GEORGE E. JOHNSON

* **'s Avenue

Allenstown, NH *3275

ac0t3b@r.postjobfree.com

603-***-****

IT Administrator and Help Desk professional with longstanding experience providing on-site and remote technical support to enterprise business networks. Implements and maintains network hardware and software on servers, workstations, and other networked equipment. Communicates with internal and external customers to identify and facilitate all aspects of IT project lifecycles, including strategic planning, systems development, implementation, administration, and change management. Extensive expertise in Windows and Novell networks, with experience in managing the development and ongoing administration of IT architectures, including:

Managed an inventory control system that kept track of all the containers coming in and going out of Conley Terminal in Boston Harbor; managed all server and workstation equipment and provisioned services at two sites, ensuring 100% uptime of crucial systems.

Supported multiple large-scale rollouts of desktops to production environments; provided technical expertise to internal teams and vendor service providers responsible for system installation and maintenance.

TECHNICAL SKILLS

HARDWARE: HP/Dell/Gateway/Compaq PC Desktops, Laptops, Printers, Scanners, Laser Printers, Blade Servers, Tape Drives, RAID

OPERATING SYSTEMS: Windows NT/95/98/2000/XP/Vista/7, DOS

ADMINISTRATIVE SOFTWARE: Norton Ghost, McAfee Antivirus, Norton Antivirus, Microsoft Security Essentials

BUSINESS SOFTWARE: Microsoft Office Pro 2000/2003/2007, Microsoft Visio, AutoCAD

PROFESSIONAL EXPERIENCE

Pomeroy July 2015 to present

Regional Support Technician II

Manage assigned service zone to ensure service calls are completed within the Service Level Agreement while following company policy related to inventory management, service call management, safety initiatives, and others

Troubleshoot and repair failed IT hardware in retail store and/or office settings

Pick up shipped good service parts and drop off defective service parts on a timely basis

Provide exceptional customer service

Edit all aspects of web-based service tickets assigned to the service zone (includes providing in route and onsite statuses, comprehensive notes, resolution information, equipment information, and closure detail)

Inventory movement and accuracy

Safety

Compliance related training and follow through

Service call management

Maintain spare and parts inventory in van for multiple customer environment; record accurate usage of service parts as dictated by the service management system; Maintain constant adherence to inventory control practices and standards

Keep vehicle orderly, clean, and maintained in accordance with company and manufacturer recommended maintenance schedules

Abacus Service Corporation- Concord, NH May 2014-Jan 2015

Technical Support Specialist

Working on a Windows 7 deployment project at State of NH for Abacus.

Installation and setup of Windows 7, MS Office 2010, Outlook 2010.

Verifying network connections/network drives,

Installing and connecting devices (scanners, printers, etc), Imaging PCs

Deployment of Windows 7 and related software on new PCs and migration of Windows XP to 7

DOC's Computer Service, Allenstown, New Hampshire 2009 - 2014

IT Consultant/ Senior Field Service Technician

Provide electronics installation and repair services, delivering customer support on PCs, computer networks, video systems, DVD recorders, sound systems, and other home business and entertainment platforms.

Manage all aspects of business operations, including promotion, advertising, customer service, technical support, billing, and ongoing customer service.

Fielded technical service calls on hardware, software, and network platforms.

Performed remote administration of network devices, utilizing Webaccess to configure network hardware and software devices.

Ensured comprehensive policy and access management of workstation PCs and server networks, handling user account management and policy administration according to business requirements.

Analyzed computer software to detect and remove computer security risks, including malware and viruses.

Updated PC architectures by ensuring current configurations of operating systems and security software.

MASSPORT, Boston, Massachusetts 1994 - 2009

Senior Hardware Technical Support

Provided desktop and server hardware and software platforms, handling the administration of 3,000 user workstations and six Novell Netware domain servers and eight application servers.

Identified and resolved technical support issues, communicating with users and other support personnel to troubleshoot and repair all system issues.

Guided support technicians to foster good communication and cooperation of technical personnel responsible for network support services.

Developed excellent customer relations with internal business teams in order to cultivate a strong environment of comprehensive network support services.

Baystate Data Systems, Dedham, MA Oct 1990 to Aug 1994 Field Service Manager/Tech Support

Opened office in Dedham MA for Baystate Data Systems based in W. Springfield MA. Worked on Wang computer systems in competition with Wang Labs. Opened office in October 1990 with no customers and had revenue up to $1 million per year within 2 months. Did sales, sales support and Field service Tech Support. I was responsible for all activity in my office from soup to nuts very challenging but altogether enjoyable job.

Wang Labs, Boston MA. Jul 1983 to Sep 1990 Sr Field Service Engineer/Branch Tech Support

Worked in Downtown Boston area covering Downtown and backbay as Senior Field Service Engineer and Tech Support to the other Field Engineers. Specialized in large Wang super-mini VS systems. Focus on OS and hardware support on core system of larger customers in Boston area.

Northern Telecom Inc, Waltham, MA Sep 1978 to Jun 1983 Senior Field Service Engineer

Trouble shot and repaired RJE equipment made by Data 100 which was purchased by Northern Telecom.Covered New England as Senior Field Service Engineer and Tech Support on all Data 100 products including TCU, CDC Drum printers, Data Products Drum printers, Talley paper tape punches, Honeywell bull card punches, Bridge card readers and Wangco tape units. Repaired equipment on customer site at times requiring component level troubleshooting in the field.

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