Peace Olowolowo

*** ***** ****** *****

hunstville, Alabama, 35806

256-***-****

ac0s99@r.postjobfree.com

WORK EXPERIENCE

Williams Sonoma October 2016-current

Management (Part-Time Sales Lead)

Monitor Sales floor

Educate customers on sales, credit card, and rewards program

Role-play, observe, and train associates on selling credit cards

Conversion

Sales Plan

Payroll

Visual Merchandising

Create a warm and inviting atmosphere for customers

Receiving and processing shipment

American Express (Alorica Call Center) October 2015-April 2016

Customer Service Representative

Huntsville, AL

Sell credit cards to customers by catering cards to customers

Meet and exceed conversion goals

Exerted patience and efficiency to minimize customer dissatisfaction and increase loyalty

Maintain up to date records on customer info

Upgrade (add-on) cards and offer additional service packages or options

Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns

Handling high call volumes

Customer retention

New York and Company Huntsville, AL

Sales Associate March 2015-June 2015

Ring up customers

Meet and exceed sales goals

Getting customers to sign up for the credit card

Checking out customers in a fast and friendly manner

Providing great customer service to all customers

Handling money

New York and Company HuntsvilleAL

Assistant Store Manager Sep 2014 – January 2015

Train and coach associates to deliver outstanding customer service

Motivate sale associates to improve morale, performance and store revenue

Listening and connecting with each and every customer

Building customer loyalty by selling the rewards card

lead and motivate the store team to increase sales and ensure efficiency

monitoring the sales floor regularly

Providing great customer service on a day to day basis

Positively impact business performance

Visual Merchandising & floor sets

Bank runs

Receiving and processing shipment

Payroll

Address customer inquiries and resolve complaints

Works as a team with all staff members and assist with training and leading an effective team

Victoria's Secret HunstvilleAL

Bra Specialist and Sales Associate Oct 2011 – Nov 2014

Making sure that associates knew how to find the proper fit

Build customer loyalty through credit

Ensuring that every customer is fully aware of how important it is to get a proper bra fitting every 6 months

Helping with Bra certifications

Giving great customer service

Execute and succeed sell goals

Chuck E. Cheese HuntsvilleAL

Birthday Manager and Team Leader Apr 2007 – Nov 2011

Train new employees

Making sure that birthday parties ran smoothly

Up selling birthday party packages and suggestive selling

Monitor birthday parties

EDUCATION

SPARKMAN HIGH SCHOOL Harvest, AL

AUGUSTA STATE UNIVERSITY Augusta, GA

CALHOUN COMMUNITY COLLEGE Decatur, AL

Biology and English Candidate

UAH Huntsville, AL

Biology and English/ Minor Chemistry Candidate, December 2018

ADDITIONAL SKILLS

Excellent Communication Skills

Cooperatively work with others to produce and deliver required work

Great Listener

Positive Attitude

Highly Adaptive

Highly Organized

Excellent at Customer Service

Problem solver who quickly grasps complex situations and turns them into manageable tasks

REFERENCES

TAMARA BLEVINS 513-***-**** =Manager at Victoria’s Secret

DAPHNEY MOORE 256-***-****=Manager at Chuck E. Cheese

KOURTNEY BLANDING 980-***-****=Assistant Manager at Jos. A Banks

KIARAH SIMMONS 205-***-****=Manager at Victoria’s Secret and New York and Company

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