Margie Stotts

ac0s1g@r.postjobfree.com **** Tamarisk Parkway, Louisville, KY 40223 502-***-****

Professional Summary

An accomplished manager with proven experience running multiple departments and a long list of achievements. A trustworthy energetic leader seeking a challenging role where I can utilize my skills and abilities.

Experience

Norton Healthcare Louisville, Kentucky

Practice Manager II October 2015 – Present

Oversee the day to day operations of the local and outreach physician offices and diabetes center of 7 physicians and 7 nurse practitioners including finances, payroll, staff and provider meetings, patient satisfaction, all communications including communicating with referral sources. Responsible for accurate billing and monitoring reimbursement, state regulatory demands and all safety and compliance.

Maximized revenue by on-boarding three physicians and a nurse practitioner.

Increased patient satisfaction scores with education and protocol and changes.

Met all federal regulatory compliance standards in the Diabetes Center.

Successfully co-lead a 9 month whole suite construction project and given recognition for idea of metal logo wall art in elevator corridor.

Successfully completed Process Improvement Project, implemented protocols and decreased patient wait times by 15 minutes average.

Met all department goals including increase in visits and patient satisfaction scores.

Decreased patient safety incidents with teaching.

Kleinert Kutz Hand Care Center Louisville, Kentucky

Director, Patient Access, Ancillary Services, Facilities & Compliance January 2013 – October 2015

Managed operations in central and diagnostic test scheduling, MRI and plastics departments. As safety and compliance officer, conducted yearly HIPAA, OSHA and compliance training for more than 175 new and existing employees and providers, ensured all departments followed protocols to meet safety and regulatory requirements. Directed efforts to maintain and lead ASC building and equipment to meet AAAHC standards.

Increased patient satisfaction scores by 20%.

Introduced new phone system and reporting mechanism decreasing hold times by 20%.

Decrease in patient and employee safety events by 25% with teaching and implementation of protocols.

Achieved 3 year accreditation for the surgery center accrediting bodies.

Decreased supply costs by $10,000 in one year negotiating with two vendors.

Increased referrals by 50% with implementation of the nursing on-call rotation.

Kleinert Kutz Hand Care Center Louisville, Kentucky

Director, Clinical Services July 2008 – January 2013

Oversaw clinical operations at all 4 locations maintaining schedules for providers and clinical staff, financial reporting and budgeting, collaborating with local hospitals regarding OR and surgery needs or providers and patients, on-boarding, hiring, evaluations and payroll. As safety and compliance officer, conducted yearly and new training for all employees, fells and providers.

Increased growth in visits b 15% each year.

Collaborated with two hospitals for surgical time to successfully meet the needs of the patients.

Saved $14,300 in one year by changing medical supply vendor.

Generated new business by successfully opening two new sites.

Increased new patient referrals by 30% by introducing nursing emergency on-call project.

Kleinert Kutz Hand Care Center Louisville, Kentucky

Clinical Resources Assistant Manager September 2006 – July 2008

Maintained daily and monthly scheduling for medical staff, operating rooms and clinics, ordered and maintained inventory for supplies and equipment. Scheduled safety inspections and ensured clinical area met regulatory standards. Filled in for all clinical positions as needed.

Achieved 100% coverage scheduling of all daily and monthly schedules for medical staff, operating rooms and clinics.

Introduced and directed a durable medical equipment program (DME) that brought billing from 0 to 2 million dollars.

Generated and effectively managed a lucrative prescription program bringing in several thousand dollars monthly.

Kleinert Kutz Hand Care Center Louisville, Kentucky

Credentialing/Fellowship Manager April 2004 – September 2006

Credentialed fellows and residents from all over the world for positions to be trained to do hand surgery. Managed all operations in order to meet ACGME standards including interviewing, evaluations, rotations, schedules, clinical and surgical training for one year. Role included planning, teaching and leading numerous visits, functions, meetings, parties, workshops, seminars and sitting on multiple committees. Responsible for assisting families with establishment in Louisville for one year or longer including all aspect of daily living for spouses and children.

Successfully credentialed 8 ACGME and 22 international fellows yearly for the center.

Increased ACGME matching to 100% match.

Achieved 5 year accreditation by ACGME which was major due to the program not having protocols in place.

Louisville Urology Louisville, Kentucky

Transcriptionist – Medical Assistant January 1994 – January 2011

Transcribed all office patient notes, referral letters, Operative Notes, and Discharge Summaries. Assisted physicians with all aspects of seeing patients in the office including triaging, blood pressures, urinalyses, giving injections, documentation, and assisting with surgeries. Sterile technique and universal precautions were utilized.

Education

High School Diploma Valley High School Louisville, Kentucky

Business Administration-working on University of Louisville Louisville, Kentucky

Nursing - 1994 (40 credits) JCTC Louisville, Kentucky

Volunteer

Crusade for Children 2017 – Money Room Volunteer

NICU Reunion Volunteer

Wayside Christion Mission Homeless Shelter Volunteer

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