*/*

MR. Paul Jarib Guardado

**** * ****** **

Ridgefield, WA 98642 US

Mobile: 360-***-****

Email: ac0sua@r.postjobfree.com

Work Experience:

DOIM Camp Murray

* ******* *****

Building 8

Camp Murray, WA 98430 United States

02/2017 Present

Hours per week: 40

Series: 2210 Pay Plan: GS Grade: GS 9

SysAdmin (This is a federal job)

Duties, Accomplishments and Related Skills:

Serve as a technical focal point for the installation and configuration of hardware and software on personal computers. Implement state policy relating to systems storage requirements. Overall administration of individual user account cleanup and computer account cleanup. I currently have a Security Plus certification,and I have been trained in ICND 1 and Windows 10 which have helped in the understanding of my daily responsibilities. Supervisor: David Marty 253-***-****)

Okay to contact this Supervisor: Yes

176th EN CO National Guard

1501 Avenue D

Snohomish, WA 98290 United States

05/2015 Present

Hours per week: 25

IMO

Duties, Accomplishments and Related Skills:

As an IMO my responsibilities were to be the 6 shop for my unit. The bulk of the time in which I used my skills and experience to fulfill the need of the unit was during our pre deployment in 2015 2016. During this time I was I assisted in the creation of accounts and the imaging and maintaining of new computers that were given to the unit for the deployment. Also, while deployed I assisted in helping junior Soldiers in filling the role as IMO's in their respective Platoons. I helped with any day to day operations as well as assisting HQ to complete there I.T tasks like creating accounts at new locations while deployed, accessing files and programs, and also running CAT6 to office space in order to have operational offices for our leadership. Supervisor: Kyle Wilson 509-***-****)

Okay to contact this Supervisor: Yes

DOIM

Building 8

Camp Murray, WA 98430 United States

05/2015 02/2016

Hours per week: 40

Series: 2210 Pay Plan: GS Grade: GS 9

Help Desk Technician (This is a federal job)

Duties, Accomplishments and Related Skills:

• Knowledgeable in variety of operating systems Windows XP, Windows Vista, Windows 7 and Windows 10.

• Contacting customers in order to define problem areas and gather information in order to analyze and communicate conclusions to higher tier support.

• Used troubleshooting and analyzing data to resolve operating problems.

• Performed planning and delivery of a full range of information technology customer support services for computer systems installed in WAARNG along with the customer’s automation needs.

• Led team members assigned to more than one location in Iraq

• Educated customers on best practices for storage management for their emails and personal files on computer, assigned needed resources to a customer and file management techniques

• Managed and processed documentation for account creation.

• Managed troubleshooting network problems for users, monitored network performance and installed network software fixes and upgrades.

• Educated customers on best practices of utilizing their Basic FTM computer to prevent problem recurrences.

• Assisted more experienced specialists in resolving very complex problems in Service Desk.

• Served as the subject matter expert for the installation, configuration, and troubleshooting of hardware/software on issued computers.

• Served as the subject matter expert of overall system software, hardware and networking in recognizing interrelationships within area of responsibility in order to report, respond and resolve the complex customer requests.

• Utilized customer service and support principles and methods in order to deliver wide range of customer support services to all WAARNG.

• Applied system administration methods and procedures to install updates, schedule maintenance down time such that it minimizes impact on the users.

• Applied systems administration and performance monitoring methods and procedures to schedule, monitor and verify the integrity of systems installation, backup and data recovery.

• Applied systems security principles and procedures along with analytical reasoning sufficient to correct security vulnerabilities quickly and efficiently.

• Installed, configured, upgraded and ran troubleshooting for hardware and software components for all WAARNG.

• Monitored and troubleshot system software, hardware and network to locate and resolve interrelationship issues or assigned tickets to appropriate technician for resolution.

• Monitored and troubleshot network configuration, computer equipment and system software to determine source of failure.

• Utilized a variety of network analysis tools and knowledge to determine source of failures.

• Great knowledge of and skill in using system software, IT security principles and functional application software used throughout the state.

• Utilized in depth knowledge of the relationships between hardware, software and network infrastructure to analyze and resolve problems.

• Great knowledge of WA Army National Guard’s hardware, software and network infrastructure along with an understanding of the relationship between those systems.

• Utilized SOP in order to document problems analysis and resolutions in order to maintain records of activities.

• Trained new staff and advised for planning, user assistance/training and evaluation services and functions within each specialty area.

• Performed security management in accordance with National Guard Bureau (NGB) and Washington Army National Guard (WANG) regulations and policies.

• Utilized sophisticated diagnostic software and test equipment and devices necessary to identify, isolate and correct system faults as part of daily tasks.

• Experience in trouble shooting and fixing Network and Non Network printers.

• Kept accountability of sensitive items.

2/2

• First Responder for customers’ technical needs through means of communication via in person, over the phone, and email correspondence.

• Responsible for the input, process, and close out of work orders.

• Initiated problem solving steps to resolve issues, fix systems, and document the process.

• Worked closely with change management board through the change control process, test implementation, and documented any approved changes.

• Installed and tested baseline images on multiple models of computers. Performed computer systems backup and data recovery. Supervisor: Michael Olmstead (253-***-****)

Okay to contact this Supervisor: Yes

DirecTV

910 NE Tenney Rd #127

Vancouver, WA 98685 United States

04/2005 10/2015

Hours per week: 50

Lead Technician

Duties, Accomplishments and Related Skills:

During my ten years working for DirecTV I filled many roles. The main time spent however was as a technician. While a technician I:

Installed satellites and latest DirecTV system.

Installed internet service and connected printers, computers, and anything considered under the IoT (Internet of things) umbrella to fulfill customers needs for their home audio and network.

I was a lead service call technician which meant that I would go out on calls that were unable to be handled by Tier 1 or Tier 2 technicians, I was a Tier 3 service technician. This included troubleshooting network problems with customers routers, computers, and how they were connected with their television system.

I was part of a small group of technicians that was qualified to install DirecTV systems in commercial buildings due to the complexity of the installations.

I was also trained in installing residential Satellite service, Wild Blue. This work dealt with installing internet for residential homes and connecting the modem to customers computers and network devices.

In my time at DirecTV I was a lead for a small group of technicians, the skills that I was able to develop with this responsibility have greatly helped me in my personal and professional life. I was named the Technician of the month several months and won other awards for my ability to install systems that would not break or have issues during our thresholds of 30,60, and 90 days. I also won awards for my ability to connect DirecTV systems to either internet or telephone lines in order to have the customers get the most updated information. Supervisor: Jim Joyner 360-***-****)

Okay to contact this Supervisor: Yes

Certifications:

Security+ CE October 15 2016

Currently hold Security Clearance

References:

Name Employer Title Phone

David Marty Directorate of Information Management SysADM Supervisor 253-***-**** Michael Olmstead Directorate of Information Management Help Desk Manager 253-***-**** Aleks Popov Directorate of Information Management Help Desk Supervisor 253-***-**** Joe Tadema Directv Directv Lead Technician 360-***-**** Kyle Wilson Washington National Guard 176th EN CO OPS NCO 509-***-****

Contact this candidate