Management Manager Director
Resume:
John S. Heck
ac0sqb@r.postjobfree.com
Information Technology Executive Management
Hands-on IT leader with 20+ years of experience achieving consensus and maintaining long-term, mutually-beneficial business relationships. Experienced team builder who advocates for total quality. Strong background directing operations and creating and executing innovative solutions. Well-versed in training and professional development for large organizations. Areas of expertise include HR, supply chain management, bidding and contract negotiations, sales and marketing, and corporate communication and reporting.
Core Strengths
Strategic Planning & Execution
Process Development
Budget & Finance
Vendor Management
Staff Development & Training
Systems Development & Implementation
Project Management
Database Design
Data Warehousing
Cost & Risk Reduction
Client Relations
Technical Skills
Windows OS
Office and Office 365
MS Project
SQL Server
SQL Server Report Services
Crystal Reports
SQL Server Integration Services
MS Server Management Studio
Microsoft CRM
SharePoint 2013 Online
Redgate SQL Tools
Clarion TopSpeed
Dreamweaver
Microsoft Visual Basic
Microsoft C#
.NET Framework
HTML
MS SQL Server Certified
Career Summary & Milestones
PET SUPPLIES PLUS; Livonia, MI 2010 - Present
IT Management / Director of Hosting Services (POS) Database Administrator SharePoint Administrator
Provide insightful, proactive technical leadership managing key IT functions in support of this $500M retail company with 350+ corporate and franchise locations. Collaborate closely with senior management and across departments to identify needs and to formulate effective solutions that meet or exceed business goals. Focus on continuous improvement to help lower costs and improve results.
Manage implementation of the corporate intranet site. Implement and manage the POS (Point of Sale) data across the enterprise, streamlining IT operations to provide management the ability to make informed business decisions, lower costs, and maintain a competitive edge. Lead efforts in table design and data capture functions, and create reports and dashboards for both store-level and corporate use for tracking sales, consumables, supplies, inventory, service, and other categories.
Spearheaded the creation of corporate SharePoint 2013 Online site. Used 3rd party template to enhance the overall site.
Collaborated with PSP employees and consultants to design, develop, and implement the corporate Intranet site.
Continue to develop and expand the site as well as working on document management aspects of the site, including taxonomy and document migration.
Developed Group and Team Sites using Office 365, including Department sites that share general information with all departments and documents specifically for each department.
Automated loading of daily transactional data for enhanced workflow. Reduced loading from 20 to under 2 hours.
Simplified and increased the value of reports using Crystal Reporting Services, Crystal Server, and SSRS.
Designed and developed a data warehouse for merchandising, individual store location and distribution/warehousing business planning.
Developed an email capture program resulting in an increased capture rate for Preferred Pet Club Members of 75%. Each email captured results in an increase of $50.00 spend.
John S. Heck – Page 2
248-***-**** ac0sqb@r.postjobfree.com
JAWOOD BUSINESS PROCESS SOLUTION; Bingham Farms, MI 2000-2010
Director of IT Facilities Management (2005 – 2010) - Manager of Information Systems (2000 – 2005)
Promoted to direct all corporate IT operations and technology infrastructure for this firm focused on the healthcare payer business sector. Collaborated with the owner and key personnel to assess both current and future requirements. Spearheaded cost-effective strategic planning, directed all technology implementations and system enhancements, and managed risk, IT security, procurement, application and web development.
Hired and oversaw contractors and consultants to lower costs for special projects Managed IT team, vendors and IT budget.
Planned and managed the creation and implementation of new systems that enhanced workplace productivity and efficiencies. Systems included employee tracking, payroll, reporting dashboards, databases and invoicing. Negotiated and secured significant cost savings from approved vendors.
Implemented EDI between clients and Jawood systems to cut down amount of errors and increase effiecency.
Implemented and managed Microsoft SharePoint 2007/MOSS site. Used 3rd party templates to enhance the look and feel of the site. Set up complete document management system including complete resume tracking. Integrated in-house SQL database for easy access to information.
Implemented and managed Microsoft CRM and SharePoint Services improving user accuracy and reliability. Streamlined information for use as a source of truth for corporate contracts, contracts, RFPs and employee handbooks.
Introduced best practices and managed technology upgrades that consistently exceeded expectations.
Successfully directed corporate office relocation, working across the entire corporation. Gained consensus and cooperation, designed and oversaw workspace layout and features, negotiated with service providers, and supervised physical move. Effort completed within three days and with minimal work interruption and no negative client feedback.
Guided staff in the development of corporate websites giving clients powerful tools to manage assignments, billable hours, expense management, and other processes relating to bids and projects.
Managed three major server upgrades on time and to the highest quality.
Managed ongoing training and support for 150 staff and contract personnel.
FLEXIBLE PLAN INVESTMENTS; Bloomfield Hills, MI - 1995 – 1997
Manager of Information Systems
Directed IT operations for national investment advisory service with a $500M portfolio.
Improved business operations by leading complete upgrade of proprietary investment tracking and analysis system to meet needs of portfolio management capacity changes. Implemented EDI with stock & mutual fund companies.
Decreased processing time of data to make timely decisions and trades.
Increased efficiency of client billing process.
BLUE PLANET SOFTWARE; Houston, TX White Lake, MI 1990 - 2000
IT Operations Client Management Strategic Growth (Start-up Company)
Guided major software development projects from conception to installation, configuration, and customer technical support.
Developed project budgets, managed expenses, assisted employees, provided updates and reports to customer stakeholders; resolved issues as required to meet deadlines and project goals.
Developed innovative employee benefits and insurance tracking system for Michigan public schools.
Automated client tax, audit, report, and correspondence filing for Grant Thorton, and provided site storage and tracking customization.
Led development, implementation, and ongoing training and support for an apprentice system for Ford Motor Company for effectively tracking the progression of UAW apprentice workers.
Designed automated water utility billing process for a large utility, slashing processing cycle from 7 to 3 days.
Co-developed medical tracking software for a diagnostic lab. Created enhanced accounting software for Metro Detroit Darts.
Education
Master of Science, Information Systems 3.94 GPA University of Phoenix
Bachelor of Science, Business Information Systems Oakland University
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