Raman Grewal

* ******** ********, ********, ******* L6P 4E7

Phone: 647-***-****, Email: ac0stf@r.postjobfree.com OBJECTIVE

To acquire experience where I can apply my expertise in a professional environment, gain further knowledge, further refine my skills and abilities and help me with my future goals in my professional career.

HIGHLIGHT OF QUALIFICATIONS

• Ability to work well independently, and as part of a team to meet targets.

• Exceptional organization and time management skills – able to effectively balance supporting staff as well as customers, while fulfilling my daily administrative duties

• Dependable and reliable- able to commit and meet deadlines for work as well as when dealing with clients

• Keen and inquisitive learner – constantly learning and taking on new responsibilities to understand various job roles and their importance

• Proficient knowledge of project management including setting up a project, executing it and completing it on time

• Exceptional listener and communicator who effectively conveys information verbally and in writing

• Outside-the-box thinker – have the initiative and confidence to analyze and solve problems creatively

• Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes

• Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects

• Multi-directional communication – outstanding listening skills, significant oral and written skills

• Experience in working with EHRs and EMRs

• Competent in Microsoft Project, Word, Excel, PowerPoint and Visio

• Multilingual- Punjabi: verbal

EDUCATION

Certificate in Project Management Sept 2015-Current University of Toronto, Mississauga, Ontario

Masters of Science in eHealth Sept 2014-May 2016

McMaster University, Hamilton, Ontario

Bachelors of Science Sept 2008- May 2013

University of Toronto, Mississauga Ontario

WORK EXPERIENCE

Junior Implementation Coordinator May 2016-Current Xerox Canada, Mississauga, Ontario

• Responsible for implementing numerous projects worth over a hundred thousand dollars

• Handle numerous phone calls and conference on a daily basis

• Define the project objective and lay out a schedule for tasks to ensure the objectives are met and the project succeeds

• Provide support to the project lead in meeting crisis situations and finding solution to the technical and non technical problems

• Perform supervisory and controlling functions to make sure the project is on track and meeting standards

• Maintain strong relationships with management, staff and clients Logistics Coordinator May 2015-April 2016

MN Carrier LTD, Kleinburg, Ontario

• Interact with clients and maintained excellent business relationships with clients

• Develop annual business plans with company executives

• Introduce a new logistics software program that increased efficiency in logistical work by 30 percent.

• Handle numerous phone calls on a daily basis

• Identify and introduced new business opportunities

• Generate sales reports for business clients

• Attend meetings with potential clients and informed them on potential business opportunities and services provided

• Maintain strong relationships with management, staff and clients Customer Service Representative Jun 2014-Feb 2016

TD Canada Trust, Brampton, Ontario

• Provide customer service to customers in a friendly and courteous manner at all times

• Meet daily banking needs of customers, answering or referring their financial questions to the appropriate individuals

• Maintain and balance a daily cash drawer, adhering to limits and rules applied by the bank

• Inform and suggest new banking products to customers

• Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions

• Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquires and solving their problems to grant them maximum satisfaction

• Performed financial and marketing transactions

• Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay VOLUNTEER EXPERIENCE

Team Member Sept 2016-Apr 2016

Health Service Management Association

McMaster University, Hamilton, Ontario

• Planned fundraisers and guest speaking events from the healthcare industry

• Prepared round-table discussions with key members about healthcare issues

• Organized many health-related community service efforts. Volunteer April 2008- Dec 2010

Emergency Department

Brampton Civic Hospital, Brampton, Ontario

• Interacted and guided patients to correct departments for treatments

• Assisted families of patients to rooms and departments

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