Technical Support Microsoft Office
Resume:
Mario J. Suarez
Monona, Wisconsin 53716
Cell: 608-***-****
******@*****.***
Professional Overview: Experienced technical support specialist who provides exceptional service through effective communication with clients and staff. Highly energetic, strategic professional with proven ability to evaluate, configure, troubleshoot, and maintain computer hardware components and system applications. Proven, self promoted, freelance artist with multiple years of experience of providing promotional advertisement through web design and multimedia.
Solution-minded professional leveraging hands on experience and technical training, robust work ethic, and analytic mindset to provide effective problem solving.
Articulate communicator, adept at interfacing with and supporting associates; proficient at conveying complex concepts and technologies to others with diverse skill levels.
Well-organized analyst, skilled in data gathering, assessment, and evaluation applied to diagnosing issues, resolving problems, and investigating processes and recording history.
Experienced in planning, prioritizing, coordinating, and facilitating a variety of daily operational functions and activities to support achievement of project and organizational goals.
Resourceful and collaborative individual and team contributor; easily adapt to dynamic environments and shifting priorities. Readily master new systems, information, and technologies; eager to learn and take on new responsibilities.
Technical Overview:
Technical Skills: Technical Hardware Troubleshooting, VPN Troubleshooting, New Device Setup, Virus Removal, Password Resets, Printer Troubleshooting, Web Browsing Maintenance, Resolving Connectivity Issues, Web Design, Multimedia Editing, Scriptwriting, ITIL Service Delivery
Technical Support: OSX, Windows 7, Windows 8, 8.1, Microsoft Office, Adobe Creative Suite/Cloud, Extranet/VPN and Remedy/Service Now
Software: Microsoft Office troubleshooting and general usage. Knowledge of producing and converting between various document formats. Advanced Photoshop, Illustrator, and other similar software for web design and multimedia editing.
Specific technical skills include:
Experience testing and troubleshooting hardware, software, and systems
Installation, testing, troubleshooting, and optimization of software
Ability to build, repair, and upgrade computers
Experience with MS Office Suite 2007, 2010 (Outlook, Excel, PowerPoint, Word)
Proven ability to evaluate, troubleshoot, install, and configure software configurations including operating systems Windows XP and 7 environments
Experienced in documenting appropriate troubleshooting and hardware repair procedures on computer components and systems
Experience Summary:
Madison Newspaper – Madison, WI March 2016 – present
Warehouse Coordinator
Provide general assistance and support for the distribution department and warehouse staff/contractors.
Responsibilities:
Acted as a customer relations specialist, communicating information about inventory and delivery
Maintained an inventory database to track materials and shipping costs
Delivered supplies and materials as needed
Ensured proper execution and implementation of all policies procedures with regard to picking, packing, shipping, receiving, and inventory management.
Assisted and maintained appropriate inventory levels and product loss control.
Conducted physical counts of inventory and reconcile floor counts and inventory shipments.
Badger Buss – Madison, WI September 2015 – January 2016
Bus Driver / Bus Attendant
Provided support within the student transportation services area and assisted students during transport to and from school and/or special activities. Responsible for maintaining seat chart of riders and ensuring the safety and sanitation of assigned vehicles.
Responsibilities:
Monitor and assist students with special needs until released to teacher, instructional assistant, parent, etc. for the purpose of ensuring the safe transportation of all passengers
Prepare reports (e.g. seating chart of assigned riders, incident reports, passenger misconduct, etc.) for the purpose of documenting activities, providing written reference, conveying information, and/or complying with established guidelines.
Report observations and/or incidents (e.g. discipline, accidents, inappropriate social behavior, etc.) for the purpose of communicating information to appropriate personnel for their action
Secure students and/or their equipment (e.g. restraints, checks wheel chair tie downs, seat belts, opens ramp, etc.) for the purpose of ensuring the safety and well-being of students
Attend meetings, in-service training, workshops, etc. for the purpose of gathering information required to perform job functions.
Networking Engineering Technologies – Middleton, WI April 2015 – May 2015
Help Desk Support Specialist (short term contract)
Responsibilities:
Notated technician issues and concerns
Provided technician directions to completing or extending job scope
Logged technician in/out of jobs
Troubleshot technical issues
Determined which switch and port was needed for each data line and device
Assigned available switch and ports
Troubleshot issues with data cables, switch and ports
Helped technician troubleshoot to determine a bad port or cable
Pinged and recorded test for all data cable lines to ensure its operational
Golder Associates - Santiago, Chile August 2014 – February 2015
Frontline Help Desk Analyst (contract)
A global help desk servicing calls in Spanish and English. Gained hands on training and experience utilizing Remedy and Service Now ticketing systems.
Responsibilities:
Assisted employees and clients with troubleshooting software, hardware, and Extranet/VPN connectivity issues, as well as password resets through remote desktop connections.
Provided technical support for computer issues via phone
Researched new features in Office 2013
Assisted users in person & over the phone with issues related to computer, network, or internet access
Diagnose and assess trouble with customer computers.
Repair and Troubleshoot customer technology issues.
Updating customer hardware to sufficient standards.
Identified and escalated incidents and problems requiring urgent attention.
Diagnosed technical hardware and software issues
Remotely connected into customer’s PC for troubleshooting Windows, Outlook, and other various technical issues
Protection Specialist Security – Dallas, TX October 2012 – August 2013
Security Guard / Web Master
Web Master:
Responsible for the redesign of the company's website to meet today's standards
Used JavaScript and have knowledge of XML and JSON
Knowledge of HTML and CSS
Understanding of Object Oriented Programming Principles
Work with internal team members to gather requirements and clarify specific needs
Extract information through execution of SQL queries
Perform quality assurance steps on all extractions to ensure accuracy of data
Created mailing list with the use of job specific tool
Security Guard:
On duty duties included deterring criminal activity in residential communities onsite, and assisting police officers with incidents involving our client's property.
Secured premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
Completed reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.
Maintained environment by monitoring and setting building and equipment controls.
Maintained organization's stability and reputation by complying with legal requirements.
Contributed to team effort by accomplishing related results as needed.
Education / Training:
Brookhaven College Dallas, TX.
oCompTIA A+ Certification Courses (Uncertified)
Westwood College Denver North
oBachelors of Science in Animation (Completed)
Madison Area Technical College, Madison, WI
oAssociates in Arts (Incomplete)
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