Customer Service Insurance

Linda I Heins

**** ***** ****** *****

Virginia Beach, Va., 23456

I am a seasoned, knowledgeable business woman with computer, data entry and template creation skills. I have an excellent ability to plan, multi task and work independently. I enjoy working with a team to achieve positive results and growth.

Employment History:

USA DISOUNTERS LTD Collections - Oct. 2014 to March 2017

6474 Center Dr. Norfolk, Va. 41007 Phone #:757-***-****

* Inbound and outbound calls

* Verified and Updated customer information as needed

* Proactively worked with customers to bring accounts current or paid off the accounts

* Processing of payments electronically while maintaining a high standard of security with customers information

* Verification of insurance and processing any claims accordingly

** Prepared accounts for legal action according to state laws when applicable

Dr Sandra Glasson: Receptionist - Feb. 2017 to May 2017

Greet customers and checked in for appointment

Verified all insurances and collected any co payments as needed

Scheduled appointments and procedures as needed

Posting of payments prepared receivables for next business day

Opening an closing of office

HSBC – Collections and Senior Administrator Nov. 1992 to July 2013 During my time at HSBC I achieved several goal awards. I was ranked 10th of approximate 300 collections representatives

Senior Administrator Special Projects: 2011 to 2013

* Process of legal documents and affidavits per state and federal requirements

* Responsible for compliance and testing of production templates

* Processing of bankruptcy information per state and federal guidelines

* Assisted in development oaf new department to process any and all insurance claims

* Communicated with extensively with physicians office to obtain accurate information to process any death or disability claims

* Communicated with appropriate agencies to process unemployment claims and established procedure to process those claims

* Assisted in testing and providing data solutions for skip tracing and creating a new department

Senior Collections Specialist: Real Estate 2005 to 2011

Counseled customers to bring account current to avoid any foreclosure or short sales

Set up payment arrangements when appropriate

Process foreclosures and short sales when necessary while remaining compliant within state and federal guidelines

Contacted appropriate agencies to secure properties to avoid any vandalism and damage to properties

Senior Collections Representative : Auto and Sports Utility Vehicles 1999 to 2005

* Set up payment arrangements to bring current

* Set up repossessions as needed with in state laws

* Process insurance claims when necessary

Collections Specialist Retail Accounts 1999 to 1994

Collections Specialist Credit cards and Personal Loans 1994-1992

Customer Service Fraud and Activations: worked closely with law enforcement to assist if fraud cases

Cablebivison: Customer Service and Billing 1988 to 1992

Assisted customers in billing issues set up payment arrangements on past due accounts

Set up installations for service

Set up service calls as needed

Processed disconnection of service for past due accounts

Process payments in cable store, processed nsf payments, calculate + credited accounts when applicable.

Huntington Hospital nurses aide 1975 to 1988

REFERNCES :

Bill Mulligan (VP Collections) phone: 757-***-**** email address: **********@*****.***

John Tyrrell( Asst Collections Manger) phone:868-***-****

Rick Cameron (Supervisor) 757-***-****

Iris Cuevas(Supervisor) 757-***-****

Carol Hickman(Supervisor)757-***-****

Julie Hollowell( Co Worker) 757-***-****

Beverely Dehaven ( Co Worker)757-***-****

Maria Dillahunt( Co Worker)757-***-****

Personnel Refrences:

Betty Lou Myers 757-***-****

Roslyn Spear 702-***-****

Richard Boardman 757-***-****

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