Erin Regan Bergstrom

***** ****** ****** *** *******, TX 78247

720-***-**** ac0tj8@r.postjobfree.com

Objective: Seeking a service management position where I will be able to utilize my diverse skills, knowledge, and efforts to add value to the organization.

Experience:

Manager-Twin Peaks Park North, Twin Peaks Dezavala

January 2015 - October 2015, October 2015 - Present

Manager-Twin Peaks Las Vegas

August 2012 - January 2015

-Opened: Twin Peaks Arapahoe November 2012 and Twin Peaks Las Vegas March 2013

-Trained administrative manager: accounting and HR procedures

-Lead hiring manager, responsible for hiring 145+ FOH staff for new store opening

-Oversaw new hire paperwork, payroll, and terminations for both FOH and HOH

-Structured FOH training program for bartenders, servers, and host

-Responsible for weekly bartender, server, host, and busser/barback schedules

-Daily shift management: coach staff to maintain service standards, conduct pre-shift, control labor, daily cash functions, interact with guest and maintain restaurant atmosphere

-Handled the operations side of special events including, Bachelor and Birthday parties, Fantasy Draft parties, UFC Fight Club, UFC After Parties and industry networking events

-In charge of the retail department including: ordering, receiving, inventory, creating displays, controlling costs and driving sales.

-Maintain safety and sanitation processes: perform line checks, proper storage and rotation of product, monitor daily on-hand prep and pars

Asst. Accounting Operations Manager & Shift Manager-Maggiano’s Little Italy Las Vegas

October 2010 – August 2012

-assist the AOM in managing accounting, personnel files, payroll, and administrative tasks

-prepare daily sales reports, teammate reports, deposits, banquet revenue, and gift card tracking

-responsible for preparing weekly and end of month inventory as well as P&L statements

-ensured proper coding and entry of invoices for all vendors

-managed teammate files as well as being a resource for payroll, benefits and employment law

-responsible for daily office function such as: e-mail, answering phones, organizing and ordering supplies, and communications with guests, teammates, management and the home office

-act as an extension of management in order to maintain service systems

-maintain high service standards, further training and conduct pre-shift meetings with teammates

-complete side projects as assigned by management

Education:

University of Nevada, Las Vegas

Bachelor of Science in Hotel Administration, 2011

Accomplishments:

-Standardized Twin Peaks’ training program to meet the needs of the Las Vegas market