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Customer Service Manager

Location:
Boston, MA
Posted:
June 10, 2017

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Resume:

MEKDES WORKU

** ******* ***, *********, ** ***** 857-***-**** ac0sbq@r.postjobfree.com

Summary

Hard-working and knowledgeable Biomedical Equipment Technician seeking a position with a company in which I can further my career while honing my troubleshooting, maintenance and repair skills.

Highlights

Extensive training in the maintenance and troubleshooting of medical electronic devices

Self-starter able to multi-task and work under pressure with minimal supervision

Strong written and oral communication skills

Ability to work directly with customers

Computer skills: Microsoft Word, Excel, PowerPoint, and C++ Programming

Fluent in English and Amharic

Relevant Experience

Biomedical Engineering Technician Intern Jan 2017 – May 2017

Massachusetts General Hospitals – Boston, MA

Performed tests and calibrations for medical electronic equipment

Repaired and replaced broken parts

Shadowed experienced technicians in inpatient, outpatient and operating room (OR) to gain hands on experience

Machines worked on include but not limited to: Defibrillators, EKG, Infusion & T-pumps

Work Experience

Customer Service Rep/Auditor Aug 2011 – Present

VPNE Parking Solution – Boston, MA

Coordinate daily operations between office and facility manager and vendors

Welcome and greet customers and process all transactions

Troubleshoot automated pay stations to ensure speedy transactions by customers

Give precise and detailed information and directions to customers

Education

Associate of Science Degree, Biomedical Engineering Technology Class of May 2017

Benjamin Franklin Institute of Technology - Boston, MA

Coursework: Mass General Hospital Medical Instrumentation Class I & II, Electronics, AC & DC circuits, Calculus, Human Anatomy & Physiology, Intro to Programming Logic & C++

References Available Upon Request



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