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Customer Service Administrative Assistant

Location:
Oakland, CA
Posted:
June 11, 2017

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Resume:

NIRAJ MOHAN

Receptionist/Administrative/Executive Assistant

PROFILE:

Highly Ethical, honest and professional

Strong Planner and problem solver who readily adapts to change and exceeds expectations

Able to juggle multiple priorities and meet deadlines under all circumstances

Provide information by answering telephone inquiries in a timely manner

Strong Organizational and Interpersonal skills such as commitment, reliability, flexibility and

Personable attitude

Good communication skills

Exceptional customer service skills

Dependable and Team Player

Motivated and Determination

Time Management Skills

KEY SKILLS: Microsoft Office 2013 – Word, Excel, Outlook

Receptionist

VISA INTERNATIONAL,USA ALLIED BARTON SECURITY SERVICES December 2012 - Present

Perform a variety of Administrative tasks in support of the facility security function, including

Assisting employees with obtaining ID Badges and visit requests

Greet, identify and direct visitors appropriately

Acting as the Lost and Found Coordinator by maintaining the lost and found items Log Book

Entering the Parking Tickets on Excel Spreadsheet

Interacting with variety of people including clients, visitors, public safety and government officials

Attending to security access of authorized personnel into building including guests and employees, clients and contractors

Operating Cisco Telephone

Enforcing client and company policies and procedures and property movement compliance

Front Desk Reception/Security September 2008 – 2012

WILSON SONSINNI GOODRICH & ROSATI, SECURITAS USA

Provided customer service, general reception duties, Badged in guests and clients, Handled mail and Legal documents

Security Control Operations Officer September 2005 - 2008

FRANKLIN TEMPLETON, SECURITAS USA

Monitored the closed Circuit Television (CCTV) system in conjunction with the ACS System alarm monitoring Control the issuance and return of keys in the key box in an orderly manner

Monitored CCTV for any unusual or suspicious activities. Monitored Access Control Computer. Reviewed and initialed any new passdowns or temporary post orders introduced last on duty

Be familiar with emergency contact procedures for employees, fire department, police department, ambulance and vendors. Be responsible for Franklin-Templeton Control Room phone useage

Manager/Waitress January 2003 – July 2005

CABLE CAR RESTAURANT

Took food orders via phone and made arrangements for seating’s

Handled the cash register

Attended to heavy volume of customer service inquiries and requests

Supervised the workers when necessary

Made reservations and arrangements for events

Receptionist/Administrative June 2002 – December 2002

SIEGER ENGINEERING, INC.

Handled multiple tasks

Operated Switchboard for heavy volume phone calls

General Office duties

Administrative/Security April 2002 – May 2002

GUARDSMARK/GENENTECH, INC.

General office experience in a customer service environment, use of interpersonal skills effectively and proficiently

Performed multiple tasks

Attended to registration of visitors through lobbies; Processing Badges. Greeted customers and Answered phone calls

Administrative/Clerical November 2001 – March 2002

CITY OF SAN MATEO

Typed and Proofread a variety of documents including general correspondence, agendas, reports, memos

Provided information on departmental and City Policies and Procedures as required to General Public

Sorted and Filed documents and Records, Maintained Alphabetical Index Files

General clerical and administrative support

Administrative Assistant March 2001 – August 2001

GUIDANT CORPORATION

Directly reported to and maintained the calendar for the Director of VI Global Marketing. Handled and performed variety of tasks and general administrative duties

Directly supported the Director of US Marketing. Responsible for the Marketing hotline on a rotation basis with other admins, ordered office supplies, distributed mail. Sent out product information to Physicians

Performed other general office tasks. Moved onto assisting the VP of VI Global Marketing - Heavy calendaring and scheduling meetings

Travel arrangements

General Administrative duties

Administrative Assistant February 2001 – March 2001

I-PASS

Phones, Basic Word and Excel, Monitoring the Dialing System

Administrative Assistant September 2000 – January 2001

VISA, USA

Provided administrative support to 30 Managers, scheduled meetings and conference calls within Departments and with outside Vendors

Worked on daily ACH recap reports via network which included tracking overages on accounts and compiling monthly reports for Service Managers. Performed general administrative duties

Executive Assistant July 2000 – August 2000

BLOOMINGDALE’S

Provided Administrative support to Executives, answered phones, prepared reports

Administrative Assistant November 1999 – June 2000

AETNA

Prepared health insurance contracts for Marketing, Processed new orders and maintained database of customer’s coverage. Supported several Managers in word processing, filing, Booking conference rooms manually, arranging meetings, calendar planning

EDUCATION /CERTIFICATES /ACHIEVEMENTS:

Diploma in Administrative/Secretary Stratford Career Institute

Fiji Institute of Technology Secretarial Studies

McCain High School High School Diploma

Securitas Security Services, USA, Inc. Advanced Certification Training for

Professional Officers, Parts 1, 2, & 3

C.A.L.S.A.G.A. IID Liability and Legal Aspects Certification

California Security Institute, SF Specialized Hotel Security Training

San Mateo Fire Department Community Emergency Response Team

California Guard Card Registration Card Certificate, current, expires

First Aid/CPR AED Certificate

San Mateo County Office of Education Statement of Achievement

Automated Office Occupations Course Certificates

Typewriting – Fiji Institute of Technology, Secretarial Studies Certificates

Suva, Fiji Islands



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