Accounts Payable Technical Librarian

Abby Laier

518-***-**** ****.*****@*****.***

Cross trained professional with strong academic credentials and diverse hands-on aviation experience, including control tower operation, maintenance, and charter sales. Demonstrate strong project management, organizational skills, logistics planning, and time management to solve problems and deliver solutions accurately and on time. Leverage written and verbal communication skills to track, document, and interface with colleagues, clients, and key stakeholders.

Professional Experience

LYON AVIATION, Pittsfield, MA 2017 – Present

Accounts Payable Specialist &Technical Librarian

Created structured inventory records for aircraft and maintain master list ensuring access to maintenance resources.

Maintenance Organization with Accounting and Inventory Responsibilities; corrected over $300,000 inventory error and saved $8000 in duplicate subscriptions.

Spearhead prompt input of inventory and pricing into inventory system and posting bills in Quickbooks.

LYON AVIATION, Pittsfield, MA 2015-2017

Charter Sales Representative

Field requests and produce 100 charter sales quotes daily for the 20-aircraft portfolio on the charter certificate.

Cultivated and maintained strategic partnerships with brokers and clients, negotiated rates, and interfaced with operations to execute flight logistics in accordance with sales contract to ensure repeat business. Generated 11-hour surplus in revenue on 1 plane in a month.

Maintained data in Rockwell Collins Flight Operating Software; remained current on aircraft specifications and location to book trips and orchestrate logistics that fill gaps in schedule to eliminate non-revenue flights.

RICHMOR AVIATION, Schenectady, NY 2014-2015

Plane Cleaner

Assisted with maintenance and repair of a fleet of 7 jets and 10-15 single propeller planes.

Procured and transported parts and supplies to repair equipment, ensuring machinery is operational in preparation for flights.

Cleaned interior and exterior of aircraft to maintain custom expectations.

HOMETOWN HEALTHCARE, Watervliet, NY 2012-2013

Customer Service Representative, Respiratory Administrator

Interfaced between respiratory therapists, patients, and insurance companies to facilitate care; scheduled appointments, entered prescription information into database, followed up with patients to monitor compliance of PAP/BiPAP machines, reviewed machine data, and prepared reports to maintain insurance reimbursements.

Improved patient compliance 15% above industry standard, and recovered $40,000 of equipment from non-compliant patients.

Pharmacy Technician 2011-2012

Collaborated as part of a 3-person team that maintained operations of a pharmacy and medical equipment company.

Fielded customer inquiries, maintained patient confidentiality, interfaced with insurance companies for authorization, maintained database for pharmacists, reviewed and reconciled orders, and ensured accurate and timely filling of prescriptions.

Executed personal patient refill program, which streamlined work load and effectively managed multiple refills for each patient, which improved customer satisfaction.

Interfaced with vendors and placed bi-weekly orders to maintain over-the-counter inventory.

Education & Professional Credentials

SCHENECTADY COUNTY COMMUNITY COLLEGE 2015

Associates in Applied Science in Air Traffic Control; GPA: 3.86

SIENA COLLEGE 2008

Bachelor of Science in Marketing and Management; Concentration in Marketing

Certificate: Control Tower Operator, Federal Aviation Administration, 2015

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