PC Technician

David Frary

Troutman, NC. *****

Cell Phone: 704-***-****

Email: ******@*****.***

Objective: I'm looking for a technical position that can be filled by an A+ Certified Computer Technician with over 10 years of experience, offering benefits and room for growth.

Education:

High School Graduate at Elsinore High School in California.

Hands-on Computer Repair training at Temescal Canyon High School.

Majored in Computer Information Systems at San Jacinto College.

A+ Hardware and Software training classes at San Jacinto College.

Experience: I have 10+ years of knowledge and experience troubleshooting and repairing various hardware and software problems in Desktops and Laptops.

Accolades:

CompTIA

A+ Hardware and Software Certification

Product Certifications:

Dell, IBM, Sony Desktops and Laptops

Most Recent Employment History:

KForce Staffing/Sabic

Temp to hire.

Worked as all around PC Technician but primarily focused on deploying Win10 Machines to replace Win7 Machines within the Sabic company in Huntersville and remotely across the country.

Employed from 4/1/2016 – 5/12/2017

Reason for leaving: Contract expired

Location:

Huntersville, NC

KForce phone: 704-***-****

Position: PC Technician

Resolve tickets in the Remedy ticketing system that are assigned to me.

Backup Data and Migrate to new or upgraded PC.

Troubleshoot any issues that arise whenever assigned or during other assignments.

Keep track of all virtual paperwork and tickets that I am assigned.

Arrange and complete all shipping of used PCs to main distribution center.

Converged Services LLC

Temp to hire.

Worked as Help Desk/Dispatch IT supporting various clients around the City of Charlotte.

Employed from 11/2014 – 08/2015

Reason for leaving: Contract expired

Location:

Charlotte, NC

Converged Services Phone: 919-***-****

Position: Helpdesk/Dispatch IT Technician

Take incoming calls to Help Desk and address any issues presented.

Troubleshoot software and hardware issues over the phone.

Route tickets to appropriate support teams.

Reset passwords in Active Directory.

Travel to destinations within the Charlotte Metro area to install new computers.

Replace faulty hardware or software in the cage.

Carolinas Healthcare Systems IS Support Center

Ettain Group

Worked at Carolinas Healthcare Systems as a Tech Analyst

Employed from: 05/2013 – 11/2014

Reason for leaving: New opportunity to persue

Charlotte, NC

Ettain Phone: 704-***-****

Position: Support Center Technical Analyst

Escalate tickets that are needed directly for patient care at any given moment.

Answer up to 70 calls per day for any and all issues throughout Carolinas Healthcare Systems’ multitude of locations and users.

Troubleshoot many software and hardware issues with clients either over the phone or over remote connections using software such as Tivoli Desktop.

Troubleshoot many printer, scanner and pc issues via phone until all known methods are exhausted or an alternative route can be found to satisfy customer expectations.

Send a large number of tickets to software team dispatch as well as field service dispatch using custom CHS Support Center ticketing system throughout the day.

Use of Active Directory and many other programs to lookup client information.

Perform a large number of various types of password resets daily using several programs.

Follow-up on pending tickets and tickets that were submitted online or voicemail daily.

Riverside County DPSS IT

Employed from: 11/03/2011 – 05/02/2012

Reason for leaving: Expiration of Temporary position

Riverside, CA

Phone: 951-***-****

Position: IT User Support Technician II

Calling and setting appointments with customers before setting off to meet them on the field so as to insure greater opportunity to satisfy the request for help as needed.

Plan all daily activities using Remedy software to prepare service tickets.

Pick up and document relevant hardware as needed before meeting with the customer.

Relevant troubleshooting and repair of HP and Dell desktops and laptops which included backing up customer data to either backup server or local external hard drive as well as possibly reimaging the computer in question or simply correcting of problems inside of windows settings and configurations.

Troubleshooting and replacing of headsets, HP and Zebra printers, and other peripherals.

99PCRepair

Employed From: 06/2009 – 06/2011

Reason for leaving: In search of a better opportunity.

Lake Elsinore, CA

Phone: 951-***-****

Position: PC Repair Technician

Greet customers as they enter the front door and answer any questions they may ask.

Run the register and complete transactions as needed when customers pickup their PC.

Answer any phone calls and use customer service skills to satisfy the customers.

Walk customers, step-by-step, to get their system connected Remotely online

Connect Remotely through Remote Access software in order to troubleshoot and repair any problems within their operating systems which includes correcting any errors, virus removal, tuning up of system operation and boot times in order to restore complete functionality of systems. This whole process uses many built in as well as third party software tools to carefully address every issue as best suited for the customers needs.

QualxServ/Dell

Employed From: 09/2005 – 06/2009

Reason for Leaving: To cut down on travel in my personal vehicle.

Location: Riverside County, CA area

Phone: 800-***-****

Position: Onsite Computer Technician

Prepare for all daily activities by organizing and printing service tickets. Call customers, ask relevant questions about their service requests, and set appointments for arrival times within a 4 hour window to insure flexibility and customer satisfaction.

Prepare maps or GPS navigation to drive to distribution center to pickup needed hardware for relevant service calls, and then to customer locations in the proper time.

If the proper time cannot be met, call the customer and adapt to customer needs. Arrive at customer locations, greet customers and ask all relevant questions to insure that the customer’s needs are met, considering that the technical support they received by phone from the manufacturer may still have missed important details.

Troubleshoot and Repair any software or hardware problems from the service ticket, which can include Windows or Driver issues, virus infections, hardware issues such as motherboards, hard drives, cables, plastic buttons, case covers, speakers, CD drives etc.

Verify that all issues have been resolved from the service ticket. If the call cannot be closed because more work is needed, call the Manufacturer and inform them of the situation. Inform the customer of all work done, and close the tickets.

References Available upon request.

Contact this candidate