Customer Service Administrative Assistant

JANNA V. ALBORNOZ West Palm Beach, FL *****

Phone: 561-***-**** *********@*****.**

ADMINISTRATIVE ASSISTANT, with 5+ years of experience in retail business, recruit, customer service, and health care area.

ABILITIES AND SKILLS

Bilingual, English & Spanish

Customer Services

Recruiting and Training

Inventory Maintenance

Leadership and Supervision

Microsoft Word, Excel

Quality Assurance & Control

Cash Handling

Office Supply Management

EMPLOYMENT HISTORY

QA Inspector, WINN DIXIE, Miami, FL 2016-2017

Conduct tests to determine quality of raw materials, bulk intermediate and finished products

Compiled numerical or statistical data and data-entry function

Completed and mails documents; Maintained and prepare records, reports, or files

Prepared daily report and ejected product when applicable

Service Associate Winn Dixie Store 309, West Palm Beach, FL 2015-2016

Greeted customers and answered questions and provide information about store policies

Prepared banking transactions, and daily report when applicable

Ordered and inventory office supplies

Scanned or register customers' purchases; processed returns and exchanges of merchandise

Counted money in the register at the beginning and end of each shift

Office Administrator, GL STAFFING SVC INC, Margate, FL 2015-2015

Provided customer service (answered, inquiries, and resolve complaints)

Compiled numerical or statistical data; Completed and mailed documents

Recruited, Interviewed check E-verify, updates and maintained I-9 forms, and handled unemployment claims

Maintained and prepare records, reports, or files. Prepared daily report when applicable

Completed work schedules and arranges appointments

Coordinated staff or activities in clerical support setting

Ordered and inventory office supplies

CNA, HOSPICE OF PALM BEACH COUNTY, West Palm Beach, FL 2014-2015

Helped provide basic care for patients in hospitals and residents of long-term care facilities

Measured patients' vital signs, such as blood pressure and temperature.

Cleaned equipment and facilities, change linens

Reported any problems and changes in patient condition to hospice nurse

Service Lead, WINN DIXIE STORE 375, West Palm Beach, FL 2013-2014

Guest Services Lead, Winn Dixie Store 221, West Palm Beach, FL 2012-2013

Collected, counts, and disburses money, completes banking transactions

Prepared daily reports; Ordered and inventory office supplies

Scanned customers' purchases and accepted payments from customers and give change and receipts.

Processed returns and exchanges of merchandise

Program Assistant, ALZHEIMER COMMUNITY CARE, Greenacres, FL 2011-2012

Provided help and support to meet the needs of the patients in the Specialized Alzheimer's Day Center (SADC) under the direct supervision of the Program Manager.

Offered input and playing an instrumental role in the development of the activities program

Provided hands-on assistance in the implementation of the activities program on a daily basis

JANNA V. ALBORNOZ Phone: 561-***-**** *********@*****.**

ADDITIONAL EMPLOYMENT

CNA, HOSPICE OF PALM BEACH COUNTY, Boca Raton, FL 2010-2011

Clerical Volunteer, HOSPICE OF PALM BEACH COUNTY, West Palm Beach, FL 2010-2010

Cashier/ Customer Service, HARDWARE EPA S.A, Maracaibo, Venezuela 2003-2007

EDUCATION AND TRAINING

Medvance Institute FL, Vocational School Certificate- Medical Office Administrator

Academy for Practical Nursing and Health- Vocational School Certificate- Certified Nursing Assistants

Inst Univ. of Tech. Juan P. Perez. Maracaibo- Maracaibo, VE- Associate's Degree- Business Administration

OCCUPATIONAL LICENSES & CERTIFICATES

CNA & HHA- Academy for Practical Nursing and Heal

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