Chelsee D. Crawford

**** *** **. ********* **** Apt. D-208

Tallahassee, Florida 32301

850-***-****

Email: ac0s62@r.postjobfree.com

Objective: I am experienced and accomplished with over 5 years in administrative work. I am looking to obtain knowledge in various software programs and also knowledge of the laws of Florida and commission rules, polices, and procedures of the Commission.

Professional Experience

Department of Children and Families; Tallahassee, Florida

Abuse Counselor

December 2012-Present

To provide quality customer service while assessing abuse and neglect, to ensure protection of Florida’s most vulnerable citizens.

To help protect children and vulnerable adults from abuse, neglect, abandonment, and exploitation. In order to achieve this vision, the Hotline focuses on four major tasks every day:

Ensure the public and investigative staff can access the Hotline and receive a positive experience.

Determine if calls meet the statutory definition of abuse, neglect, abandonment, and exploitation.

Provide accurate, complete, and timely reports to protective investigations staff.

Deliver extraordinary customer service to the citizens of Florida and protective investigations staff.

Works a total of 40 hours per week

State of Florida Department of Education, Division of Vocational Rehabilitation-Ticket to Work; Tallahassee, Florida

Staff Assistant

August 2008 – December 2012

Assists in the Ticket Administration Process

Creates grids to organize program information

Prepares Documents for Mailing

Updates electronic files, organizes and maintains hard copy files

State of Florida Department of Corrections; Tallahassee, Florida

OPS Clerk

April 2007 – August 2008

Prepared Inmate files

Receptionist Duties (Answered Phones, Walk-In Clients etc.)

Recorded and filed paperwork as necessary

Lady of America Fitness Center; Tallahassee, Florida

Childcare Attendant

August 2002 – June 2006

Provided childcare for members

Assist with maintenance of the gym equipment

Answered phones

Maintained member sign-in/out logs

Phone Solicitation of gym packages, special offers, membership renewals

Education

Florida A&M University; Tallahassee, Florida

Bachelor of Science Degree

Major: Psychology

Minor: Education

Graduation: August 2011

Total credits: 123

Skills/Training

Microsoft Office Suites (Outlook, Word, Excel, PowerPoint)

Internet Explorer

References Furnished Upon Request

Create grids

Prepare documents for mailing

Update electronic files & maintain organized hard copy files

Assist in the Ticket Administration Process

Assist in the Ticket Administration Process

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