Professional Profile

Subhabrata is working as a SAP Infrastructure and AMS Project Manager with SAP Basis as primary skill and having experience of more than 25 years in IT. Presently associated with IBM India Pvt Ltd, Kolkata.

He has strong experience with AMS Global support processes and project management mainly in basis and infrastructure area and related tools, transition management (developing AMS Support Team, preparing and executing knowledge transition plan, hyper-care support, establishing escalation management, taking over and sustaining the support, travel plans, etc.). Understanding business processes and preparation of requirement documents for team ramp up or project change request.

He has good communication skills, interpersonal skills, self-motivated, quick learner, and team player

Subhabrata is currently playing the SAP AMS Technical Solution Manager role since April 2014. As a SAP TSM He is responsible to the technical solution, base lining the requirement and solution, pain point identification, recommendation, effort estimation, preparing staffing, prepare the initial pricing, transition plan, bid metrics preparation, defining the scope boundary, non-labor cost estimation etc.

His key area is SAP Project Management and in this role, he performed plan, schedule and execute all stages of SAP software, hardware and system implementations. Assessed business implications for each project phase and monitored progress to meet deadlines, standards and cost targets. He has end to end experience from transition, project startup till steady state project support, reporting, SLA and KPI adherence, PCR, base account growth etc.

He has excellent skill in the following areas:

Excelled in guiding the work of technical teams. Articulated project goals and scope, translated business needs into technical terms, prepare detailed work breakdown structures (WBS) and instill shared accountability for achieving project milestones.

Resolve standard project issues including staffing shortages, tactical matters, scope creep and divergent business and user needs

Project Management. Service Delivery, Strategic Operations Management

Organization Experience:

Since October 2002 working with IBM India Ltd. Prior to that worked with PriceWaterHouseCoopers, HCL Hewlett Packard, and Patni Computer Systems etc. He worked in various roles like SAP consultant in basis domain, Basis team lead, Technical Delivery Manager, Project Manager and People Manager, Network and Infrastructure Management, Hardware Engineer,Operations etc

Experience:

Organization Name: IBM India Pvt Ltd

Duration: April 2014 – till date

Role: SAP AMS Technical Solution Manager

SCOPE: The overall objectives of this role is to work closely with the sales team to understand the requirment of the support needed by the client and giving a proper shape for the solutioning. This included study the RFP or interraction with the end clients, analsize the historical data, tickets, changes, enhancements. Preparing the baseline documents and discuss with the delivery team and SME to build the solution. Identify the issues and risks, build the cost case, optimize the solution alongwith resourcing team, delivery team and opportunity owner / sales team. Preparing the SLA or SLO. Preparing the high level draft pricing if required and coordinate with all the stakeholders for the approval before the submission by the sales team. This role is a global role for across countries and industries.

The other key responsibilities are taking part in due diligence, articulate the entire solution in the baseline document which is the key document for all future references. Once the contract is signed this document plays a vital role to interlock with the transition team and delivery team

Opportunities worked:

Handled the RFS or the opportunities mostly from USA or European countries but worked on other geographies as well

Worked mainly on small or medium opportunities up to 20 million USD

Key deals worked – Bank Of America, BIO-RAD, Deere & Company, BHP Billiton, Etihad Airways etc.

Organization Name: IBM India Pvt Ltd

Duration: September 2007 – March 2014

Role: Project Manager - Offshore

SCOPE: Worked as a Project Delivery Manager and Project Manager for multiple projects during this period. This is including travelling onsite to meet the customer for new business and transition, working with the sales team for new opportunities with the same client. The key activities performed in this role are as follows:

Provide full project management support for the team up to 40 people.

Lead, review and ensure a quality delivery for all objects the team is expected to deliver

Manage the steep ramp up plan of resources at a very short notice

Ensure billing and reconciliation at proper time

Attending all internal and external audits and ensure the compliance

Manage the utilization

Preparing the project report

Analyse the tickets and SLA reports.

Take active part roll out new tools for automation, utilization tracking, SLA tracking etc

Interact with customer to gather the requirements for new business

Key projects / accounts handled: Coca Cola (Bottling), Scheaffler – Germany, Philips Medical Systems, Hydro Aluminum etc.

Organization: IBM India Pvt Ltd

Duration: Oct 2002 – Feb 2007

ROLE: SAP Basis Consultant

SCOPE: Subhabrata played the SAP Basis Consultant role for 5 years before he moved to Project Management role in IBM. As a SAP basis consultant he played a key hands on role for several new installation and domestic SAP AMS projects. This was including hardware sizing, working closely with hardware and network engineers for the server OS installation, network configuration and readiness.

Organization: PriceWaterHouseCoopers

Duration: April 1997 – September 2002

ROLE: Lotus Notes and Network Administrator

SCOPE: Subhabrata was the all India Lotus Notes System Administrator for PwC India setup. He was the key person for designing and implementing Lotus Notes Email system in PwC India. Apart from this role in PwC, before LN administrator, he played the Network Administrator and Server infrastructure Administrator as well. From LN admin role, he moved to SAP Basis consultant role internally within PwC.

Responsibilities:

Managing PwC India’s WAN setup from the hub location which was at Kolkata. He played the SPOC role for PwC’s India network infrastructure as well. It was a key role as during this time PwC started offshore delivery model based on the International Private Leased Circuit (IPLC) and from multiple location through VSAT

Coordinate with different vendors and contractors responsible for the maintenance of the servers, desktops, network equipment.

Analyzes business requirements, prepare sizing and solution, procurement plan and present it to the management.

Organization: HCL Hewlett Packard P Ltd

Duration: April 1994 – March 1997

ROLE: Hardware Support Engineer

SCOPE: Prior to PwC, from 1994 to 1997, Subhabrata worked as Hardware Engineer for desktop support, Network consultant where he was responsible for multiple large accounts network infrastructure, Novell LAN installation and support.

Previous Organization break-ups:

1992 to 1994 – International Data Management Limited – Work as a Customer Support Engineer (Hardware). He was responsible for providing desktop and server support, including Novell LAN installation and support for multiple locations in eastern India

1990 to 1992 – PCS Data General India Limited - Worked as a Customer Support Engineer (Hardware and Networking)

Subhabrata has done Diploma in Electrical Engineering from State Council of Engineering & Technical Education, Government of West Bengal in 1989

Passed Bachelor of Science (pure) from Calcutta University in 1987.

Present and permanent address:

8B, Lenin Sarani, Serampore.

District - Hooghly.

West Bengal. India. Pin – 712 203

Email – ac0tpu@r.postjobfree.com

Mobile : 983*******

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