Customer Service Manager

TARA SPENCER

**** ******** **** **, *********, PA 18822 ****.*********@*****.*** 520-***-****

Professional Work Experience

Accounting Manager: Interstate Hotels & Resorts – TownePlace Suites by Marriott, Hampton Inn & Suites, La Posada Lodge & Casitas, Gringo Grill

January 2016 – March 2017; Tucson, AZ

Establish key policies and implement strategies to ensure accounting discrepancies do not transpire increasing internal control measures and efficiency

Synthesize data & reconcile complex incongruities within the general ledger in days that had been in limbo for over a year

Duties: Prepare monthly financial statements, Payroll, Prepare annual Budget, Internal Controls, Cash handling, Accounts Payable, Accounts Receivables, System maintenance

General Manager: TownePlace Suites by Marriott Tucson

February 2015 – April 2017; Tucson, AZ

Collaborate with team in exceeding sales expectations and establish rapport with guests to ensure repeat patronage and maximize guest satisfaction

Duties: Optimize profits by controlling labor costs and expenses, Provide leadership & strategies to drive successful results, maximize productivity, & ensure efficiency

Front Office Manager: TownePlace Suites by Marriott, Rim Hospitality/IHR

May 2012 – January 2016; Tucson, AZ

Aggressively grew OSAT rates to finish nearly 5 points above brand benchmark, ranked in top 80 of all TPS hotels (up from 208/212)

Expand computer skill-set: Microsoft Office applications, FOSSE, ChoiceAdvantage, OnQ, IHR1, ADP Timesaver, Dollars on the Net Shift4, MarketBasket, TripAdvisor, AmCheck, Outlook, Google apps

Duties: Manage hotel and front desk operations, monitor & improve guest satisfaction, customer service, began as Front Desk Agent/Night Auditor promoted into FOM position

Real Estate Investor, President/Owner: Pyramid Ventures Management

Apr. 2012 – current; Tucson, AZ

Duties: Asset management, property management, bookkeeping, real estate analyses and transactions

Education

Moravian College May 2011; Bethlehem, PA

Bachelor of Arts in Psychology, minor in Spanish

Skill-Set Highlights

Team Leadership & Development

Financial Analysis

Cost Control / Profit Optimization

Customer Service

Conflict Resolution/Problem Solving

Time Management/Deadlines

Real Estate Investments

P&L responsibilities

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