Customer Service Representative

LISA TILLER

Perferred (***********@*****.***)

Davenport, IA 52806

*****************@*****.*** - 563-***-****

Please reply to ***********@*****.***

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative

Group O - Milan, IL - October 2016 to February 2017 Answered 80-100 inbound calls daily,processed AT&T reward card and michilen and sears reward cards . also did data entry for the mail room . great attendance and 98% in quality of my calls . was recognized 5 or more times daily and wkly for my professionalism . Call Center Representative

Copart, Inc - Eldridge, IA - July 2016 to September 2016 Processed auto online car auctions .I was let got with in 7 wks .once there quotes were met.I was no longer needed

Caregiver for Elderly

Family resident - Davenport, IA - November 2015 to July 2016 I left egs to take care of my termanaly Ill aunt .she passed early Sept. 2016. You may contact her daughter Kirstin Brenner @ 563-***-**** for a job ref.

Prior Authorization Representative

E G S - Davenport, IA - November 2013 to November 2015 563-***-****::Responsibilities

I processed prior authorizations for medications for approval or denials. Inbound via pH. Also in bound via fax.in a call center .80 inbound calls per day.

Accomplishments

I completely enjoyed working with members an pharmacists,also all medical professionals an with patients to help get there claims processed so they could have their medications in a timely manner. Skills Used

Phone,faxing,computer.typing,navigation,windows, one call resolutions.customer service. Handle an talk time above goal and my quality was at top percent of 100%. Childcare Provider

Self Employed - Davenport, IA - January 2011 to January 2013 Provided excellent care for children. Meals, snacks, outings, fun, an love. EDUCATION

ged

Peoria Developmental Center - Peoria, IL

1982

SKILLS

Call center representative (3 years), Customer Service Representative, handled 80-100 inbound calls per day 100%quality on my calls an handle time,childcare worker, bartender, housekeeping, dietary aide, cashier, excellent attendance, detailed oriented, focused on my daily routines. Dependable,teamplayer or can work with out supervision. (5 years)

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