Manager Sales

Neal Summers, PHR, C.P.C.

***** ***** ********* ***** *****, Utah 84070 801-***-****

*********@*******.*** https://www.linkedin.com/in/nealsummers

Summary of Accomplishments

A highly dedicated and results-oriented human resource executive with a proven record of leadership and success

Highly dedicated and results-oriented human resources and talent acquisition executive with proven track record of leadership and success

Capable financial steward, exceeding financial targets for $30M organization with accountability for entire operation including project planning, financial results and reporting, and cost controls

Effective people manager increasing average staff tenure to 12 years by building culture of respect, accountability and success. Fifty percent of management team promoted from within through effective leadership development and succession planning

Successful leader and developer of talent strategies, building teams of up to 55 professionals who implement processes that increase applicant flow and quality to meet company’s growth strategies with increases of 20% YOY

Trusted strategic partner, building robust business relationships for over 20 years

Strong project leader selected to head up strategic team responsible for improving organizational structure and staff positions for 1400 US and Canadian offices

20% increase in business through developing and executing industry specific recruiting and retention plans

Experience

Talent Acquisition Consultant – 2016 -2017

ROI SOLUTIONS, American Fork & Lindon, UT

Developed talent strategy for the organization. Strategy included talent acquisition, retention and internal promotions. Executed exit surveys and CEO and senior leadership to make necessary changes to current processes. Assessed current staff and made recommendations.

10% increase in candidate flow for executing effective recruiting plans

15% improvement in first day show rate though improving the candidate experience

Evaluated and trained recruiters phone screens and behavioral based questions resulting in increased satisfaction from hiring managers and building trust within the organization

Developed recruiting plans including a social media campaign to increase the applicant flow

Personally recruited and screen candidates for account managers and team leads and presented them to the executie team to increase bench strength and talent within the organization

Vice President – Human Capital & Staffing Solutions, 2009-2016

KELLY SERVICES, Salt Lake City, Utah

Provided executive leadership and executed strategy for all staffing lines, including commercial staffing, educational staffing, and professional and technical staffing. Supported and grew all service lines during transition to new organizational structure. Increased cross-selling activities among service lines. Developed and executed strategies during economic downturn to ensure profitability and created new strategies as economy rebounded. Managed recruiters, managers, and sales team.

98% fill rate on staffing requisitions in a fast paced and ever changing environment

34% increase in direct-hire business year over year for consecutive years

100% staff compliance with performance review and career discussion process

Exceeded financial expectations year over year through strategic planning

Increased bench strength in branches to ensure succession plan

Responsible for training and development of staff that led to our financial success

Build lasting relationships internally and externally to respond to situations quickly and correctly

Regional Human Capital & Staffing Solutions Manager, 2005-2009

Provided primary leadership for product sales, operations, and overall management of commercial staffing in Utah. Maintained solid and tenured in-house team. Ensured effective promotion, communication, and delivery of staffing services and recruiting consulting. Managed up to six full-time staff and overall organization of up to 55 full-time and temporary staff. Increased profitability while enforcing compliance with goals and standards. Spearheaded more effective communication between branches and management to reinforce team and more effectively utilize resources.

Increased ROS 1.3% in one year

Grew fee income two consecutive years, first year 29% and second year 65%

Addressed performance issues promptly and fairly

Additional Experience

Partnered Staffing Manager, 2004-2005. Provided overall management of $30,000,000 in sales annually for Salt Lake District. Oversaw relationships with all levels of management above end-users. Spearheaded more involvement with full-service branches to better support customers and increase applicant flow. Supported on-site teams in development of better tracking tools, business reviews, and recruiting plans. Orchestrated large recruiting events to fill more than 500 positions in one month.

Interim District Manager, El Paso, Texas, 2005 (concurrent). Motivated and led district through leadership transition. Evaluated staff, provided leadership and direction, set expectations, and re-energized an unmotivated team. Developed relationships with large customers. Redefined district and consolidated branches to reduce expenses and increase profit. Addressed performance issues. Achieved positive contribution for first time in several years.

District Operations Manager, Salt Lake City, Utah, 1998-2004. Worked with all full-service branches to drive sales and operational compliance. Developed new management team to manage customer relationships and branch staff. Opened new branches and transitioned recruiting center into full-service branch, creating six full-service branches.

Corporate Project Team Lead – Branch Organizational Structure, Troy, Michigan, 2003-2004 (concurrent). Served as project lead for team that looked at the branch structure, positions and career path of internal branch staff. Presented findings and recommendations to senior management. Interacted with other executives to better understand all components of branches and expectations. Acted as voice of field to corporate on various other initiatives.

Branch Manager, 1995-1998. Oversaw geographically dispersed market, with strong sales focus resulting in strong growth. Sold new business and serviced/maintained existing customer accounts in person and by phone..

Education

UTAH STATE UNIVERSITY, Logan, Utah

M.S.S., Human Resource Administration, Emphasis in Public Administration, 1995

B.A., Political Science, 1994

Certification

Professional in Human Resources (PHR), 1996

Certified Professional Coach – Life Coach (C.P.C.) 2016

Affiliations

SHRM

State Director for Utah HR State Council

Computer Skills

Microsoft Office Suite

Language Skills

Fluent in Spanish.

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