Management Project
Resume:
Great River, NY *****
Steve Kaplan
ac0sb5@r.postjobfree.com
Professional Profile
Over 20 years of combined technology and business experience, including implementing Program Development, ERP systems, Business Intelligence and Data Warehouse solutions. Industry experience includes retail, finance, insurance, consumer goods, banking, manufacturing and supply chain management. Works with clients to understand their complex business issues and translating them into solutions through a blend of business process and technology implementation. Professional Experience
Ironside Group, Inc. April 2013 – March 2017
Vice President of Professional Services
Member of the leadership team that defines the strategic direction of our Business Analytics and Information Management practices. Leads Ironside’s delivery team to ensure quality services are provided to our customers and works to promote individual growth and innovation among our employees.
Contribution and responsibilities include:
Management of the delivery team of 65 consultants and practice leads.
Overall responsibility for engagement quality, within budget and on-time delivery.
Implementation of the resource management process to align supply with demand in order to keep high utilization.
Created a development center (Solution Center) to provide capacity for competitively priced development, staffed by newly trained hires with senior oversight. On-shore, off-site model for delivery.
Define pre-sales process with proven contract estimation tools and enabler with review/approval process.
Developed detailed, measurable compensation plans, aligned with company objectives for services organization resources.
Implemented Coaching & Mentoring program with clearly defined career path as well as coaching expectations.
Developed and delivered internal training for Project Management.
Defined and deployed project methodology with supporting artifacts and enablement.
Creation of the Engagement Management team to provide oversight for projects and assist with pre-sales and business development.
Created new practice area for Advisory to provide vendor agnostic services and channel for client acquisition.
Management of all services practice areas including; Advisory, Business Intelligence, Information Management, Advanced Analytics, Financial Performance Management, Sales Performance Management, Solution Center, Training and Managed Services / Hosting. 50 Woodhollow Road
Great River, NY 11739
Steve Kaplan
ac0sb5@r.postjobfree.com
Ernst & Young (Acquisition of ISA) April 2011 - April 2013 Senior Manager – Advisory Services
Member of the Enterprise Intelligence leadership team responsible for building the Business Intelligence
/ Data Integration practice aligned with the IBM technology
Alignment of BI/DI specific project methodology with E&Y high level model. Participated in E&Y MPT/PI (Major Program Transformation/Program Implementation) methodology team
Worked with IBM to introduce other project line/technologies to Enterprise Intelligence group
Created internal training for consulting team resource Additional responsibilities:
Project management and architect for:
o Global consumer goods customer
o Regional insurance customer
o International banking
o Manufacturing customer – US government contract
Led engagement pursuit for government contract/manufacturer ISA Consulting Nov 2005 – April 2011
Director of BI/DI Services
Responsibilities include:
Determine overall direction of the BI/DI practice.
Manage staff of 50 Business Intelligence and Data Integration consultants.
Meet budget/plan of $10m by delivering over 200 projects to 150 clients.
Manage initiatives for the development of service offering.
Maintain strategic partner relationship with IBM/Cognos.
Oversight of internal mentoring and career development program.
Development on delivery methodology to ensure quality.
Support of sales team.
Sky Solutions – New York, NY 1998 - 2005
Director of Technical Services
Responsible for the full life cycle of Business Intelligence/Data Warehouse and JD Edwards ERP implementations. Duties include extensive project management, senior consulting and problem solving. Design and implement custom software and integration of multiple vendor solutions. Responsible for budget versus actual reporting.
Presales activities including review with prospective client to understand requirements and objectives then prepare and demonstrate proposed solution.
Design and implemented Business Intelligence solutions using the Cognos Suite of products practical knowledge of scorecarding, packaged applications and ETL. Syntax Software Corporation – New York, NY 1990 - 1998 Project Manager / Manager of Systems and Support
50 Woodhollow Road
Great River, NY 11739
Steve Kaplan
ac0sb5@r.postjobfree.com
Responsible for the management of technical consulting services for AS/400 clients in Distribution industries. Duties include extensive project management for both services and support of Large Account.
Technical Responsibilities:
Propose solutions to meet business requirements of customers. Design and prepare presentation of proposals. Upon approval of proposals, responsible for full life cycle of project and implementation. Support, maintenance, enhancements and integration of all ERP and add-on systems. Performed analysis for systems integration and conversions.
Managerial Responsibilities:
Manage project teams and schedule/track all activity for clients’ projects. Monitor time management of technical and programming staff including budget versus actual time spent. Review, amend and approve consultant’s estimates and specifications.
Sales Support/Consulting Responsibilities:
Review prospective client’s requirements and demonstrate proposed solution. 50 Woodhollow Road
Great River, NY 11739
Steve Kaplan
ac0sb5@r.postjobfree.com
CrossTech Systems – Long Island, NY 1982 - 1990
Vice-President of Product Development
Responsible for the management of consulting services and development for multi-platform Financial, Distribution and Manufacturing product. Managed a technical staff consisting of programmers and support professionals.
Education
Queens College Graduate Division – New York, NY
Major: Computer Science
Queens College – Flushing, NY
Bachelor in Computer Science
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