Sales Customer Service
Resume:
VIVIANA VILLALVA
***** ****** **. *******, ** ***53 ac0s7x@r.postjobfree.com 832-***-****
OBJECTIVE
To secure a position that utilizes my skills, experience, and education; while contributing to the success of the company
SKILLS & ABILITIES
• Problem Solving/Analysis
• Customer/Client Focus
• Results Driven
• Flexibility
EXPERIENCE
CASHIER/COSMETIC ADVISOR WALGREENS
09/2007 - 8/2008
• Possess thorough knowledge of the particular products being sold and the cosmetic industry in general
• Read and understand information about new products being developed and emerging on the market
• Attend workshops and seminars on new product lines
• Identify skin types and skin conditions and know the best products for each one
• Give product demonstrations for customers
• Perform makeovers on customers
• Answer customer questions and make nervous customers feel comfortable and relaxed
• Help customer find the products that best suit their skin and hair types
• Sell customer as many appropriate products as possible
• Ask customer about any skin allergies and make them aware of any products they should avoid
• Operate a cash register, credit card machine and computer
• Meet sales goals
INTERNET SALES, ALLEN SAMUELS CHEVROLET
08/2008 - 02/2010
• Keep dealership’s website up-to-date with vehicle specifications and availability
• Manage Internet sales leads, respond to inquiries in a timely fashion and answer questions on available stock and product performance
• Bring in a minimum of customers from the Internet, based on goals and objectives defined by the sales manager
• Coordinate with a webmaster to update the website and create Internet promotions and advertisements
• Schedule appointments with interested buyers for test drives and delivery of vehicles
• Disclose terms of sales with consumers and reviewing sales with dealership management
• Prepare sold vehicles for customer delivery prior to customer arrival, ensure that the customer understands their vehicle’s operating features, warranty and paperwork
PRE-SCHOOL TEACHER, PRIMROSE SCHOOL OF GREATWOOD
02/2010 - 03/2012
• Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play
• Attend to children's basic needs by feeding them, dressing them, and changing their diapers
• Teach basic skills such as color, shape, number and letter recognition, personal hygiene and social skills
• Establish and enforce rules for behavior and procedures for maintaining order
• Read books to entire class or small groups
• Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling and field trips.
FRONT DESK RECEPTIONIST, TRUSTED SENIOR SPECIALIST
03/2012 - Current
• Ensure the timely resolution of medical insurance claims filed with insurance carriers and agencies
• Handle billing related activities for assigned medical specialties; ensure appropriate coding to maximize reimbursement of claims
• Answer phones and use of proper customer service skills
• Maintain a comprehensive knowledge of billing requirements for assigned medical specialties
• Identify which accounts require immediate follow up and follow established procedures
• Maintain required record-keeping and databases. Assist in training other employees on reimbursement related topics
EDUCATION
STAFFORD HIGH SCHOOL, STAFFORD, TX
HIGH SCHOOL DIPLOMA
• GPA: 3.7
• SOCCER AWARDS
• PERFECT ATTENDANCE AWARDS
Houston Community College, Stafford TX 08/2007
• Psychology major
REFERENCES
AMANDA GARZA
JESSICA SALDIVAR
ADRIANA GOMEZ
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