Customer Service Manager/call center/ administrative work
Resume:
Lindsey M Coxwell
ac0s9m@r.postjobfree.com
Work experience
Time Warner Cable (turned Spectrum Tier 1 tech support June 15th2016 to present
-Employee of the month my very first month hitting the floor!
-My name was on the customer compliment board nearly every month.
-Signed up for overtime often & stayed late to take more calls when asked.
-Always went above and beyond for the customer.
-Kept great metrics/stats every month.
-Enjoyed being part of the enthusiasm committee to help make the work environment better! Protect America home security---Retention Dept.
January 4th 2016 to May 11th 2016
-Followed the company ‘5 diamond procedure and always had great QA scores.
-Learned how to ‘actively listen’ and show empathy.
-I had the best handle time in the Retention Department.
-I was recognized for taking 1.5 times the amount of calls as the other Retention reps.
-January through May 2016 I have been in the lead with renewals/contracts signed.
-I came close to beating my supervisor’s record for saves of 200! I did great in this department because I showed enthusiasm while interacting with the customers, showed empathy and always went above and beyond to find a solution that would work for the customer as well as the company. I received kudos from the Vice President, also had compliments from customers as well as the C.E.O himself. I was top performer of the Retention Dept. the entire time I was there. Protect America home security---General Care Dept. (training for Retention transfer) October 16th 2015 to January 3rd 2016
-took inbound calls and troubleshot equipment, installed equipment, answered billing questions, saved customers from being transferred to Retention, sold equipment and renewed customers.
-kept a high Quality Assurance score
-participated in overtime when asked by senior manager to help out with the queue
-met all KPI requirements
Protect America home security---Shipping & Receiving Dept June 15th 2015 to October 15th 2015
-processed work orders
-packaged small partials to be shipped out in a timely manner
-packed new systems to be shipped out same day as ordered
-got recognized for doubling the department’s KPI goals on a daily basis
-cross trained in the Returns Dept, Builders Dept and the Collections Dept Austin’s Pizza---closing manager
June 21st 2015 to December 29th 2015
-counted down the drawer at the beginning and end of each shift
-answered all calls from the call center about changes/cancellations/complaints etc.
-kept employees focused and made sure they stayed on task and got their work done in a timely manner
-cut endless bags of fresh dough, rolled it out and I cooked/cut pizzas when need be
-counted driver banks, count out tips, daily sales sheet, produce order, inventory
-turned off oven and lights, ensured everything was prepped for the following day, put money in safe and locked up the store.
When I was first hired, the G.M had his two week vacation and I was to be trained by him when he came back. On my 4th night there, the night manager quit instead of finishing out his two weeks. I felt obligated to step up so, I taught myself and took initiative working overtime and volunteering for every shift I could get my hands on. By the time the G.M came back, I was already fully trained! I worked both Austin’s Pizza and Protect America at 80 hours per week for 6 months straight and still kept a positive attitude and great work ethic the entire time.
The Fan Man of Austin---installations & demolition September 2012 to July 2013
-Light & fan installation
-demolition / reconstruction work
Conan’s Pizza (South Austin)
2008-2009 employee / 2009-2012 store manager
-open store / close store
-daily sales sheet / inventory sheet / labor sheet
-make sure employees stayed on task and did as expected Education
Graduated with honors from Premier High School of Austin in 2011 I was top of my class as well as the top tester of the entire school! I tested a record breaking 16 tests in one week, by staying through the lunch hour each day and taking the work load home at the end of each day. It was a self-paced school which I showed that I was all about the fast paced environment. I finished Biology in 11 days with an overall B+ average. I was part of the honors program as well as the community outreach program where we helped raise over $7,000 for Leukemia and Lymphoma patients.Due to my hardwork and high scores, I was also chosen to participate in the dual enrollment program, where I attended high school and took college classes my senior year. I passed both my college classes with an A in History and an A+ in Design-1.
Austin Community College 2010-2012
Business Administration & Accounting
Full class load, A/B average while working full time. The dream I plan on saving for, over the years to come, is to open my own rescue center/animal shelter. I have always loved animals and tend to stick up for the innocent, especially those who cannot stick up for themselves. I have done a lot of volunteering/research and found that Texas is one of the worst euthanization states in the U.S. I have now decided to aim at running my own non-profit organization someday and help get animals off the streets and into homes. I hope that I can help and be a part of the generation that takes us from a no-kill county, to a no-kill state and then someday a no-kill world! No matter what the business, I have always wanted to be an entrepreneur and have always loved jobs revolving around customer service and helping others. Skills
Last tested at 58 WPM in 2016, familiar with variety of Microsoft programs, bookkeeping, financial accounting, assembly work and a wide range of office duties. I am great at multi-tasking, very dependable and am always on time, if not early. I can work well with others or complete my own tasks. I am very adaptable in any environment and learn quickly. I am a natural problem solver and tend to not stop until I find a solution. I am very determined and I know I will be a huge asset to your team, if given the opportunity.
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