Balaji Ramanujam

***** ***** ***** *****, ******* VA 22033

703-***-**** ac0tfj@r.postjobfree.com https://www.linkedin.com/in/balogy

Transformational leader, Chief Information Officer and Digital products innovator, focused on maximizing business value from IT investments. Combines 20 years of innovation, strategic alignment, financial structuring, digital architecture, application deployment, operations, and change management across Consumer Products, Public Sector, Telecom, Healthcare, Finance, and Digital Media Verticals.

Created +$30MM in value over 18 months by transforming legacy products business into a digital, mobile and Cloud/SaaS based platform. Increased products and services usage by 200%, customer growth by 110%, deployed advanced analytics and predictive data models, empowered sales and marketing units with insights and measurable outcomes

Restructured business roadmap for a global Fortune 1000 firm, including ERP, e-commerce, customer care and billing strategy, operational infrastructure, and vendor relationships; aligned technology with strategic corporate objectives to yield 25% year-over-year revenue growth, 15% increase in enterprise value, and $15 Million savings in Op-Ex

Hands-on approach to balancing strategy with operational excellence and project management

Thrived on a budget reduction of 10% for a global customer care and billing enterprise, delivered $2 Million in cost savings, directed a Cloud-based migration, streamlined retail operations, consolidated vendors, renegotiated SLAs and outsourced – while witnessing 30% growth in customer adoption

Launched innovative products using Lean Startup and Agile methods, collaborated with leaders on a common sense of purpose, success criteria and metrics, developed a roadmap aligned with driving customer experience and Net Promoter Score principles and social media rating measures

Effective change agent focused on governance, metrics, financial performance and business alignment

Implemented data visualization capabilities, the art of storytelling, persuasive marketing and customer 360 views

Established Governance using ITIL, NIST and Agile methods on multiple occasions resulting in an improved average ranking by 30% in financial audits and through timely remediation

Delivered C-level executive dashboards, governance models, business case, skills assessment matrix, Business Process Reengineering (BPE), Project Management Institute (PMI) principles, Total Economic Impact (TEI), Earned Value Management (EVM) balanced scorecard, SOC, SSAE, Agile and Lean principles across telecom and network infrastructure, application development, production support, CRM and Research and Development (R&D) functions

Background Information

MS in Management of IT (Business IT), University of Virginia. Bachelor of Engineering in Computer Science,

University of Mysore; Active Top Secret Security Clearance (DoD)

Recognized speaker in industry conferences, alumni and university campuses. Established author on social media outlets and print magazines.

Sample Highlights:

o“Why is the ‘Why’ so Important?” Contracts Management Issue, CIO Review, November 2016

o“Inside or Outside: Where’s the Bigger Threat?” CIO Review Magazine, August 2016

o “Data Visualization Made Better” CIO Review Magazine, October 2015

oThe “Evolution of the CIO” 03/2014, “CIO = Chief Information Octopus for 2014 and Beyond” LinkedIn Pulse 09/2014

oGuest Speaker: Management Forum Conference, Orlando - November 2008, UVA Alumni Conference 2013

Professional Experience

ASI Government (aka Acquisition Solutions), a private equity owned products and consulting firm 07/2012 – Present

Chief Information Officer & Senior Vice President, Products (Division Chief)

Full profit and loss responsibility for the products business and enterprise CIO (executive team member); transformed a traditional publications products business into a digitally advanced and highly profitable entity

Realigned product operations, deployed newer product innovation methods, resulting in a 200% increase in user engagement, 96% in customer retention and 40% in new sales

Implemented the Board-approved and IT-enabled business strategy; DevOps and Lean Startup from application development and deployment, ITIL and Cyber Security measures for Operations, KPIs, financial metrics and mentor-protégé programs for overall performance of IT teams

Streamlined business assets, reduced cost by 35%, assisted with mergers and acquisitions, consolidation of telecom, network, application development, corporate and IT governance, vendors, ERP and financial data

Delivered multiple critical business solutions on time and budget through an IT Governance process and Steering committee. Partnered with business units to manage Consulting Solutions, CRM, Products, Finance, HR, Payroll modules leveraging Open Source technology, AWS, VMWare, Cisco network, Wordpress, Joomla, Big Data, Advance Analytics, Hadoop, MS Azure, Power BI, Qlik, G Suite (Google), Mobile platform and apps, DevOps and Lean Startup

