Therapist

Resume/Curriculum Vitae

Personal Details

Name: Jolena Turner

Date of Birth : 15 April 1992

Mobile: 043*******

Address: Melbourne, Vic 3169

Email: **********@*******.***

Personal Summary

A highly motivated individual seeking for a suitable position with an exciting and innovative company that offers room for progression. I am a hardworking responsible person who is trustworthy. Demonstrate ability to provide clients with the highest level of personalized service while maintaining a gracious and professional attitude. I develop good customer service skills quickly within my working place. I have good communication skills and always look professional.

Education and Qualification

May 2011- Holistic Massage ITEC equivalent Cert 4 (Dublin, Ireland)

May 2010 - Beauty Specialist ITEC equivalent Cert 4 (Dublin, Ireland)

May 2009 - Google Computer Studies Certificate (Dublin, Ireland)

May 2009 - Leaving Certificate Marino College (Dublin, Ireland)

Beauty & Massage aspect covered

Manicure /Pedicure

Swedish Massage

Relaxing Massage

Balinese Massage

Ayurvedic Massage

Deep Tissue Massage

Hot stone Massage

Body Scrub

2 weeks Manicure (Gel polish)

Facial

Waxing

Spray Tan

Threading

Eyebrow/Eyelash tint

Eyelash extension

Employment History

2015 – 2016 Sofitel Imperial Resort and Spa (Flic en Flac,Mauritius)

Duties

1.Delivering variety body treatment as per Spa standard Massages, Facials, Manicure/Pedicure, Body scrub, Waxing.

2.Greeting and meeting guests when they arrive and Provide excellent customers care to our guests.

3.Maintaining clean working environment, uphold hygiene standards, follow health and safety regulation

4.Maintain appropriate standards of conduct, hygiene, uniform appearance.

5.Customer focused on providing a consistently high standard customised treatment, giving after care advice on treatments.

6.Obtains the basic medical history for a client, assesses any problems or conditions and suggests appropriate therapy based on current health of client.

7.Maintains spa and treatment room appearance, cleanliness according to standard operating procedures, report shortages to receptionist.

8.Acknowledging and responding to relevant customer queries, needs and expectations.

9.Reception duties such as answering phone call, schedule booking or replying to emails, Handling customer comments and complaints in a professional manner.

Reference: Pascaline Ohis Spa Manager 002**-***-****

2012 - 2014 Beauty Therapist at French Beauty Day Spa for Yourself Centre Agency (Dublin, Ireland).

Duties

1.Provided various beauty and body treatment such as Massages, Facials, Manicure/Pedicure, Body scrub, Waxing, Threading.

2.Maintaining clean working environment, uphold hygiene standards.

3.Provides individualised treatments that meet the guests needs and expectations.

4.Maintains spa and treatment room appearance, cleanliness according to standard operating procedures.

5.Monitor stock levels of all products.

6.In charge of opening and closing the spa.

7.Receive payment by cash, credit cards, vouchers.

8.Schedule appointment.

Reference: Diane Nouchi Spa Director +353-*-***-****

2011 March – 2012 April Spa therapist at Morgan Hotel (Dublin, Ireland)

Duties

1.Performed all kinds of massage and body treatments while maintaining the uppermost standard.

2.Assesses the needs of each customer individually and selects the appropriate treatment.

3.Maintain appropriate standards of conduct, standard hygiene and uniform appearance.

4.Maintains spa and treatment room appearance, cleanliness according to standard operating procedures.

5.In charge of opening and closing the spa.

Reference: Nadia Nevin Agency Director +353*********

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