Karen Duncan

** ** ***** ****** ***** Miami, FL 33161

cell: 347-***-****

ac0s8r@r.postjobfree.com

Training & Management Career Profile

Seeking to Transfer Broad-Based Skill Set, 10+ Years of Experience in Domestic/Global Markets, and Year-Over-Year Growth in Sales Portfolio Success into Sales/Management Position

Results-focused, quality-driven professional with extensive experience in business and operational development positions, demonstrating consistent achievement of objectives, strong sales and service skills, and dedication to organizational goals. Advanced presentation and relationship development abilities, with a track record of generating multimillion-dollar business growth.

Core Knowledge & Skill Areas:

Account Management

Siebel, Oracle, AS400

Team Training – Onsite/WebEx

Contract Negotiations

Word, Excel, PowerPoint

Regulatory Compliance Issues

Global Business Practices

Salesforce CRM Program

Process Redesign/Streamlining

Relevant Experience

Cyracom, Tucson Arizona April 2014-April 2017

Account Manager/Senior Implementation Specialist

NYC Government Agency Account Manager who also has responsibility for healthcare accounts across the region. My duties include but are not limited to:

Additional Responsibilities:

Responsible Management of a Diverse Portfolio of Accounts, Service Assessment and Project Planning, Implementation, Training and Post Implementation Support for the success of Cyracom's relationship with assigned client accounts. My success is measured by client satisfaction and by optimizing utilization of all services to increase efficiency and performance goals. My primary focus is to develop and maintain successful relationships with language services leaders and decision makers within existing and potential clients.

Task management centers around service deliverables: product demonstrations and customization of features and functionality, internally interfacing and coordinating with project and marketing resources to support the client in addition to understanding evolving service requirements and needs as clients grow their businesses.

Continued….

Pacific Interpreters, Portland Oregon 2011 – 2014

Northeast Region Account Manager-New York City Health and Hospitals Corporation

Responsible for the New York City Health and Hospitals portfolio inclusive of the following duties: customer support, training, in servicing and assistance as required with implementations nationwide.

Selected Accomplishments:

Built ongoing relationships with customers and ensured Pacific Interpreters policies and procedures were promoted, understood, and supported throughout the territory

Drove incremental revenue growth of my portfolio year on year

Opportunity creation/management using Salesforce

Oracle, Reading, Berkshire, UK 2006 – 2010

OPERATIONS ANALYST/ OPEN MARKET MODEL MANAGER, UK, EMEA

Supported all aspects of U.K.. EMEA sales system activities and management of Open Market Model Policy, processes and training. Supervised performance of team members, interceded as necessary to resolve problems, and delivered Webex training on improving efficiencies and customer service. Maintained personal rapport and win-win relationships with internal sales force and partner organizations.

Selected Accomplishments:

Responsible for identification, evaluation and prioritization of projects

Trained over 10,000 users on proprietary Oracle and Siebel software modules through live presentations and via WebEx; Created on-demand training videos for e-learning environment to increase user adoption effectively

Met all objectives for U.K. operations, led implementation of Siebel Sales Systems including both participating in User Acceptance Training and the U.K. rollout of sales systems.

professional development

New York University, New York, NY

2004 - BA in English Literature/Film Studies

Stony Brook University, Stony Brook, NY

2012-present MS in Human Resource Management

Professional Award:

Oracle UK Partnering Excellence Award – 2008

LinkedIn URL:

http://www.linkedin.com/in/karenduncan

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