SASHA J. WALKER

*** ***** **** **. ******, AR ***56 ac0ss6@r.postjobfree.com 479-***-****

SUMMARY OF QUALIFICATIONS

Reputation for creating and cultivating an exceptional customer experience with honesty, dedication, and enthusiasm.

Skilled in accurately completing research and record keeping activities in fast-paced settings.

Accomplished in quickly learning new computer programs and systems.

Known for tactfully handling time-sensitive, confidential matters; experienced interfacing at all levels to include customers, peers, and management.

Diplomatic leader skilled at facilitating dialogue that ultimately results in positive outcomes for all stakeholders.

PROFESSIONAL EXPERIENCE

ACCOUNT SERVICES REPRESENTATIVE CAMPBELL SOUP July 2014-Feb.2015

TRANSPLACE LOGISTICS Lowell, AR

Establish and maintain effective relationships with carriers contracted to the account

Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, and delivery

Update load status in system, e.g. loaded, pick-up, delivery, empty, etc.

Identify and update status on which carrier missed pick-up or delivery; provide sufficient comments for communication to customer

Notify shipper and/or receiver of load status and reschedule pick-up/delivery appointments when necessary

COORDINATOR RESEARCH MERCHANDISE PAYABLES Jan 2010–July 2014

WAL-MART STORES, INC., Apr 2011–July 2014 Bentonville, AR

Wal-Mart operates more than 10,300 stores in 27 countries around the world. Including 380 Canada stores.

Process invoices; file claims; research supplier disputes; review invoices, receiving, and other supporting documentation; identify and reconcile shipment discrepancies; make internal adjustments using financial systems; and compile deductions against supplier accounts.

Resolve payback and denial disputes to minimize supplier deducted claims by researching, reviewing, and determining claim deduction root causes.

Negotiate payment disputes with suppliers and facilitate supplier and training meetings with internal and external customers to reduce claims deductions.

COMPUTER TECHNICIAN II, Jan 2010–Apr 2011

Conferred with users and conducted computer diagnostics to investigate and resolve problems or to provide technical assistance and support while monitoring wait and call times to achieve performance standards.

Inaugurated equipment for employee use, ensuring proper installation of cables, operating systems, and appropriate software.

Answered inquiries regarding computer software and hardware operations to resolve problems.

ASSISTANT TEACHER Aug 2006–Sep 2009

HELEN WALTON CHILDREN ENRICHMENT CENTER Bentonville, AR

Provides quality care and education to children six weeks of age through pre-kindergarten in a non-profit early childhood setting.

Oversaw and facilitated various child care functions including preparing lessons, meal planning, and creating a fun, safe, stimulating, and nurturing environment.

Creative thinking and other strategic classroom management skills to compensate for downtime.

Initiated age-appropriate activities to stimulate growth of mental and physical development as well as interacted with school teachers, read books, and oversee other childcare responsibilities as assigned.

TEACHER Nov 2005–Aug 2006

MY OTHER MOTHER DAYCARE Rogers, AR

Duly licensed by the Department of Human Services and the State of Arkansas to serve infants, toddlers, pre-schools, and pre-kindergarten students.

Established rapport and classroom structure to ensure classroom ran in an orderly manner.

Created safe and nurturing environment for children to encourage social, emotional, physical, and intellectual development.

Designed and established daily activities and lessons to address the children's academic, intellectual and social needs.

Developed and introduced appropriate discipline strategies to support daily routine.

EDUCATION AND TECHNICAL SKILLS

BUSINESS MANAGEMENT ESSENTIALS CERTIFICATE 2013

PENN FOSTER CAREER SCHOOL

CERTIFIED NURSING ASSISTANT LICENSE 2005

HEALTH CAREERS TRAINING CENTER Lowell, AR

SPECIALIZED COURSEWORK AND TECHNICAL SKILLS

Proficient in Remedy, Reflections, Remote 5, HOST, Retail Link, Teamwork’s, Web Forms, SAP, Document Direct, Microsoft Office, QMF, SharePoint and TMS.

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