Salesforce Developer

CURRICULUM VITAE

Address:

Flat No ***, *rd Floor, Nana Shree Towers,

Sr no. 54/10/2,

Manaji Nagar,

Narhe.

Pune-411041

India

Phone:

+917********* (M)

e-mail:

ac0tem@r.postjobfree.com

Mrs. Anu Laxman Sharma

PROFILE

To work with maximum potential in a challenging and dynamic environment, with an opportunity of working with diverse group of people and enhancing my professional skills with learning and experience for career growth.

EXPERIENCE

Cloud Expert – March 2016 to till date.

Strong Knowledge in Salesforce Administration and Customization, Data Validation,Sales, Marketing, Customer Service and Support Development team.

Hands on working experience in Role Hierarchy, Custom Profiles and public Groups creation and user management.

Hands on Experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and various other components as per the client and application requirements.

Extensive business knowledge and customization experience on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.

Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions and Approval Process.

Coordinated and transferred knowledge to the offshore team.

Experience in creating detailed process documentation and deployment process on issues for Future Follow ups.

Webplat Technology - Dec 2014 to March 2016.

Working on B2B portal, design logo, icon, banner and image editing. Manual testing of B2B & B2C website and creating webpage.

Experience in Html5, Css3, Bootstrap, Photoshop, CorelDraw.

Salesforce Admin, Page layout, Permission Set, Customise Standard Object, Process Builder, Views, Page Layouts, Workflows and generate different kinds of reports and dashboards etc.

TECHNICAL PROFILE

CRM: Salesforce

Salesforce Technologies: Workflow & Approvals, Reports, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects

Languages/Scripting Languages: HTML, JavaScript

Operating Systems: Windows XP, Windows NT

RESPONSIBILITIES:

Administrated and monitored the company’s Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert

Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.

Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.

Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization with respect to salesforce.com implementation.

Developed and Customizing salesforce.com application based on the user needs.

Developed field & page layout customization for the standard objects like Account, contact, Leads.

Maintained and gave permissions to communication templates based on Profiles.

Performed Data Analysis and migrated data from SQL Server database to sales force.

Involved in Accounts Merging, maintaining Public Groups.

Created Reports and Dashboards as per the customer requirements.

Worked on Record Types, Validation Rules, Workflow and Page Layouts.

Worked with senior team members to analyse of each product and its competitor, to integrate new product, and optimize existing products.

Imported accounts and contacts data through Import Wizard.

Worked on data migration from databases to SFDC using Data Loader.

EDUCATIONAL CREDENTIAL

Degree

University

YEAR

Per MCA

Pune University

2013-2015

65.47

BCA

Tilak Maharashtra University Pune

2007-2010

63.35

12th

Govt High Secondary School Rajasthan

2005

58.92

10th

Govt Girls Secondary School Rajasthan

2001

59

SKILLS

Programming Languages : Salesforce.com, HTML5

Scripting Languages : java script, bootstrap, CSS3.

Operating Systems : Windows

Application : Corel Draw, Photoshop, Illustrator, MS Office.

Certification : Salesforce CRM from cloudexpert.com.

SALESFORCE PROJECTS

Project Name - UNISHIRE

Team: 15

Sales Cloud: Standard Object, Custom Object, Apex, Test Class, Triggers, Automations.

Configuration Skills: SFDC Standard Object Configuration: Accounts, Contacts, Opportunities, Products, Price Book, Object development Field creation, Page Layout creation/editing, Profile, Permission Set, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing models, Reports, Dashboards, Formula Fields and Cross Object, Formula Fields, Apex Class, Triggers, Visual force Pages.

Responsibilities:

Understanding the business requirements and analysis.

Prepared documentation on flow & detailed design process for the client.

Worked with the user group for requirement gathering throughout the planning and implementation.

Defined Org wide defaults to restrict access from users.

Created Data Validation rules and Formulas as per business requirement.

Designed and Developed Apex Classes, Controller Classes, extensions and Apex T riggers for various functional needs in the application.

Creation of organizational hierarchy with Roles & Profiles.

Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.

Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data

Packaged and Deployed customizations from Sandbox to other environments using Force.com IDE.

Created Emails in Visual force page with associated attachments.

Project Description:

Unishire has Real State process where they maintain all the Flat information with their respective buyers. Salesforce is helping them to maintain all the Flat information in a one application from Interested to Sold. The main objective of the application is to get the visibility on payments with associated Flats and keep tracking on the payment schedule. They can get the status of each and every activity in the organization and can do the forecasting on upcoming projects. Reports are generated on daily, weekly or monthly basis with profit/loss details which helps them to enhance the business in various ways.

MCA Project Title : B2C Mobile Recharge Portal

Organization : Webplat Technologies Pvt Ltd.

Duration : 5 Months

Operating System : Windows XP

Front End : ASP.Net

Back End : SQL

Team Size : 5 members

Responsibility : System Analysis, Database Design, Coding.

Description : Using this Application maintain all recharge transaction of Mobile, DTH, Data card.

PERSONAL INFORMATION

Gender : Female

Marital Status : Married

Languages : English, Hindi, Marathi

Nationality : Indian

Hobbies : Music

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