Arlean L. Moore

Houston, TX ***** 501-***-**** ac0s94@r.postjobfree.com

Technology Project Manager

Results driven, customer focused Project Management professional with over 12 years of demonstrated success at managing all phases of the project lifecycle with over 5 years as a Technology Project Manager at Thomson Reuters. Responsible for the delivery of several multi-year projects from idea generation to delivery. History of seamlessly orchestrating complex projects with budgets of up to $7 million with a reputation for exceeding corporate objectives while controlling costs and improving efficiencies. Skilled at working directly with senior leadership, project team members, vendors, and customers to ensure project success with ability to adapt leadership style to a variety of situations. Career Highlights:

Served as lone Project Manager for Houston GRC the first business unit following the acquisition of Edgarfilings by Thomson Reuters Corporation. Responsible for the integration of Reuters processes, internal solutions and reporting.

Lead the planning and implementation for delivery of multi-language, multi-currency e-commerce projects. Developed a working relationship for a highly successful U.S. & UK project, which led to a rollout in 14 additional countries that consequently generated $2.1 million in new revenues.

Managed from concept to completion 36 enterprise projects with 33 delivered on time, in-scope and within budget for Dell, Microsoft, BP, Continental Tire, Salesforce, Methodist Hospital and others for PERKS.

Played a key role in achieving the fastest ramp-up of a sales/service call center in MCI history by training the first 2 rounds of sales classes for the new Houston facility. Center ranked in “Top 5” centers of the 26 MCI Centers within the first year of operation.

PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS

Technology Project Manager, Software & Services

Thomson Reuters, Houston, Texas

2009 - 2015

Brought on as Reuters Project Manager to establish PMO and foster use of project management methodologies following the Reuters acquisition of Edgarfilings. Reported directly to Vice President of Software and Services for Legal Division.

Facilitated the definition of project scope, goals, deliverables with cross-functional team of product, development and test teams utilizing project management methodologies and SDLC processes for portfolio

Directed and coordinated project sponsors/teams in prioritization of business case, work efforts, timelines, resources, and demands between various projects and new business initiatives

Responsible for identifying, analyzing and management of budgets, resource allocations, forecast, schedules, risks, deliverables, progress, status reports and retrospectives

Developed effort driven project plan, documentations, diagrams, spreadsheets, and operational reviews

Experience leading, remote and virtual project teams; Managed development, production, content and testing teams in DC, Minnesota, New York, and offshore locations in Hyderabad and Bangalore, India

Successfully lobbied for transition to use of Agile Methodology served as organization Agile champion; certified ScrumMaster

Excels at identifying, assessing, prioritizing and managing project risks and issues; ability to manage complex projects and programs and drive them to successful completion Implementation Project Manager/Project Manager

PERKS, Little Rock, Arkansas

2004 – 2008

Scope of duties consist of leading and managing technology projects, from implementation deployment for successful completion on time and within budget. Spearheaded international launches and market increase by acting as merchandising liaison, negotiating contracts, writing license agreements, statements of work and advising COO & VP of Sales on vendor agreements.

Managed software development, ecommerce website development, web service integration projects through implementation life cycle to include project scope, technical implementation, customer development, business analysis and consulting.

Worked with cross-functional team if creative designers, developers, merchandising, marketing and customer service.

Act as hybrid between executive management, development teams and sales teams. Responsible for constructing and writing project scope, timelines, deliverables and documents such as: RFP responses, general proposals, presentations, engagement contracts, strategy decks, project plans, style guides, creative briefs, author websites, requirements definitions, functional specifications, user manuals, email marketing plans and project post-mortems.

Inherited program on largest client account that was in jeopardy of being lost due to poor management and communication. Successfully re-constructed program and focused on enhancing client relationship which resulted in solidifying account and account growth. Sr. Client Services Manager/ Leadership Training Manager 2003 to 2004 CHASECOM, Houston, Texas

Directed the activities of a staff of 6 project managers for Consumer Division responsible for $2.4 million of monthly revenue. Primary duties focused on management of business stakeholder relationships, new product roll-outs, technology project implementations customer service and sales contact center.

Promoted to Senior Client Services Project Manager after inheriting and remediating a major account that was in jeopardy due poor stakeholder management. Restructured resources, established and managed budget, established communications plan and customer reviews to bring project in line and save account.

Responsible for planning and implementing systems integration and development projects.

Responsible for planning and coordination of resources & technology of strike contingency plan for a large global telecommunication company. Team effectively transitioned from outbound to inbound call center and handled all call traffic routed in 4-day strike with no dropped calls.

Led development and execution of sales model process - was deployed to all sales and support groups

Completed the re-training and development of organizations 50-person management team. Responsible for documenting and drafting companies Operational Methods and Procedures Manual. Implementation Project Manager/Management Development Intern 1997 - 2003 MCI/MICIWorldcom Austin/Houston, TX

Intensive 6-month program Offered mid-level manager position prior to completion of program

Responsible for management of system upgrades, new initiatives, rollouts, and new product launches.

Orchestrated and developed key training initiatives, and reality-based training that utilized adult learning principles and on the job application. Subsequently, received Master Trainer Certification

Orchestrated and developed key training initiatives utilizing adult learning principles

Successfully implemented” national calling campaign. Responsible for coordination of system updates, training & marketing materials, train-the-trainers, and agent training on local and national levels EDUCATION & MILITARY EXPERIENCE

Bachelor of Arts, University of Mary Hardin-Baylor, Belton, Texas (Major: English, Minor: Communications) United States Army, Administrative Assistant/71L Specialist/E4 Ft. Dix, New Jersey; Ft. Jackson, South Carolina; Ft. Hood, Texas

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