Engineer Management

Resume

Siva. P

B.E Electronics & Communication,

E-Mail: ac0s9p@r.postjobfree.com

Contact No: +91-887*******

Alternate No: +91-996*******

Objective

To make a sound position in corporate world and work enthusiastically in team to achieve goal of the organization/MNC with devotion and hard work.

Educational Background

Bachelor in Electronics & Communication Engineering (2015) with 61%

Narasu’s Sarathy Institute of Technology, Poosaripatty, Salem.

Diploma In Electronics & Communication Engineering (2012)with 88%

CSI Polytechnic College, Hastampatti Salem.

Work Experience

Company: Indus Towers Ltd, Chennai.

Designation: Tower Operating Centre Engineer.

From: 23 July 2015 to Till Date, around 2 years & still 6 Star of month awards.

License & Certification

NTTF Training Academy, Vellore

Doordarshan Maintenance, Yercard.

Hardware & Networking, Salem.

Job Profile – Indus Towers

Providing 24/7 Support for Telecomm Operator & Circle Field Teams.

Maintaining & Monitoring the MPLS links Availability through ISP Vendors

Coordinating with last mile team in ISP to restore the MPLS Link

Responsible for commissioning and decommissioning of MPLS links

Generating and publishing MPLS link utilization & uptime reports

Supporting to NMS (I-Navigator) tool which is running from Solaris server

Escalating & coordinating with OSS team (NSN, Ericsson & Huawei) for OSS related issue.

Responsible for integration of OSS server with TOC server

Server level monitoring of critical services running in Solaris servers

Tracking of issues from the End user and providing them Speedy resolution.

Generating and publishing OSS NBI Uptime Report.

Creating and modifying the user rights in NMS tools and Remedy Management Tool (RMT)

Escalating Remedy management Tool (Netkt) issues to Remedy support team and

Solve the issues by creating and clearing trouble ticket.

Analysis of the environment and perform root cause analysis for identifying problems,

Liaise with external clients, resolving network technical issues

Maintaining the Telecom performance for Airtel, Jio, Vodafone and Idea

Complying with the SLA standards by observing the Incident Management life cycle processes

Maintaining the SLA.

Rising Ticket in online trouble ticket system in case of any Internal/customer related problem and rectifying/escalating to the respective team in time

Password management like changing and resetting the password for BMC Remedy Mid-tier users.

Projects – Indus Towers

Project Name : Telecommunications Management Information Platform.

Duration of the project : April 2011 to till date.

Tools used : TeMIP,UOC,BMC Remedy

Team Size : 15

Experience Summary:

As TOC Engineer

Generation of daily, weekly & monthly MIS reports.

Responsible for creating trouble tickets& maintaining its flow for preventive as well as corrective maintenance for 16 telecom circles in India.

Periodically Performance monitoring and measurements of 16 telecom circles.

Expertise in RCA & Vendor SLA management.

L1 support for SME & OME Trouble Tickets using BMC Remedy.

Soft Skill:

Good communication skill

Flexible team player who thrives in environments

Confident, hard-working employee who is committed to achieving excellence.

Innovative problem-solver who can generate workable solutions and resolve complaints.

Computer-literate performer with extensive software proficiency covering wide variety of applications.

Goal-driven leader a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards.

Hard skill:

Languages : C, C++, VBA

Packages : Microsoft Excel, Word, Power point Microsoft Outlook, Embedded System.

Hardware design : Multisim, Ultiboard

Personal Details :

Date of Birth : 22-08-1991

Father’s name : V.Palanisamy

Nationality : Indian

Languages Known : English and Tamil

Marital Status : Single

Address : 67/46, Tharamangalam Main Road,

Old Suramangalam, Salem-636005.

Declaration:

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

Thanking you,

DATE: Yours faithfully,

PLACE: Salem. [Siva.P]

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