Wayne Swanson... DRIVER OF GROWTH THROUGH LEADERSHIP, INSIGHT AND INNOVATION

Cell: 661-***-**** Email: ac0srk@r.postjobfree.com Wayne Swanson... DRIVER OF GROWTH THROUGH LEADERSHIP, INSIGHT AND INNOVATION Cell: 661-***-**** Email: ac0srk@r.postjobfree.com Linked In: https://www.linkedin.com/in/wayne-swanson-5054327/ Insightful Business and Sales Leader who delivered multi-million-dollar organic growth to large and small corporation. Accomplished at recruiting and building teams that deliver results and building and activating a plan. Possess a natural ability to coach, influence and build collaboration. I have delivered results at every level of responsibility. Seeking to apply proven leadership ability to drive revenue growth and achieve Company’s goals. Demonstrated success in...

• Nationwide Expansion: Accomplished expansion to 48 states and the District of Columbia for CIBA Insurance Services appointing over 1,250 distribution points above base of 158.

• Organic Growth: Delivered multi-million dollar growth to Farmers Insurance Group, Countrywide Insurance Group and CIBA Insurance Services.

1. Increased sales by $29 million from non-producing distribution points and increased sales in the internal wholesale brokerage by $9.9 million at Farmers Insurance Group. 2. Achieved all-time monthly sales record of $2.6 million for Countrywide Insurance Group call center within four months of start date.

3. Expanded market penetration of CIBA Insurance Services; growing annual revenue from approximately $42 million to over $121 million (288.1%) during first 5 years with CIBA.

• Start Up: Achieved successful testing of the Countrywide Insurance Group Field Agent program for Countrywide Insurance Group which increased cross-sales 187.5% (8% to 15%) in test branches; resulting in conversion to top corporate strategic initiative and building of the Field Agent program.

• Turn Around of Underperforming Business Unit: Revitalized the results of a deteriorating sales division for Farmers Insurance Group; establishing 73 new sales distribution points, increased all business lines sales by 122% within first year and, developed $5.3 million in profit from a business line that was losing $8.2 million.

• Cost Control: Contributed additional operating profit of over $3.8 million at Farmers Insurance Group through combination of effective expense management and increased revenue generation; exceeding business operating profit goal by 103.7%, generating $107.2 million in profit. Capabilities that Drive Business Results

• Business Development

• Customer Relationships

• Policy/Standard Setting

• Operations Management

• P&L Management

• Collaboration

• Goal Setting

• Leadership

• Coaching

• Analysis

• Public Speaking

• Strategic Planning

• Tactical Planning

• Plan Execution

• Team Building

Delivering Results at Every Level of Responsibility Wayne Swanson... DRIVER OF GROWTH THROUGH LEADERSHIP, INSIGHT AND INNOVATION Cell: 661-***-**** Email: ac0srk@r.postjobfree.com Current

Summit Claim Services, Inc. Simi Valley, CA – 2016/current Independent claim adjusting firm.

Business Development, Recruiting and Carrier Liaison Selected successes not already mentioned -

• Developed 4 additional carrier clients.

• Added 6 states to the territory of service to existing client carrier.

• Identified and placed additional 27 independent adjusters on roster. Previous

CIBA Insurance Services, Glendale, CA – 2008/2016

Program Manager for a national, industry leading commercial real estate insurance program. Chief Operating Officer

Brought on board as National Sales Manager to build the sales team and expand distribution points across the nation. Subsequently promoted to Vice President, National Sales and ultimately to Chief Operating Officer; serving also as Compliance Officer. Selected successes not already mentioned -

• Set policy to protect corporation where none existed. 1. Automated compliance with the Nonadmitted and Reinsurance Reform Act (NRRA) for release of price quotes and payment of surplus lines tax. 2. Instituted Enterprise Risk Assessment to manage risk exposure across all divisions. 3. Established written processes for compliance, IT and accounting.

• Reduced overhead expenses through reduction in staffing of five clerical positions following automation of the property inspection assignment and reporting process.

• Reduced travel expenses 40% by implementing travel and entertainment expense guidelines, while maintaining standards of employee travel.

