Carlos Gutierrez

Santa Clara, CA c ac0s52@r.postjobfree.com 408-***-**** h ttp://www.linkedin.com/in/carlossgutierrez PROFILE: K nowledgeable and motivated IT professional looking to obtain a challenging position that will utilize my unique combination of technology and customer service skills. Interested in continuing to learn about the latest innovations in the Information Technology field while providing superior customer service in conjunction with a diverse set of technical expertise. PROFESSIONAL EXPERIENCE:

QUANERGY: Sunnyvale, CA Jul 2015 - Present

Quanergy is a $1.6 billion “unicorn” start-up that engineers 3D LiDAR sensors for self-driving cars. IT Engineer F eb 2017 - Present

● Serve as first point of contact for 100+ employees, including senior executives, with desktop, laptop, cell phone, tablets, VOIP (Polycom) phones, and any electronic device that may need troubleshooting.

● Drive towards more standardized IT business approach as the company matures by increasing collaboration between IT, DevOps, and the security team for ISO compliance.

● Install, configure, maintain, and troubleshoot Windows, Apple, and Linux machines.

● Responsible for end user hardware and software support to entire organization, providing technical assistance to all end users.

● Build and maintain Microsoft Server 2012 & 2016, Microsoft Exchange 2013, SharePoint, Power DNN, SQL Server 2012 machines.

● Administer on premise Atlassian services such as JIRA, Confluence, Bitbucket, and HipChat.

● Order and build new computers from scratch and image to company standards.

● Lead communication and negotiation with vendors and suppliers with reference to company hardware and software needs. Saved company $30K+ in infrastructure costs. IT Administrator J ul 2015 - Feb 2017

● First line support of 100+ employees’ desktop, laptop, and cell phone troubleshooting.

● Managed ticketing queue in Desk.com by reviewing employee requests and actioning tasks in a timely manner, averaging ~60 tickets per week.

● Head of all installations and maintenance of new servers and hardware, peripherals, services, settings, directories, storage, etc. in accordance to the standards of operational requirements.

● Provided onboarding training to new hires to ensure they are comfortable with new products and services released by IT.

● Utilized cloud services such as AWS and Druva to backup critical data in preparation for disaster recovery.

● Traveled to Ft Lauderdale, FL to conduct a test pilot for sensor deployment infrastructure capability. Trip resulted in a business deal between Quanergy and the Ft Lauderdale airport. GOOGLE (through Vaco): Mountain View, CA D ec 2012 - Jun 2015 Google Local Inventory Ads Operations Specialist J an 2015 - Jun 2015

● Provided support to 100+ merchants in on-boarding onto the Google Local Inventory Ads platform, resolving action items, and auditing data.

● Analyzed inventory data via excel through p ivot table reports, lookup formulas, conditional formatting, metrics reporting, and data analysis with sheets exceeding 500,000+ rows.

● Collaborated with Engineering, Developers, and Partners Operations Managers to create an actionable process for newly on-boarded merchants. Google Shopping Express Operations Specialist Jun 2013 - Jan 2015

● Built expertise in project management through ownership of workflows, new processes, internal applications, and Google’s product feed specification and ads.

● Provided resolution and optimization support to merchants on feed-related issues.

● Main point of contact for a large wholesale vendor in improving data quality and inventory on the GSX platform.

Google+ Local Support Agent Dec 2012 - Jun 2013

● Assisted business owners in correcting data issues on their Google+ Local business pages.

● Explained technical solutions to customer inquiries in an understandable vocabulary.

● Ensured that Google+ Local pages met quality guidelines and removed pages that did not.

Accomplishment: R ecipient of the April 2013 Google Places Employee of the Month Award f or providing the highest Customer Satisfaction scores while meeting all service level agreements.

ADDITIONAL EXPERIENCE:

BEST BUY - G eek Squad Agent 2010- 2012

● Worked one-on-one with customers to troubleshoot and diagnose all software and hardware failures.

Accomplishment: Recipient of the 2012 Best Buy Employee of the Year Award ( Brad Anderson Legacy Stock Award) for great customer service feedback, exceeding all expectations and meeting all goals on-time.

AMC SECURITY SYSTEMS - O n-Site Support Specialist 2 005-2007

● Installed digital video recording systems in various bay area retail locations while providing technical support to customers including upgrading systems, networking support, and repairs of Windows and Mac machines.

EDUCATION:

MENLO COLLEGE – Atherton, CA Graduated: August 2016 B.S. Management Information Systems

100% self-financed education

MISSION COLLEGE - S anta Clara, CA 2010

A.A. General Studies

SKILLS:

Excel, Visio, Outlook, Word, & PowerPoint Google Drive Google Analytics JIRA Confluence Bitbucket Zoom Linux: Ubuntu & RHEL Adobe Systems HTML VMware Desk.com Salesforce Windows MacOS FlexLM License Admin: Matlab, Xilinx, OrCAD, SolidWorks Cisco Meraki Fluency in English and Spanish (Written and Verbal)

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