Customer Service Microsoft Office

Jennifer Bubna

*** ******** ***** 770-***-****

Ball Ground, GA 30107 ******@*********.***

OBJECTIVE To re-enter the workforce, after working as a home caregiver for several years, by obtaining an entry-level position in a growing company where I can utilize my excellent computer, administrative and customer service skills.

SUMMARY Extensive experience with Microsoft Office; Experience working in a call- center environment; Ability to maintain a high level of data entry accuracy, thereby assuring data integrity; Enjoy customer service, administrative and clerical related positions.

COMPUTER SKILLS

Microsoft Word 2007, 2016, Access 2007, Excel 2016, PowerPoint 2016, Outlook 2016, Publisher 2007, Internet Explorer

EDUCATION

Microsoft Office Specialist Certification Dunwoody, GA

New Horizons Computer Learning Center of Atlanta August 2016 – March 2017

Computer-Ed Institute Marietta, GA

Software Application Specialist Diploma/Associate Degree June 2002

GPA: 3.75

Perfect Attendance Award Recipient

Computer Learning Center Marietta, GA

Information Technology Support Professional June 2000 - February 2001

RELEVANT WORK EXPERIENCE

Pilatus Taxes, Seasonal Receptionist Smyrna, GA

January to April 2007, 2008, 2009, 2011

● Processed tax paperwork

● Performed administrative support duties such as schedule appointments, operate a

multi-line switchboard, filing, copying

● Managed various projects assigned by tax preparers

Matria Healthcare, Mail Room Clerk Marietta, GA

May to June 2005, Temporary Position

● Processed medical paperwork

● Prepared paperwork for mailing

1-800-FLOWERS, Customer Service Agent Marietta, GA

January 1997 to May 1998

● Delivered excellent customer service skills while managing a high volume of inbound

calls

● Processed orders with expediency and efficiency

ADDITIONAL WORK EXPERIENCE

Goody’s Family Clothing, Cashier Marietta, GA

May to July 2000

● Greeted customers warmly, operated cash register machine, assisted customers with

questions and returns

JoAnn Fabrics, Cashier Marietta, GA

July to November 1999

● Greeted customers warmly, operated cash register machine, assisted customers with

questions and returns

AVAILABILITY Immediate

REFERENCES Available upon request

REFERENCES

PROFESSIONAL

Marquita Smith 404-***-****

Wisdom Financial Resources/Pilatus Taxes

Edwina Kirkpatrick 770-***-****

Matria Healthcare

Aimee Black 770-***-****

Vice President

Safe Systems

Kathryn Copeland 770-***-****

IT Business Analyst

Imerys

Laura Moss 1-864-***-****

Editor

Mother Nature Network

Ashley Riley 678-***-****

Real Estate Agent

Dorsey Alston

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