Countrywide Insurance Group, Irvine, CA – 2006/2008 Subsidiary of Countrywide Financial Corporation; providing personal and business insurance products. First Vice President, National Sales Support & Leadership Development Brought on board as First Vice President, National Production Manager to oversee the insurance call centers and to develop the Field Agent Program presented during my hiring interviews. With implementation of the Field Agent Program, was assigned to provide subject matter expertise as a consultant to the sales support team for developing sales effectiveness. Selected successes not already mentioned -

• Delivered developmental processes that improved the effectiveness of the sales division. 1. Provided progressive sales leadership development program to advance leadership skills of front line sales agent to Territory Vice President. 2. Presented strategic workout sessions for National Sales Conference to aid in development of executable plans and establishing accountability for District Vice Presidents. 3. Implemented the District Progress Review and Sales Agent Progress Review processes to evaluate goal accomplishment, effective sales management and to share sound practices in a rapid growth environment.

• Achieved call center all-time monthly sales record of $2.6 million within four months of start date as First Vice President, National Production Manager, or 182% over the baseline of $1.4 million; Wayne Swanson... DRIVER OF GROWTH THROUGH LEADERSHIP, INSIGHT AND INNOVATION Cell: 661-***-**** Email: ac0srk@r.postjobfree.com sustaining increased monthly sales levels at average of 123.9% over baseline in following months.

• Exceeded 2007 sales goal by 113.9% - average agent production: 360 policies, $336,000 annual premium.

Farmers Insurance Group, Los Angeles, CA – 1990/2006 The nation’s third-largest Personal Lines Property and Casualty insurance group; providing home, auto, business, life and financial services to more than 10 million households. National Director, Commercial Marketing and Sales

Started as a Personal Lines Underwriter; promoting quickly when my management skills and achievements were recognized by top management; earning the Management Excellence award; resulting in various promotions, as well as participating in multiple special projects in the Home Office. Selected successes not already mentioned -

• Achieved all-time record sales year in 2004 by increasing product sales 106% over 2003, generating over $317 million in revenue for a 117% increase over 2003.

• Achieved record product sales for the second consecutive year in 2005 by increasing product sales 111% over 2004, generating $295.6 million in revenue.

• Delivered successful competitive national sales promotion to stimulate first quarter fast start on annual sales goal. Achieved 118% lift in product sales, generating an additional $1.7 million in revenue over prior year during first quarter.

• Delivered results as Executive Director, State Operations, responsible for all business results, in all product lines and business operations for 10 states. 1. Exceeded recruiting goal by 114.5%, establishing 237 new sales distribution points. 2. Exceeded new sales distribution point's success ratio by 112.9%, hitting success on 84.7% of new agents.

3. Achieved profitability with a 97.6% all lines combined ratio.

• Delivered initial concept as an Internal Marketing Consultant and initial project lead for the creation of the University of Farmers, now an award winning corporate university, along with curriculum for the new agent training program which ultimately improved the corporate new agent success ratio from 39% to 81% after first full year.

• Accelerated recruiting of captive distribution system by implementing strategic changes identified as a team member assigned to a special project working with McKinsey & Company consultants. Exceeded corporate new agent recruiting goal in first year of implementation, improving from 66% of goal in year prior to implementation of changes.

• Improved customer experience as an Underwriting Supervisor, cutting service response time from 8 days to "day-in/day-out" by reducing backlog of work without incurring any overtime expense; enabling expense reductions from realized efficiencies.

• Corrected conflict between policy language and allowable written coverage as an Underwriting Supervisor, adding over $993,000.00 in additional annual premium.

• Revitalized a deteriorating District of agents as District Manager pro-tem while continuing my role as an Underwriting Supervisor; restoring positive morale and motivating the team of 17 agents to produce 57 life applications in 1 month nearly equaling the 59 life applications produced in total during the previous five months; setting the stage for ease of transition in for the new District Manager.

• Created new underwriting concept, the “Portfolio Underwriter”, while an Underwriting Supervisor to put additional focus on improving bottom-line results. Position was implemented company-wide, significantly contributing to Company's efforts to improve profitability. Improved results from a 113% combined loss ratio to 93.6% combined.

EDUCATION

Wayne Swanson... DRIVER OF GROWTH THROUGH LEADERSHIP, INSIGHT AND INNOVATION Cell: 661-***-**** Email: ac0srk@r.postjobfree.com Bachelor of Science (BS) in Business Management, 3.73 GPA, Columbia Christian College Designations Professional Licenses

CPCU P&C and Surplus Lines Licensed

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