Administrative Assistant Manager

**** ****** ****** ****, ** *****

313-***-**** (h)

********.******@*****.***

608-***-**** (c)

Rosalind Knox

OBJECTIVE: To secure employment that provides service, flexibility, and people contact.

SUMMARY: • experience in the social services, educational assistant, mentoring, tutoring, teaching high risk families parenting skills, marketing products, administrative assistant, office management.

EDUCATION:

University of Michigan, Dearborn, MI 9/2012 – Present

Edgewood College, Madison, WI, 8/2007 – 1/2009

Piedmont Theological Sem. Greenville, SC 7/2003 – 5/2005

University of Wisconsin, Madison, WI, 9/1975 – 8/1978

Major: Psychology Minor: Sociology – expectant Graduation – May, 2017

Courses and trainings and experience taken included:

Family Therapy Biology and Psychology of Women

Abnormal Psychology Early Childhood and Development

Ethics Parents as Teachers

Case management Special Education Assistant

EXPERIENCE:

Shift Manager/ Administrative Assistant, 2/2009 – 3/2017

J.D. Knox, Inc. dba McDonalds, Detroit, MI

• Accountable for restaurant labor, cleanliness, and service.

• Increase of profit and sales growth

• Managing people and customer satisfaction.

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Night Clerk, 1/2008 to 2/2009

University House, Madison, WI

• Responsible for making sure building is secure.

• Front Desk Receptionist duties.

• Assuring that visitors are signed in.

Case Manager, 8/2007 – 4/2008

Tellurian Ucan, Inc. SOS Project, Madison, WI

• Helping clients to secure permanent affordable housing.

• Assisted clients with daily life skills and planning.

• Scheduling weekly meetings, doing home inspections.

Rosalind Knox – Page 2

Family Support Specialist, 7/2004 – 5/ 2007

The Exchange Center, Madison, WI

• Teaching and supporting clients with parenting skills and child development

• Developing and Implementing daily schedules, case management.

• Documenting progress and difficulties if necessary.

• Supporting clients in therapeutic settings.

Special Educational Assistant, 8/2001 - 8/2004

Verona Area High School, Verona, WI

• Assisting and supporting children with special needs in learning and activities.

• Developing and implementing simple learning concepts

• Implementing teaching plan

Case Manager/ Relief Counselor, 10/1998 – 8/2001

ARC Community Services - Arc House, Madison, WI

• Assisted the women in acquiring and sustaining employment.

• Providing weekly one to one sessions to assist individuals in meeting personal goals and objectives.

• Coordinating and conducting weekly issues group.

• Providing support and direction with daily living skills.

Program Assist. /Word Processor II, 7/1994– 6/ 2000.

State of WI, Department of Transportation, Madison, WI

• Front Desk Receptionist, answering phones, transfer calls, setting up meetings, and conference calls.

• Processing invoices, contract from construction engineers.

• Arranging accommodations for executive conferences and travel

• One of two main word processors for the district, typing correspondence, managing outbound/incoming mail, operating the mail machine, sorter, copier and other office machines.

SKILLS: • Writer/ Journaling

• Receptionist/ Front Desk training

• Experience with children of all ages.

• Word Processing/ Personal computer

• Customer Service/ Marketing

• Retail/ Cashier/Teller

•Case management/ Counselor/Mentor

ACTIVITIES: • Volunteer, Tellurian, UCan, SOS Project, Nov. 2007 – Jan., 2008

• Volunteer, Women Group, 1990 – 2011

• Associate Minister, Mt. Zion Baptist Church, Madison, WI 2004 -2009

•Associate Minister, Union Grace Church, Detroit, MI 2009 – 2011

• Associate Minister, First Congregational Church of Detroit, Detroit MI, 2015 - Present

References: Upon request

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