The Garuttman Group, A global enterprise 01/2011 – 07/12

Partner and Cofounder

Business transformation at one of the top U.S. Mobile Telecom Carriers with a global staff. Led Audit on people, process and technology for Customer Relationship Management, SAP ERP, Data Warehouse and Business-to-Business B2B capabilities; implemented change in 6 months resulting in $800,000 in cost savings

Setup an International Supply Chain, Business-to-Business/E-Commerce and Intercontinental Logistics solution for a US Export Agency; sold business within 18 months

Customer Value Partners, a Deloitte Fast 50 management consultancy 09/2006 – 12/2010

CIO Services Practice Lead

Responsible for $100M in IT change management across 1000 staff members under SOX compliance - included Voice, Data, and Telecom Infrastructure, and Business Intelligence, Predictive Analytics and 5 Million active customers

Responsible for Profit and Loss of $7M budget, contributed to Compounded Annual Growth Rate (CAGR) of 40%

Technology: Mobile, Retail Store Network, Cloud, Web Content Management, Web 2.0, SEO, DoubleClick, PeopleSoft, SAP and JD Edwards ERP, SAP, Interwoven, MarkLogic, Digital Media, Netsuite, Avaya Interaction Center, .NET, Siebel, Biztalk, Zoho, AS400, Salesforce Management, SharePoint, Data Management, Healthcare IT, LAN/WAN, Corporate IT assets and Infrastructure

Prematics, A healthcare IT startup providing electronic health records products and services 2005 - 2006

Manager, Technology

Steered product evolution and platform architecture from conceptualization to operations and sell-off readiness

Supported business case development resulting in a venture funding of $10 Million

Led project team, hands-on development, HIPAA, EMR compliance and vendor management

Formalized project management via Agile Scrum methodology, ensuring on-time/on-budget project delivery

Technology: Medi-Span, Healthcare IT, Windows Mobile 5.0/CF in a .NET 2.0 framework, Visual Studio 8 IDE, Visual C#, SOAP, Ajax, Linux, Oracle 10g, SQL Server, Windows 2003, and IIS

Convergys Corporation, a $ 2+ Billion publicly (NYSE) traded global services company 2001 - 2005

Enterprise Architect

Global team management. Led cutting-edge technology implementations in Customer Data, Billing, Interactive Voice Response (IVR), Contact Center products and Telecom Billing and Provisioning systems

Re-architected Web and Speech systems with focus on scalability, modularity, and reusability for Fortune 100 clients and Federal agencies; delivered a SpeechTEK award winning solution

Established a Program Management Office to govern projects and solutions delivery across the globe

Technology: VXML, Java: EJB, Servlets, J2EE, XML/XSLT, Web Services, IMB WebSphere, Documentum, TomCat, Apache, WebLogic, UNIX, Windows, Audium and ScanSoft’s speech technology products

Seta (Apptis/URS/AECOM), a technology services provider for Federal and State government agencies 1998 - 2000

Project Manager/Lead, Billing Applications Development

Led the development and deployment of a real estate billing and administrative management software for the General Services Administration (GSA)

Responsible for project management, contract renewal, proposal writing and budget; implemented of SEI/CMM level 3 process

Technology: Oracle 7x/8i, Java, Oracle forms, ASP and HTML

Ushacomm, a Telecom Billing solutions provider with a client base in Asia, Europe and America 1998 - 1998

Senior Consultant

Team lead for requirements, architecture, design and development of a Prepaid Billing solution on an Advanced Intelligent Network using Online Transaction Processing (OLTP)switch interface, provisioning and messaging services

Technology: AS400, Multi-tier architecture, Java, JavaScript, Forms 2000 and Oracle 8 database

Accord, a vendor of Global Positioning System (GPS) technology and defense services 1995 - 1998

Software Engineer, Aerospace Division

Programming of Pilot Control Simulators, Wire Harness Systems and Independent Verification & Validation activities of a Real-time Embedded, Fly-by-Wire application

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