Ashley N. Tilschner

Oklahoma city, Oklahoma

405-***-****

Objective:

As an experienced professional, I am in search of an organization which promotes advancement fromwithin, is objective driven, and recognizes performance as key to future growth & development. Being versed in a multitude of business functions, I believe that my vast experience & in-depth knowledge of administrative & pharmaceutical functions such as Pharmacy technician & Licensed compounding tech, customer service, help desk support, data entry & document management that my skills would prove to be an asset to your company.

Oklahoma Heart Hospital: March 2016- December 2016 Pharmacy Technician

Making ivs

Refills for all inpatient

Refill ask the surgery,, and e.r

Fill all anesthesia trays daily and have back in surgery rooms before next day

In charge of all crash carts

Ordering

Answer phones

United Health Group: August 2015-December 2015-Temporary Only Senior Pharmacy Technician

Pharmacy technician working in the Prior Authorization unit within the Customer Service department of OptumRx.

Using established criteria and guidelines, the pharmacy technician receives and processes prior authorization requests made by providers and members for medications not inherently covered on a member's prescription drug plan.

Answer prior authorization inquiry calls as well as research and resolve formulary and benefit issues using the appropriate reference material.

Resolve issues and complaints in a timely manner.

Performs other duties as assigned by management.

Handles inbound phone requests and gathers member data to provide information for Pharmacist consultations

Oklahoma City Indian Clinic: May 2014-July 2015

Pharmacy Technician

Differentiate unusual drug requests, difficulties in compounding or irregularities in pharmacy operations and reported to the pharmacist or director of pharmacy

Mixed pharmaceutical preparations

Filled bottles with prescribed medications

Prepared labels for medications

Assisted with quality control and quality assurance activities ( robot maintenance and bin management)

Counted stock and enter data in computer to maintain on hand inventory record

Provided customer service to patients being seen same day or coming back for refills etc.

Handed out medication to patients at front window assisted patient with prescription refill ordering answered and returned phone calls a timely matter

Walgreens Pharmacy: August 2012 – April 2014

Pharmacy Technician

Interfaced with customers to fill prescriptions and check out.

Utilized custom pharmaceutical programs when validating patient details.

Cleared and resolved prescription/Doctor system reject issues.

Worked with emergency patients to prepare & fill pediatric compound medications.

Worked with doctors offices and Insurance companies to resolve issues pertaining to patient’s prescriptions.

Assisted elderly customers with filling the forms necessary for annual vaccinations.

Monitored incoming prescriptions for authenticity. Urban Lending :February 2010 – June 2012

Loan Processor (Broomfield, CO)

Scanned mortgage documents prior to forwarding to mortgage banking.

Processed new mortgage loans, advised on loan approvals and denials.

Verified all applicant information for accuracy.

Created and maintained excel spreadsheets for Key Performance Indicators (KPI). Oklahoma Cardiovascular Associates, Oklahoma City, Ok. September 2007- December 2010 Medical Records Technician

Performed scanning of medical records

Interfaced with various Doctors & hospitals for patient records

Power Chart Database

Archive retrieval

Proficient in a multitude of software applications.

To include, but not limited to: MS Word, MS PowerPoint, 10 Key, MS Outlook, PCIS Gold Database, MS Access, Most Pharmacy RX programs used in Walgreens & CVS. Licenses

Oklahoma State Board of Pharmacy – Pharmaceutical Technician License Essentials in Non-Sterile Compounding in the community Pharmacy, Accreditation council for Pharmacy Continuing Pharmacy Education. – Compounding Certification. C.P.R Licensed

Education

Certificate of Business Office Practices

Talking Leaves Job Corps, High School Diploma

References furnished upon request.

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