Insurance Customer Service

Amanda Chaffin Phone: 904-***-**** Email: ac0s79@r.postjobfree.com

Objective

To obtain a new position using my customer service, management, and administrative experience.

Summary of Qualifications

Administrative Professional

Throughout my 20+ years being an administrative professional, I have used my excellent interpersonal skills to provide quality service, proven leadership, and team motivation within every organization I have worked. I have provided professional services for Owners/Presidents, Chief Officers, Executive Directors, and Office Supervisors. I am well trained at creating documentation, spreadsheets, and presentations using MS Office. My key fields of expertise are customer care, supervising, multi-tasking, general bookkeeping, sales support, human resources, quality control, and administrative assistance.

Work Experience

02/2017-05/2017 ABRA Auto Body Memphis, TN

Professionally greeting and communicating with customers, being sure to explain repair and insurance processes

Writing estimates per insurance guidelines

Supervising schedules, repairs, sublet work and delivery of vehicles

Attending daily production meetings and weekly A/R meetings

Updating customers with any supplements or issues (daily)

QA at drop off with customer

Asses body damage by inspection and examination

QC vehicle before delivery

Proficient in CCC1 Management System, Production Schedule

10/2016–01/2017 Service King- Regency Jacksonville, FL

Service Writer

Professionally greeting and communicating with customers, being sure to explain repair and insurance processes

Updating customers with any supplements or issue (minimum 2 x’s per week)

QA at drop off with customer

Asses body damage by inspection and examination

Confirm payment to shop on non DRP claims before delivery

Labeling photos and uploading to insurance per guidelines

Preparing files to be close once complete.

10/2014 – 9/2016 Caliber Collision Center Jacksonville, FL

Parts Manager/Fill-in S.A.

Ordering parts (phone, OPSTrax, Parts Trader and email)

Receiving and inspecting parts for damage and accuracy

Distributing parts to repair technicians

Writing supplements after tear down and submitting to insurance for approval

Complying with repair/replace guidelines for different insurance companies

Scheduling customer for repairs

Keeping A/R up to date

Assessing body damage by inspection and examination

Keeping customers informed of repair progress

Mirror matching insurance estimates

CCC1 and AudaTex

Attempted to “upsell” additional unrelated prior damage

Inspected completed work and approve it before returning vehicle to customer

11/2013 – 10/2014 Restorix Health Jacksonville, FL Office Administrator/FDC

Coordinated new patient appointments and follow up visits with 7 Dr’s schedules

Daily use of EMR

Verified all insurance for patients, and maintained all insurance authorizations

Managed all incoming and outgoing referral to other doctors as well as PCP’s

Built the daily census (Excel) and verified other department censuses before sending final documents to the corporate office

Input bills into the hospital billing system (Newman) at end of business day

Reconciled billing at end of every month and corrected any discrepancies

Maintained patient medical and financial files, while practicing discretion

Processed all incoming and outgoing mail and packages. Answered phone and directed caller to appropriate person if I could not assist them personally

Checked in all patients by checking ID, asking about changes in information and using a guide for other health concerns

Maintains professional relationships with pharmaceutical reps to maintain adequate supplies

Contacts individuals to remind them of next day appointments and re-schedules individuals who miss appointments.

Develop and implement office policies and procedures

Provided educational material health to patients

09/2011 – 11/2013 Flagler Collision Palm Coast, FL

Office Manager - Service Advisor

Handled A/R and A/P duties including creating spreadsheets using Excel to track payments and past due accounts, collecting all monies owed by end of month or setting up payment arrangements for customers

Acquired and maintained authorization paperwork for vehicles

Processed invoices including data entry, verification, reconciling, updating as needed

Worked with multiple insurance companies to obtain original estimates, process supplements, and payments

Kept customers informed of repair progress

Pre-closed files and monthly accounts for month end processes

Verified vendor statements

Handled location petty cash and local accounting

Inspected completed work and approve it before returning vehicle to customer

Proficient in CCC1 – including Management System, Production Schedule, assigning labor, invoicing parts, uploading DRP estimates, managing Allstate’s production through ERL, analyzing gross profit/job cost summary on RO’s, balancing monthly purchases against reports, track cycle time for vehicles scheduled in and out

Education

Computer Skills

DRP

Experience

2005 Dekalb Technical College Emergency Medical Services

1997 Flagler Palm Coast High School Diploma

I am proficient in MS Word, Outlook, Excel, and PowerPoint. I have extensive experience with CCC1, Parts Trader, OPSTrax, and ERL.

Allstate, State Farm, USAA, Liberty Mutual, Nationwide Tennessee Farmers, Farm Bureau and The Hartford

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