Customer Service Sales

Kristina Marie Kuhn

**** **** **. *., ** Crosse, WI 54601

608-***-****

*************@*******.***

EMPLOYMENT OBJECTIVE

Long-term employment within a stable environment that promotes teamwork and a positive attitude.

PROFESSIONAL WORK EXPERIENCE

CLERICAL – O lsten Staffing Services, La Crosse, WI 12/08-Current Office Manager/Clerical/bookkeeping short term and long term assignments; A/R, A/P, Customer Service Rep, Refund Clerk, Loan Processing Assistant, Lending Department Assistant and catering wait staff.

ACCOUNT CLERK – W estern Wisconsin Cares, La Crosse, WI 3/15-9/15 Claim Processing for payment, 6 month assignment

Review contracts and authorization conditions

Customer service; research payment issues

Balance and post payments and credits to G/L

FLORAL MANAGER - S afeway Stores, Baker City, OR 9/05-11/07 Met department sales goals

Received 100% award for customer service

Oversaw production and sales

Responsible for purchasing and budgeting

Department presentation meeting corporate protocol Staff training and scheduling

Backup to store bookkeeper and front service counter. CUSTOMER SERVICE - First Bank N.W., Baker City, OR 4/02-9/04 Achieved Gold Level Skills – proficient in all procedures Open new accounts

Sales of C.D’s, bonds, checks, credit cards, cashier and Travelers Checks Assist customers with all banking transactions and reconciliations Balance proof and teller reports, Visa, Travelers Check AU UNDERWRITER – C rossland Mortgage Corp., Madison, WI 9/98-6/99 Processed Conventional loans using GNMA Automated Underwriting Program Reviewed credit bureau report

Reviewed and assessed appraisal

Reviewed and cleared conditions on title

Contacted brokers for missing information to clear conditions Gave initial approval with conditions. Gave final approval or denial. LOAN PROCESSOR –W I. Community Bank, Middleton, WI 1/98-8/98 Processed all secondary market loans

Input new loans, cleared conditions

Ordered appraisal, title, VOE’s, VOD’s

Scheduled closing, called for payoffs, processed checks, attended closings Prepared final packages for funding.

SKILLS

* Management 8 yrs * Coin/cash machines

* Supervisory Experience 7 yrs * Calculator by touch

* General office 37 years * Cash Register

* Type 68 wpm * Postal machine

* Data Entry 10,200 kph * 10 line phone system

COMPUTER SOFTWARE EXPERIENCE

Windows, Macintosh, DOS & AS400 Environments

Bemis Accounting Software

Loan Origination Systems

Microsoft Office: Word, Excel, Power Point

Open Office Writer

D-base II, Data Point, Multiplan, Access

Internet & Online Communications

EDUCATION

Medline University – CNA Cert -HIPAA 2015

Primedia Financial Services – 11 Series Regulations 2004 Crossland Mortgage - Appraisal and Title conditions training 1998 North Hennepin Community College, Brooklyn Center, MN Business Human Relations 101 1990

North Hennepin Technical Center, Brooklyn Center, MN Floral Design course 1988

Accounting/Bookkeeping course 1987

Mortgage Banking Assoc. – Loan Processing 1984

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