Qualifications

**** *** – Award in Financial Planning(Bahrain Institute of Banking and Finance)

**** ******** ** **** ** Political & Administrative Sciences (Lebanese University)

**** ******** Baccalaureate, Philosophy Section, (Collège Antonine – Roumieh).

Objective

To secure a position in Sales and Business development whereby i will be able to leverage my experience in the industry in order to bring value to the company and meanwhile advance in my career.

Such position will definitely allow me to make the most of my management and leadership skills along with my abilities to create narrow timelined schedules in order to achieve the organization’s vision.

Profile

Motivated, personable, business professional with a terrific experience in Sales and Business development in the Hospitality industry as well as Insurance and financial services.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Core Competencies

Project Management

Quality Assurance

B2B sales

Business development

Customer satisfaction

Scheduling

Presentations skills

Account management

Accounting

Employment History

April 2013 till Nov 2016

Sales Manager – Arabia Insurance – Manama, Bahrain

Motivated by providing support, recognized good performers and arranged appropriate team-building activities

Developped agents in the furtherance of Company objectives

Reviewed agent performance against target and identified training needs

Maintained a minimum premium persistency of 85% to secure a profitable operation

Ensured more than 80% of renewals due to quality assurance and customer satisfaction

Ensured agents work in accordance with Company standards, regulation and ethics and maintained licensed status

Worked with Agency Manager and established realistic yet challenging target

Scheduled regular performance reviews and Made necessary decisions based on agent performance

Planned recruitment activities to maintain manpower level

Ensured service levels agreement are delivered

Conducted market analysis on industry competition

Resolved customer issues and insured satisfaction

Accompanied and supported agents on customer visits

Developped agents in line with career development / training requirements of the Company

Handled complaints in a timely and professional manner

May 2012– March 2013

Operations Manager – Hospitality Marketing Concepts – Dubai, UAE (10 months)

Provided leadership to the region by developping the business in new countries.

Effectively recruited, trained, developped and motivated a team of Managers and Program Managers.

Increased sales revenues by an average of 135 percent by introducing the bulk sale methodology, which cut sales cycle length by 97 days and boosted lead conversion rate by 28 percent.

Maintained and improved hotel client relationships. Render active support to maximize sales.

Executed implementation schedules for each hotel program.

Developped and executed call center tactical plans,ensured efficiency, productivity and profitability of new sales and renewal program targets of each hotel program.

Directed and implemented call center best practices as part of the operations.

Managed remote locations and multi-cultural staff.

Conducted regular visits/audits of all programs.

Trained hotel staff on hotel program.

Recognized and acted on new business opportunities consistent with company strategy.

Built a positive working atmosphere throughout the region.

Ensured adherence to Administration, Finance, and HR policies in addition to new company policies, which may be introduced from time to time.

Contributed to the company’s growth and market dominance.

April 2011 – May 2012

Assistant Operations Manager – Hospitality Marketing Concepts – Dubai, UAE (14 months)

• Conducted regular orientation for the personnel of the participating hotel.

• Organization, advertisement, research, promotion, and development of hotel and hospitality marketing schemes.

• Development of business strategies and tactics in pursuit of the HMC’s goals and objectives.

• Development of related operational and financial plans and forecasts.

• Provision of promotional materials including marketing collateral, copy, sales script and design.

• Developped quarterly marketing action plan for the assigned program.

Feb 2009 – April 2011

Program Manager – Hospitality Marketing Concepts – Dubai, UAE (27 months)

• Staff Management – telemarketers through yearly/quarterly key performance and development reviews.

• Responsible for the financial and smooth operations of the program.

• Effectively, recruited, trained and motivated a team of telemarketers.

• Maintained client relations and development of business growth.

• Ensured the program’s efficiency, productivity and profitability.

• Set up, administrate, control and deliver after sales service of hotel and hospitality marketing programs.

December 2007 – January2009

Project Coordinator – World Vision – Beirut, Lebanon (25 months)

• Interviewed and recruited volunteers.

• Supervised a team of 25 individuals.

• Conducted monthly reports.

• Trained volunteers on the micro credit project.

• Coordinated with the organization in charge of the micro credit project.

• Worked with the volunteers to do an assessment on market and community needs.

• Built a strong communication with the community.

• Helped more than 20 beneficiaries to start their own business.

• Recruited more than 80 beneficiaries.

• Trained more than 25 volunteers.

June 2005 – September2007

Human Resources Assistant Manager – Makhzoumi Foundation – Beirut, Lebanon (27 months)

• Supervised a team of 12 staff.

• Established dialogue club in all Lebanese universities.

• Conducted a yearly budget for all dialogue clubs.

• Helped students with their fees.

• Interviewed and recruited members to the clubs.

• Assembled social and educative activities.

• Built a strong communication with the students.

• Evaluated the job of each club.

• Created 12 social clubs in all Lebanese universities.

• Helped more than 400 students.

• Gathered 22 social activities.

Other

Languages:

French: Excellent writing and speaking, English: Fluent writing and speaking,

Arabic: Native Language

Volunteer Work: Helped in evacuating citizens during the war of 2006

Activities & Interests: Traveling, basketball, soccer and reading.

Contact this candidate