Studies, and Language; provided daily communication with parents to keep them informed of children’s’ progress.

Applied expertise and training in Therapeutic Crisis Intervention to assist in emergency situations and provide support for behaviorally challenged students.

HEIDELBERG UNIVERSITY Tiffin 08/2011-12/2013

Biology Teaching Assistant

Assisted in learning activities through the creation of teaching materials, and participated in students’ supervision. Attended university meetings, exchanging experiences and techniques. Graded assignments and quizzes; contributed with teaching skills when needed. Provided encouragement and support for all students equally.

Key Accomplishment:

Organized and performed weekly open hour extra tutoring for students to cement laboratory material clarification.

Additional experience as a Biology Tutor for Heidelberg University, 8/2013-12/2013, Member for Women’s Leadership Initiative, 09/2011-5/2014, and as an Exhibit Designer for Johnson’s Island Museum, Hayes Museum, 1/2014-5/2014

Education & Training

Bachelor of Science – Major in Anthropology and Minor in Biology (3.520), HEIDELBERG UNIVERSITY, 2014

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