Toni Cantalupo

** **** ******

Hillsborough, NJ *8844

908-***-**** ac0t93@r.postjobfree.com

SENIOR PROGRAM / PROJECT MANAGER

Managed and implemented major global IT, operational, and productivity initiatives involving diverse internal and external resources. Demonstrated ability in strategic planning, development, analysis, problem solving, implementation, and follow-up. Collaborative management style with proven technical and functional proficiency. Expert in gathering, analyzing, and defining process and functional requirements. Experienced in all phases of SDLC. Highly regarded Change Management agent. Strong developer of metrics, dashboards, and other decision-making tools. Outstanding communicator and motivator, high energy level, known for creative results-oriented solutions.

Expertise Highlights Extensive private industry and Big 4 Consulting experience

Strategic Planning

Data Governance

Sales & Contract Negotiations

Cross-functional Leadership

Change Management - Stakeholder Management, Communications, Documentation, KT, Training

Process Analysis / Continuous Improvement - Planning, Delivery and Implementation

Forecast & Budget Analysis

Training and Documentation

PROFESSIONAL EXPERIENCE

AGILQUEST March 2014 – present

Account Lead / Sr. Project Manager, Richmond, VA

Consistently led, managed, and delivered enterprise software implementations on-time and under budget. Developed detailed work plans (MS Project) and coordinated complex, multi-disciplinary work streams. Interfaced with Business and Technology stakeholders spanning mid through senior management levels.

Innovated, led, and executed strategic process improvements leveraging existing toolsets and applications. Instituted data aggregation methodologies melding Salesforce, Clarizen, and Zendesk inputs to create decision-making metrics and management dashboards. Championed ongoing process improvements.

RANDSTAD TECHNOLOGIES, Edison, NJ July 2013 – March 2014

Program / Portfolio Manager, CVS Caremark

Planned, managed, directed all aspects of IT programs. Ensured on time/within budget delivery using management approaches that are consistent, measurable and aligned with corporate standards and best practices. Vetted business case and benefits realization analyses. Managed teams of Program Managers and Project Managers; conducted hiring and performance management activities.

Project Manager, ACTAVIS

Innovated and delivered customized Document Management System framework. Rationalized 500 corporate policy / procedure documents resulting from the merger of Actavis, Inc. and Warner Chilcott plc; met aggressive scheduling demands with limited funding and resources; developed comprehensive tracking system, instituted scalable numbering convention, created weekly dashboard format, issued key communications, managed processing and delivery activities.

JOHNSON & JOHNSON, New Brunswick & Raritan, NJ 2009 – 2013

IT Finance Delivery / Process Manager 2011 – June 2013

Managed delivery of multi-million-dollar technology and software enhancements supporting Corporate Enterprise Financial platforms. Led roadmap initiatives targeted at the Enterprise Business Solutions Application Services (EBS AS) Portfolio.

Projects - achieved interdisciplinary, on-time / under-on budget delivery of IT Global Finance initiatives totaling over $14MM in support and $400,000 in project billings. Led EBS Portfolio Resource Management initiative ensuring critical resource availability over 30-60-90 day horizon;

Governance - improved data collection efficiencies by 15% through data quality and management initiatives across Finance, IT, Business, and Procurement. Conducted analytics and instituted enterprise data governance practices over multiple source systems (Demand Management, Product Costing Tool, Global Services Operations Tool, SOW and PMO trackers, and Clarity);

Analysis - drove end-to-end process/root cause analysis correcting $2mm variance on $13MM SOW;

Dashboards - generated monthly Executive Management ITGF & ITHR platform dashboards;

Documentation - led development, delivery and distribution of IT Financial Close Handbook providing comprehensive documentation of corporate financial processes. Managed and administrated SharePoint sites providing critical materials over multiple user populations;

Training - created training tools, instructional media, and documentation to ensure sustainability.

IT Shared Services Project Manager 2009 – 2011

Provided comprehensive project management services for I/T SS Global Program Management office. Assessed staffing requirements, collaborated with cross-functional / organizational resources, developed solution strategies, organized delivery structure, managed and monitored program progress, anticipated and resolved delivery issues, maintained project artifacts.

PA Workplace Transformation – $100-$150mm multi-site closure / major campus renovation / 1,200 person PA / NJ redeployment initiative. Infrastructure responsibilities included telephony, global network operations, fiber ring, data center, global connect, and print functions:

oFinancials – developed and successfully obtained IT CAR, EAC and PAR approvals. Facilitated Capital Transfer process for $10mm IT Infrastructure budget. Mobilized requisite vendor and internal resources meeting aggressive deadlines;

oData Center & Structured Cable Plant Remediation – Rationalized network servers and aligned network cabinets into compliance. Defined requirements, managed resourcing, scheduling, and delivery activities; cut planned installation hours by 40% (30/budget 18/actual);

oVendor Bid Awards – coordinated bidding process, managed response analysis, directed vendor presentations, and issued final bid awards for cable design, cable installation, and data center remediation bids.

