Customer Service Human Resources

Dalma Linette Cruz, MBA

*** ***** ****** ***** – Orlando, Fl 32825

ac0scq@r.postjobfree.com – 407-***-****

https://www.linkedin.com/in/dalmacruz/

CORE COMPETENCIES

HR Professional with 5 years of experience in HR compliance, hiring, and administration

Learning & Development launching programs to build a robust team oriented workforce

Change Management for HR initiatives, organizational development and customer service experience.

Fluent Spanish/English

Solutions-oriented managerial and supervisory skills capabilities including team building, training, coaching and strategic planning.

Handled a wide variety of recruiting, interviewing, hiring and orientation procedures and the coordination of hundreds of third party providers and vendors.

Excellent organizational, interpersonal and business communication skills with the flexibility and competence required to adjust to rapidly changing schedules and fast-paced environments.

MBA, Human Resource Management

Computer skills: Word, Excel, Power Point, Outlook, HRP, PrismHR

PROFESSIONAL EXPERIENCE

Resource Management, Inc.

(Professional Employer Organization) Orlando, FL

2015- Human Resources Manager

HR Manager for 500 clients and 4,000 employees

Supervise and coach HR Consultants with related issues such as HR compliance, new hires, terminations and payroll issues.

Plan and organize all activities of the department. Particípate in developing departament goals, objetives and strategic planning.

Present departmental HR meetings.

Prepare monthly HR Metrics

Assist Sales Implementation Team with the onboarding of new clients

Approve department bi-weekly department payroll

Establish and maintain department records and reports. Participates in administrative staff meetings, seminars and workshops.

Coordinates the colletion of employee records for EEOC, FMLA, ADA charges.

Work with HR Director to create new initiatives, programs and strategies to improve customer service experience.

Participate in transition, training and implementation of new PrismHR platform

Training of end-user on new platform functionality

Troubleshool PrismHR system errors.

2014-Senior Human Resources Consultant

2013- HR Consultant

2012-Associate HR Consultant

Maintained records and compile reports from database and process employee information in HRIS.

Assisted with compliance regarding record retention policies and procedures,

Assisted with the administration of employee benefits

Administered background checks and drug testing procedures

Reported and manage WC injury claims

Managed unemployment claims and hearings

Assisted client with compliance issues (EEO, FMLA, FSLA)

Assisted payroll department with payroll issues

Responsible for HR activities of 70+ clientele in industries such as restaurants, medical offices, tourism, insurance, and non-profit organizations.

Facilitated recruitment, hiring, training and employee orientation

Selected to participate in a leadership training program

Ana G. Mendez University System Orlando, FL

Adjunct Faculty

2012-present

Professor of Business Administration/ Human Resources/ Business Management

Graduates and undergraduates

Cultural Dynamic Specialists, Inc. Tampa, FL

Executive Director of Business Development

2009-2012

Marketed and contracted new accounts.

Developed and maintained closed relationships with clients.

Represented organization in conferences and trade shows.

Access On Time, Inc. Lake Mary, FL

Language Services Manager/Spanish Translator/Interpreter

2000-2008

Supervised the Language Services Department daily operations such as supervising services and new orders, locating new resources, mentoring and counseling staff.

Recruited new vendors, negotiated contract rates nationwide

Supported the sales team with new accounts

Supervised call center (60+employees).

Assisted in scheduling and pre-screening applicants.

Represented organization at trade shows and conferences.

Trained new Spanish interpreters and translators.

EDUCATION

Ana G. Mendez University System 2014

MPA Public Administration- Non-profit organizations

Graduated December 2014

Ana G. Mendez University System 2011

MBA- Human Resource Management

Graduated May 2011

Inter-American University of PR

Bachelor’s Degree Secretarial Sciences/Office Administration 1995

Graduated magna cum laude

May 15, 2017.

Crawford Thomas Recruiting

I am writing to apply for the HR Manager position with Crawford Thomas Recruiting. I have 5 years of experience in the human resources field currently working for a Professional Employer Organization with clients in different industries.

As the HR Supervisor, I handle a number of tasks including overseeing the HR staff in the Orlando office, updating employee manuals, guiding clients with HR issues, hiring and employee onboarding, unemployment claims, payroll issues, training and developing, and termination of employees among others. I am highly organized and detailed oriented with a passion for learning and teamwork. My interpersonal skills are robust and I work well with key company stakeholders at all levels. I know I can bring these skills and personality traits to your company and would love the opportunity to meet in person to discuss how I could benefit your company in the position of HR Manager.

Please feel free to contact me by phone or email at a time that is convenient for you. I hope to hear from you soon and thank you so much for your time and consideration.

Sincerely,

Dalma L. Cruz

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