Assistant Administrative

VANESSA MERCADO

Norfolk, VA ***** ● 646-***-**** ● *******************@*****.***

Dedicated and technically skilled business professional with a versatile administrative support skillset developed through experience as an office clerk, administrative assistant, secretary, and receptionist.

Experience

Amerigroup Norfolk, VA

January 2017 to Present

HEDIS Health Service Associate

Request records from providers for HEDIS 2017 project

Use Macess, Excel and QSHR software

Keep very detailed and organized notes of correspondence between myself and providers and staff.

Track and delegate work to 9 field team- members.

Train/Coaching with team- members.

Generate daily and weekly productivity reports.

Meet extremely tight deadlines and department goals.

Scan all incoming records into system.

Organize and maintain RightFax

Manage CIOX-HEDIS Online System

Amerigroup Norfolk, VA

May 2016 to June 2016

Credential Specialist

Handled re-credentialing for NJ and MD facilities.

Used Cactus and Facets software to re-credential and update information into system for further review by state Medical Board.

Kept very detailed and organized notes of correspondence between myself and facility.

Maintained relationships via email phone and fax.

Generated daily and weekly status reports. Meet tight daily, weekly and monthly deadlines and department goals.

Value Options Chesapeake, VA

June 2015 To May 2016

Provider Relations Specialist/ /Auditor and Credential

Organized, created and maintained detailed spreadsheets of providers in new and current network.

Managed relationships between providers and Value Options/Beacon Health Options

Organized and recorded daily notes of provider needs and complaints.

Assisted in government campaign for a new program to be added to service.

Duties included, reaching out to providers via email, phone and fax.

Created and maintained daily, weekly and monthly records of providers enrolling and interested.

Responsible for training all incoming providers to the team.

Developed training manual and FAQ binder for section.

Conducted audits on previously credentialed files via Access and Network Connect

Credentialed initial and re-cred applications via Network Connect

Day & Zimmerman Norfolk, VA

January 2015 to June 2015

Security/Background Investigator

Assisted in the hiring process of potential applicants for federal nuclear plants.

Investigated accuracy of applicant’s application for security clearance.

Used employment verifications, education verification, personal reference interviews, and criminal/credit history to check if applicant is a qualifying candidate for employment and security clearance.

After collecting all background investigation information, created very detailed report of findings. Used in house software system to create investigation reports.

Virgo Girl Media New Rochelle, NY

June 2013 to October 2014

Personal/Executive Assistant to President Missy Salick

Handle all travel arrangements for clients and president. Also did calendar management.

Handled AP and AR for 15- 20 contractors and 7-8 employees

Responsible for scheduling appointments and preparing meeting rooms.

Assisted in getting proper permits and legal paperwork expedited for film or still shoots.

Ran all personal errands (i.e., driving to business meetings, bank drop offs, picking up cleaners)

Handle all day-to-day administrative duties given by the President and VP.

Create marketing PowerPoint presentations/excel spreadsheets upon request.

Assisted in film and photography editing of projects

Stepped in when needed as a creative director and took lead on creative direction.

The Academy of Art University, San Francisco, CA

August 2009 to May 2011

Office Assistant/Gallery Assistant (Work Study)

Assisted students with all inquiries, maintained, filed, and collected all attendance roster sheets, answered questions and directed current and potential students as well as visitors to the correct person or department.

Assisted with Accounts Payable and Accounts receivable.

Created a top notch filing system that reorganized the entire office and will be used throughout other departments. Prepared flyers and other marketing brochures/materials for upcoming events and notifications for students.

Worked closely with the Directors of Motion Picture Department as well as instructors in day-to-day operations and assignments.

Acted as the administrative point of contact for the students and executives of the school.

Handled international and domestic travel arrangements for Directors/and Professors of The Motion Picture Television Department.

Created and kept a detailed spreadsheet of all instructors’ semester budgets, schedule and travel.

Greeted guest and answered any questions regarding instillations. Assisted in purchasing of artwork.

Installed artwork and art exhibits in satellite locations

Organized and kept an up to date inventory of supplies and art work.

Education

Academy Of Art University – School of Motion Picture and Television

September 2009 – August 2015

Key Skills

Microsoft Office (Word, PowerPoint, Excel and Outlook), IWork’s (Pages, Numbers, and Keynote), Oracle, Network Connect, Facets, Cactus, Macess, CIOX-HEDIS, QSHR, Citrix, Kronos, and SharePoint.

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