Pharma Regional Sales Office Closure – garnered prestigious Encore Award for successful simultaneous closure of multiple sales office sites. Managed aggressive time schedules, overlapping site demands, and challenging internal / external / partner coordination efforts. Addressed unchartered processes and resolved multiple critical issues. Engaged new SDLC fast-track methodology.

VANTAGEPOINT CONSULTING, Flemington, NJ 2007 – 2009

Principal Consultant

Consulting Delivery Manager – Led enterprise-wide strategies and managed execution of key programs, projects, and initiatives. Interfaced with key stakeholders over varied levels of management. Simultaneously coordinated multiple projects over all phases of SDLC.

Integrating new SDLC methodologies, incorporated multi-year release strategy into newly developed IT Global Finance model. Developed / executed governance practices, organizational training initiatives, communication plans, and Change Management strategies;

Identified and implemented Change Management requirements. Standardized IT governance charter, operating structure, policies and procedures, and cross-functional resource requirements. Provided procedural guidance and coaching to ensure long-term sustainability;

Led Sarbanes-Oxley compliance analysis for as-is environment; assisted development of best practice recommendations, associated process flows, and future state transition plans;

Participated with elite team of consultants and internal SMEs to formulate global Source-to-Settle strategy. Utilized best practice concepts to define and tailor proposed high level process flows.

Account Manager – generated $1mm revenue (Jun–Dec ’08) through the identification, negotiation, and delivery of a diversified suite of consulting services.

Led formulation of IT Global Finance model, detailed business processes, roles / responsibilities, and key stakeholder touch points. Integrated pre-defined technologies;

Managed and delivered Change Management Program including strategy development, communications, impact assessment, socialization, knowledge transfer and integrated training. Instituted processes and supported implementation;

Developed high performance strategy through tailored best practice frameworks. Transcended cultural and organizational resistance; identified key initiatives, implementation plans, and resourcing needs along with associated roadmap.

PACESETTER MANAGEMENT CONSULTING GROUP, Princeton, NJ 2004 – 2007

Project Management Consultant / Account Lead

Provided comprehensive portfolio of management consulting services including IT development and delivery, process analysis, change management, and performance improvements. Managed client and consulting resources with outstanding results.

Coordinated local development, global integration, and delivery of SAP vendor module. Participated in design, development, testing, go-live and post go-live effort. Developed data cleansing criteria and instituted data governance practices to sustain ongoing data integrity.

Utilized ITIL standards to formulate baseline best practices, processes and associated IT workflows; Target processes included change management, disaster recovery, incident identification, service level delivery, and financial transactions.

WASHINGTON DIVISION URS CORPORATION (now AECOM), Princeton, NJ 2002 – 2004

RFP Proposal Manager and Marketing / Planning Specialist

Responsible for highly complex RFP responses, presentations, videos, varied marketing materials, and trade-show exhibits for this leading international engineering and construction firm.

Led creation of multi-volume, 20+ vendor team response and qualification package on successful $850mm NYC Homeland Security RFP. Developed and coordinated response process. Managed production staff including technical writers, graphic artists, reproduction team, and delivery personnel;

Improved information access capabilities through creation of innovative data repository. Conducted research for various industries within Infrastructure unit; developed marketing brochures, write-ups, newsletters and communications materials; coordinated videos and trade show productions.

ADDITIONAL EXPERIENCE

DENDRITE AMERICAS, Warren, NJ

-Account Manager, Pfizer US Salesforce

KPMG Consulting, Short Hills, NJ

-Manager, Operations Management Consulting Practice

-Senior Consultant, Operations Management Consulting Practice

JOHNSON & JOHNSON, Milltown / Somerville / Skillman, NJ

-Manufacturing Manager, Project Coordinator, Senior Industrial Engineer, Personal Products

-Senior Analyst, Corporate Planning Analyst, Ethicon

-Industrial Engineer, Special Projects Coordinator, Baby Products Company

EDUCATION

BS, Industrial Engineering (BSIE), Lehigh University, Bethlehem, PA

TECHNOLOGY SUMMARY

Certifications

Project Management - Certificate of Completion, Workforce Development @ RVCC

ITIL Foundation Certification

Coach / Consultant™ Certification in Appreciative Inquiry and Whole Systems IQ™

Applications

MS Project, Word, Excel, PowerPoint, SharePoint, Visio, box.com, Salesforce, Clarity, Clarizen, Zendesk

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