Active Directory Technical Support

Cheavar V. English

**** ********* ** ******* **, 30102 770-***-**** *********@*******.***

Objective

Professional and accomplish Information Technician with extensive knowledge in computer science and networking. Looking for a challenging Opportunity to utilize my technical skills for the growth with your institution.

Education

BACHELOR 12/2009 WESTWOOD COLLEGE

Major: Information Security System

SkillSet

•Knowledge of OSI Model and Protocols ; DNS, DHCP, LAN, TCP/IP, ARP

•Hardware and Software Troubleshooting: Windows Environment

•Network analysis and troubleshooting (Sonic Wall)

•Removing Viruses & Windows Maintenance

•System Administration - Advance Knowledge in Active Directory

•Excellent technical, problem solving, and analytic skills

•Installed and Maintained Symantec Backup Experience

•VPN Setup and Troubleshoot : Juniper Pulse and Nortel

•Experience in Office 365 and Lotus Notes

•Data Backup and Recovery

Experience

Cricket Dealer Support 09-16 Present

Helpdesk Support over the Phone and email

Provide Remote assistance for Store Advocates

Trouble-shoot Internet related issues (LAN and WiFi)

Advised users on appropriate actions needed for various situations

Configuring Credit Card machines, Dell and Recite printers on Store terminals

Setting up retail management software for Cricket Stores

Assist with account and password problems

IT TECHNICAL SUPPORT SITA 06-14- 09-16

•Responded to requests for technical assistance remotely,email and via phone

•Diagnosed and resolved technical hardware and software issues

•Researched questions using available information resources

•Advised users on appropriate actions needed for various situations

•Performed hardware Upgrade on Laptops and Desktops

•Advanced experience and knowledge in Active Directory

•Perform software installation and upgrades for multiple users

•Create helpful documentation to assist users

•Configure, Install and Troubleshoot Lotus Notes, Office 365 and VPN

THYSSENKRUPP TECHNICAL SUPPORT 06-2013 – 06-2014

IT SERVICES HELP DESK

• Install and troubleshoot software

• Maintain and troubleshoot scanners and printers

• Document IT related issues to achieve desired results.

• Escalate cases and work with IT vendors to solve issues.

* Assist with PDA, IPhone and Samsung phone issues

• Followed all appropriate HR policies, employment laws, security and safety procedures

• Effectively delegated and followed up with cases efficiently.

• Reset password, create and modify users in Active Directory

TIER II HELP DESK TECHINCAL SUPPORT ANALYSIS IHG – INTERCONTINENTAL HOTEL GROUP 04-2011 – 06-2013

•Support Responsible for all preventative maintenance work on hardware and software components, including updating of software and replacement of hardware parts

•Established and maintained relationships with all vendors to include communication and property management systems

•Maintained daily operation for the hotel and corporate clients to include password reset for user accounts in Active Directory

•Configure Local and Network Printers and Workstations

•Responsible for troubleshooting Symantec and Shadow Protect Backup Utility

•Performed Network Connection Support including TCP/IP and DHCP trouble-shooting

•Serviced and Maintained HP and IBM ; Printers,Computers and Servers for Windows Server 2003 and 2008

Reference

Name: Marshae Hannor

Ph: 478-***-****

Company: Accenture

Title: Oracle EBS DBA

Name: Kevin Stepney

Title: Network ops mgr.

Ph: 404-***-****

Company : AT&T

Contact this candidate